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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,076 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 1,076 reviews

October 06, 2026

Heather and the service team are amazing. They always go above and beyond. Communication after drop off is always top notch and thoughtful. More

by elaczynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2026 -

Salerno Duane Ford responded

Thank you so much for the 5-star review! Heather and the service team take great pride in going above and beyond for our customers, so hearing that you consistently receive thoughtful, top-notch communication means the world to us. We truly appreciate your continued support and look forward to seeing you next time!

October 02, 2026

Got an appointment quickly and at a convenient time they were ready for me and finished in an hour More

by rrjohalloran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2026 -

Salerno Duane Ford responded

We truly appreciate your feedback! Respecting your time is top priority for our service department, so we’re thrilled to hear that your appointment was prompt, seamless, and finished right on schedule. Thank you for choosing us for your vehicle’s care!

September 30, 2026

Saleman Geo was pleasant knowledgeable and extreamly helpful. He was not pushy and no pressure pleasant deal was made. More

by cppd97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2026 -

Salerno Duane Ford responded

Thank you for taking the time to share your experience! Making the buying process smooth, informative, and comfortable without any pushy sales tactics is always our goal. Geo will be excited to read your kind words. Thank you for choosing us, and please let us know if you need anything else!

September 22, 2026

Dealer was on time and on schedule for the service. There was a waiting room available to work in while waiting. They stuck to the schedule they said and I was out in a timely manner. More

by jason.w.dorwart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wanda Vargas Bosque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 23, 2026 -

Salerno Duane Ford responded

Thank you for taking the time to share your experience! Delivering efficient service on schedule is what we always aim for, and we're glad our facility provided a productive environment while you waited. We appreciate your support and look forward to taking care of your vehicle again down the road!

September 17, 2026

They were very willing to help me with my vehicle needs. I have done a very good service More

by jrosa9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 23, 2026 -

Salerno Duane Ford responded

We truly appreciate your kind feedback! Knowing that you had a great service experience and felt well supported by our staff means a lot to us. Thank you for your support, and we look forward to keeping your vehicle running smoothly on your next visit!

September 16, 2026

Had a great experience with Salerno Dodge. We bought a used car for a reasonable price and the whole process was easy. More

by nikikanakis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neftely Salvador
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Sep 23, 2026 -

Salerno Duane Ford responded

Thank you for sharing your experience with us! We are glad to hear that you got a great deal on your used car and that our team made the purchasing process quick and straightforward. We appreciate your business and hope you enjoy your vehicle!

August 29, 2026

Heather is an excellent communicator. Service pick up timely. Appt easy to make & competitive service rates. More

by warrendr3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

We love hearing how smooth your visit went! Heather takes great pride in making sure our customers are well taken care of, so she'll be thrilled to see your kind words. Thanks for trusting us with your vehicle!

August 27, 2026

Very helpful to have the service done in the driveway. Technician was very nice and knowledgeable. More

by JESSJETT73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

So glad our mobile service could make life a little easier for you! Having top-notch maintenance done right in your driveway is what it's all about. Thanks for the shoutout to our technician, and we look forward to serving you again!

August 26, 2026

I continue to be impressed by the service at Salerno Duane Ford. I got my Bronco at another Ford dealer but was not happy with the service. I switched to Salerno and they are top notch — communicative , More

by EQUALBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

Swapping service centers can be a leap of faith, so we're thrilled our team proved to be the right move for you and your Bronco! Clear updates and practical solutions are what we're all about. Thanks for taking the time to share!

August 23, 2026

This dealership’s maintenance department and it’s employees have consistently delivered excellent service. I will be buying a new car this year and I find that the dealership is far more important th More

by DIMERTOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Salerno Duane Ford responded

Thank you for such an incredible compliment! We firmly believe that great service builds great relationships, so it’s awesome to hear that our service department has earned your confidence. We can't wait to help you pick out your new car later this year!

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