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Salerno Duane Ford - Service Center

Summit, NJ

4.6
117 Reviews
Call Service Center (908) 277-6780

117 Reviews of Salerno Duane Ford - Service Center

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May 21, 2024

Carrie was professional and awesome in her ability to make our situation work in the most seemless way possible More

by apboosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 20, 2024

Keith always explains whatever repairs need to be done and what are just things to watch. Excellent service and communication. More

by BJSERVIDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Salerno Duane Ford responded

Thank you for your positive feedback and 5-star review. We are pleased that our team was able to provide you with professional and attentive service . Your satisfaction is our top priority and we are here to help you at any time. We appreciate your business look forward to working with you again in the future.

Helpful
May 18, 2024

The team did a great job finding my issue and making sure it was fixed. More

by MGNIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Salerno Duane Ford responded

Thank you sharing your experience and 5-star review. We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance. We look forward to working with you again in the future.

Helpful
May 15, 2024

I am new to Ford and new to Salerno-Duane. This was my first experience and Carrier was AMAZING. Friendly, helpful, great communicator. This is now my go-to dealership. More

by Matt K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and 5-star review! We are delighted that our team was able to exceed your expectations and make purchasing your new car a pleasant experience. Your satisfaction is our greatest reward and we are here for you every step of your automotive journey. We look forward to working with you again and we hope you enjoy the new vehicle!

Helpful
May 13, 2024

Nice, clean, friendly, helpful. Should have better entertainment in waiting area. Otherwise, a positive experience More

by 24robf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and 4-star review. We’re glad to hear that you're happy with your service. We're looking forward to serving you again!

Helpful
May 07, 2024

Everyone is friendly and helpful and the car was done in great time. They go the extra mile. Thanks to Heather too! More

by prince6a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Salerno Duane Ford responded

Thank you for sharing your feedback and for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

Helpful
May 02, 2024

Very good service , Heather does a great job. Have the car serviced there every time. More

by panoslt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review. We appreciate your continued business and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

Helpful
May 01, 2024

Carrie and the team were great. I was kept well informed throughout the entire transmission replacement process. More

by WYuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and 5-star review! We appreciate your business and you taking the time to share your experience. We look forward to working with you again in the future!

Helpful
April 16, 2024

Excellent, friendly service. They ordered the missing part and did the repair promptly. They even got an exemption for my warranty coverage. More

by AARON
Recommend Dealer
Yes
Employees Worked With
Chris Laurent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5- star review Aaron. It means a lot to the whole team, and we’d love to have you back very soon.

Helpful
April 10, 2024

Had an unfortunate warranty issue with my new ST, but Salerno Duane quickly diagnosed the issue and had me back on the road the next day. Can't say enough about the service department!!!!! It is the only More

by KATE.LINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Salerno Duane Ford responded

Thank you for the feedback and for the 5- star review Kate. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

Helpful
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