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Salerno Duane INFINITI Of Denville

Denville, NJ

4.8
1,621 Reviews
Salerno Duane Infiniti in Denville, also serving Bridgewater and Summit is proud to be an automotive leader in our area. Since opening our doors, Salerno Duane Infiniti has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Salerno Duane Infiniti will get you into the car or truck you choose with professionalism and attention to your needs. Salerno Duane Infiniti has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Salerno Duane Infiniti offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (973)361-6700 if you have any questions or comments. Salerno Duane Infiniti offers a full selection of service areas including: New Vehicle Sales Pre-Owned Vehicle Sales Car Loans and Financing Certified Service Department Full Selection of Infiniti Parts and Accessories A combination of first-class treatment, an outstanding inventory of new and used cars, an outstanding service department and a conveniently located showroom makes our NJ Infiniti dealer the place to go for all high-end automobile shoppers and owners alike. As one of the leading Infiniti dealers in NJ, you’ll be able to get a stellar shopping experience when looking for a luxury car or SUV. From the time you arrive to our showroom, our staff will accommodate your every need, whether you’re just starting your research or are looking for a grea
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3103 State Route 10

Denville, NJ

07834

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Showing 1,621 reviews

January 14, 2019

Always a pleasant visit to get my car serviced here Always great service and now in a remodeled service area! Can't wait to go back again so I can try the new waiting area. More

by NJANGELA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez, Mario Delgado
Jan 19, 2019 -

Salerno Duane INFINITI Of Denville responded

Thank you for the 5 Stars. Respectfully, Jorge Rodriguez General Manager

January 14, 2019

Efficient, fast & accurate service. I have used Salerno Duane Infiniti service for several years and they never failed me. The are always willing to go the extra mile. I wouldn't go an More

by JOEFETZNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 19, 2019 -

Salerno Duane INFINITI Of Denville responded

We value you as a long time customer. Your business is GREATLY appreciated. Respectfully, Jorge Rodriguez General Manager

January 14, 2019

Service department Very Professional Was very professional. Took a lot faster than I thought. Was really impressed when I mentioned a TPMS light being on and the representative said it "h More

by ebonchill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Jan 19, 2019 -

Salerno Duane INFINITI Of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

January 13, 2019

New car lease Very happy with the overall experience with sales and service, including sales mgr Kevin Tonero. He and salesman David Waters worked hard to ensure Me More

by DOMCASAREALE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klancy Ramirez, David Waters, Tommy Giuliano
Jan 19, 2019 -

Salerno Duane INFINITI Of Denville responded

Thank you for the great kudos. It is really appreciated. Jorge Rodriguez General Manager

January 11, 2019

Car service It was my first visit to change oil in my car. My first appointment. No wait. Courteous service. Nice service area. Just perfect. I would like to k More

by ROMANSUBREST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2019

Maintenance I love going to Salerno Duane infiniti , the service is great , prompt and efficient. I am always greeted with a smile . Definitely would recommend in More

by ADUNC131
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Jan 19, 2019 -

Salerno Duane INFINITI Of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

January 11, 2019

Worst car purchase experience. No follow up. Agreed to purchase this car in Oct. 2018. Was promised I would receive the car by Dec. 15. Finally received car Jan 9th. Had a 7:00 pm a More

by ck2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Galeano, Tommy Giuliano
Jan 19, 2019 -

Salerno Duane INFINITI Of Denville responded

First let me apologize for the obvious lack of communication that transpired between my employees and you. You are 100% correct in saying that the vehicle didn't arrive as promised. Unfortunately there are some things that are totally out of our control, but that should have been communicated to you. In regards to the paper work, please understand that to make a name change isn't a 5 minute fix. ALL paperwork must be changed and I am sure that you saw that it isn't one or two pieces of paper, but a plethora of papers. Again my sincerest of apologies. Respectfully, Jorge Rodriguez General Manager Salerno Duane Infiniti

January 10, 2019

as usual very prompt and thorough Excellent service over the last 8 years on my ex35 tha had 206,000 miles and still going strong. In all these years and miles I only had one breakdow More

by TBMONEILL1117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2019

Never! If I can rate 0 stars I would. I felt like I was totally taken advantage of, and I will never go back to this dealership for another car. They made th More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Tonero, Samantha Cannici
Jan 12, 2019 -

Salerno Duane INFINITI Of Denville responded

I am sorry to hear that you feel that were not able to meet your level of expectation. The 2015 pre-owned vehicle that you purchased was picked out by you. From what I understand and see from the notes in our system, it seems that all was good the couple of times that you came in to look at and purchase the vehicle. The vehicle was picked up on Dec. 24th and it wasn't until Jan. 5th before you called to tell us that you were unhappy with the car's equipment, at which time our sales consultant realized that some of the issues were due to a lack of understanding how to use the various items in the car. It wasn't until yesterday 18 days after taking delivery of the vehicle that you came in requesting for us to take it back due to your being unhappy with the equipment. Not that anything was wrong with the vehicles workmanship or drive-ability of the vehicle. The vehicle had already been titled and plated. It seems that we were GREAT up until you decided that you made the wrong choice in equipment. I am sorry for that. If you wish to discuss this further, please feel free to contact me. Respectfully, Jorge Rodriguez General manager

January 07, 2019

Great service and nice staff I have used the service department twice and both times I have been treated like a great customer. The loaner was ready when I got there and the expe More

by GLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Gusta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Delgado
Jan 08, 2019 -

Salerno Duane INFINITI Of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

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