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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,848 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,848 reviews
October 25, 2026
Corresponded great with us as we were from out of state very pleased with this dealership very pleased with this dealership More
by Sandycgreen1963
October 23, 2026
I recently purchased a new vehicle from Danny Forsee at Sam Pack Five Star Ford. My family and I have purchased vehicles from this specific dealership for 20+ years. I had the pleasure of working with Dann Sam Pack Five Star Ford. My family and I have purchased vehicles from this specific dealership for 20+ years. I had the pleasure of working with Danny this time and he was beyond amazing. I love the fact this dealership actually cares and treats you like family from the beginning to the end. I’m always happy when I leave here. More
by RWalter
Employees Worked With
October 23, 2026
Mekhail was great, understood my needs and tailored to them. 10 out of 10 would recommend them. 10 out of 10 would recommend More
by howrilka1
October 22, 2026
Alex made the car buying process extremely easy, went above and beyond, and was very helpful. The dealership was more than fair with their pricing. It was the easiest car buying experience I have ever ha above and beyond, and was very helpful. The dealership was more than fair with their pricing. It was the easiest car buying experience I have ever had, and I highly recommend Sam Pack's and Alex. More
by lwebs
Employees Worked With
Alex Valles
October 21, 2026
I had a great experience working with David and Iliana at Sam Pack’s Five Star Ford. David was professional, knowledgeable and easy to work with from start to finish. He listened to what I was looking for, a Sam Pack’s Five Star Ford. David was professional, knowledgeable and easy to work with from start to finish. He listened to what I was looking for, answered every question directly and never made me feel pressured. He knew the vehicles well and helped me compare options so I could make a confident decision. Joseph was also very helpful during the after market process. He was responsive and made everything go smoothly. If you’re shopping for a Ford in the Carrollton area, I highly recommend asking for David. Thanks to David, Iliana, and Joseph and the team at Five Star Ford. More
by ArmadilloExpress
October 20, 2026
Marlete gave us amazing customer service and we got a new 2026 Ford Explorer xx! 2026 Ford Explorer xx! More
by Ladybug2
October 19, 2026
Marlet Laffon went above and beyond to help me multiple time with my new vehicle controls. She is very professional and knowledgeable and is a valuable asset to this dealership. She helped several times w time with my new vehicle controls. She is very professional and knowledgeable and is a valuable asset to this dealership. She helped several times when nobody else could. More
by mike.keenom
October 17, 2026
The most pleasant and easy car buying experience. Hermon was the best sale guy!! We didn't feel pressured at all, was up front and straight forward with everything. Made our son first car buying ex Hermon was the best sale guy!! We didn't feel pressured at all, was up front and straight forward with everything. Made our son first car buying experience fun! More
by annamhodges422
Employees Worked With
