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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,745 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,745 reviews
June 28, 2026
ILIANA Davila is great! She made buying a truck easy. She helped me thru the whole process. I would definitely recommend Sam Pack Ford Carrollton and ask for ILIANA Davila. She made buying a truck easy. She helped me thru the whole process. I would definitely recommend Sam Pack Ford Carrollton and ask for ILIANA Davila. More
by kdunnmk
June 28, 2026
The best dealer experience again ordering my second Bronco from Sam Pack's Five Star Ford in Carrollton. David and Reuben were super to work with again and my experience completing the whole process w Bronco from Sam Pack's Five Star Ford in Carrollton. David and Reuben were super to work with again and my experience completing the whole process was very efficient and quick. Very happy with my purchase and 5 Star treatment from the team. More
by ricky.rhine
June 24, 2026
The salesman , Terry, was very knowledgable and helpful and personable. He spent all the time he needed to to acquaint me with my new truck. and personable. He spent all the time he needed to to acquaint me with my new truck. More
by lloydburchfield
June 22, 2026
Everyone at this dealership was so kind and helpful. Especially Danny and Luann. I would absolutely recommend anyone to this dealership. I felt like this was the first good experience I've had at a deal Especially Danny and Luann. I would absolutely recommend anyone to this dealership. I felt like this was the first good experience I've had at a dealership. I didn't feel like they were ripping me off but actually being genuine and trying to help me. More
by Laurenn.monaco
June 21, 2026
this was the BEST experience ever! Terry Smith and Raj were an outstanding team! They were very competitive in pricing and got me through the financial process effortlessly! We bou Terry Smith and Raj were an outstanding team! They were very competitive in pricing and got me through the financial process effortlessly! We bought our truck in less than 3 hrs! Great team work overall! Thanks again for an effortless transaction. More
by dcrepeau12
June 20, 2026
We had a wonderful experience purchasing our 2023 Bronco from Sam Pack's Five Star Ford. Iliana was incredibly patient, attentive, and easy to work with throughout the entire process. She listened carefully from Sam Pack's Five Star Ford. Iliana was incredibly patient, attentive, and easy to work with throughout the entire process. She listened carefully to what we wanted and never tried to oversell or steer us toward something that didn't fit our needs. She answered all of our questions thoroughly, respected our preferences, and made the experience comfortable and stress-free. Her personality was a great match for ours, which made the process even more enjoyable. Alex in Finance was equally helpful and professional. He clearly explained everything, answered our questions, and helped bring the deal together smoothly. From start to finish, the entire process was straightforward, transparent, and pleasant. We truly appreciate the excellent customer service and would gladly recommend Iliana, Alex, and Sam Pack's Five Star Ford to anyone looking for a vehicle. More
by TaylorTaylor
June 19, 2026
lliana is a great seller. She’s very enthusiastic and patient, which relieved me the pressure of not being able to speak the language. She’s very enthusiastic and patient, which relieved me the pressure of not being able to speak the language. More
by ada.ji
Employees Worked With
June 18, 2026
Terry and Raj were very nice to work with they were willing to negotiate a little to where i think we were both happy on the deal we made. Terry showed me all the features on the truck plus the phone a willing to negotiate a little to where i think we were both happy on the deal we made. Terry showed me all the features on the truck plus the phone app . Thank you . More
by Cliff.claussen
June 09, 2026
Claudia es una Excelente vendedora,amable servicial y hace sentir seguros a sus clientes gracias hace sentir seguros a sus clientes gracias More
by Dianaveneco
Employees Worked With
June 08, 2026
Have worked several times with Danny Forsee and the Carrollton Sam Pack dealership. He makes the purchase of a new or used vehicle seamless. Carrollton Sam Pack dealership. He makes the purchase of a new or used vehicle seamless. More
by Tony Pletcher
