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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.8
1,745 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,745 reviews

June 28, 2026

ILIANA Davila is great! She made buying a truck easy. She helped me thru the whole process. I would definitely recommend Sam Pack Ford Carrollton and ask for ILIANA Davila. More

by kdunnmk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raj Patel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Kdunnmk, We are thrilled to hear that Iliana made your truck-buying experience so smooth and easy. She always goes above and beyond to guide our guests through the whole process, and we'll be sure to pass along your wonderful compliments to her. Thank you for choosing Sam Pack's Five Star Ford Carrollton, and congratulations on your new truck! Let us know how we can help you enjoy the ride at 972-242-6415. Take care, Trey Russell, General Manager

June 28, 2026

The best dealer experience again ordering my second Bronco from Sam Pack's Five Star Ford in Carrollton. David and Reuben were super to work with again and my experience completing the whole process w More

by ricky.rhine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baldovin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Ricky, Thank you so much for the incredible review and for choosing us to order your second Bronco! We are thrilled to hear that David and Reuben provided you with that signature "5-Star treatment" once again, keeping the entire process quick and smooth. Enjoy your new Bronco, and thank you for being such a loyal customer at Sam Pack's Five Star Ford Carrollton. We look forward to addressing your new Ford questions at 972-242-6415. Congratulations! Best regards, Trey Russell, General Manager

June 24, 2026

The salesman , Terry, was very knowledgable and helpful and personable. He spent all the time he needed to to acquaint me with my new truck. More

by lloydburchfield
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : R. J.
Jun 25, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Lloyd, Congratulations on your new truck! Thank you so much for taking the time to share your experience with Terry. We love hearing that he took all the time you needed to get comfortable with your new ride—that extra attention to detail is exactly what we strive for. Should you have additional questions, please call 972-242-6415. We are excited to see you again at Five Star Ford Carrollton. Best regards, Trey Russell, General Manager

June 22, 2026

Everyone at this dealership was so kind and helpful. Especially Danny and Luann. I would absolutely recommend anyone to this dealership. I felt like this was the first good experience I've had at a deal More

by Laurenn.monaco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Forsee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luann Runion
Jun 23, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Laurenn, We are so grateful for your kind words! There is nothing better than hearing that you felt genuinely supported and taken care of at Five Star Ford Carrollton. Danny and Luann are fantastic examples of our commitment to transparency, and we will be sure to pass your compliments along to them. Thank you for your trust and your recommendation—it will be great to hear from you in the future at 972-242-6415. Safe travels and thanks again, Trey Russell, General Manager

June 21, 2026

this was the BEST experience ever! Terry Smith and Raj were an outstanding team! They were very competitive in pricing and got me through the financial process effortlessly! We bou More

by dcrepeau12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you so much, dcrepeau12, for the amazing review! It’s wonderful to know Raj and Terry were able to offer competitive pricing, make the financial process effortless, and get you into your new truck so quickly. We truly appreciate your kind words and your business at Five Star Ford Carrollton—enjoy your new truck, and please stay in touch at 972-242-6415. Best regards, Trey Russell, General Manager

June 20, 2026

We had a wonderful experience purchasing our 2023 Bronco from Sam Pack's Five Star Ford. Iliana was incredibly patient, attentive, and easy to work with throughout the entire process. She listened carefully More

by TaylorTaylor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruvalcaba
Jun 21, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Taylor, Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that Iliana and Alex made your Bronco purchase such an enjoyable experience. We truly appreciate your trust in Sam Pack’s Five Star Ford Carrollton, and your recommendation means a great deal to us. Enjoy your 2023 Bronco, and reach us at 972-242-6415 for advice any time. Congratulations! Best regards, Trey Russell, General Manager

June 19, 2026

lliana is a great seller. She’s very enthusiastic and patient, which relieved me the pressure of not being able to speak the language. More

by ada.ji
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you so much, ada.ji, for your kind review! We’re delighted to hear that Iliana made your experience comfortable and stress-free. Her patience, enthusiasm, and dedication to helping every customer feel at ease truly make a difference, and we’re so glad she was able to support you throughout the process. We appreciate your trust in Five Star Ford Carrollton and hope you enjoy your new vehicle! Reach us at 972-242-6415 for vehicle advice. Take care, Trey Russell, General Manager

June 18, 2026

Terry and Raj were very nice to work with they were willing to negotiate a little to where i think we were both happy on the deal we made. Terry showed me all the features on the truck plus the phone a More

by Cliff.claussen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Cliff, Thank you so much for the great review! We are thrilled to hear that you had such a positive experience working with Terry and Raj. We always strive to find a win-win scenario where everyone leaves happy, so it's wonderful to know that the negotiations went smoothly for you. We appreciate business at Five Star Ford Carrollton and for taking the time to share your experience. Congratulations on the new truck, and please let us know if you need anything else at 972-242-6415. Safe travels, Trey Russell, General Manager

June 09, 2026

Claudia es una Excelente vendedora,amable servicial y hace sentir seguros a sus clientes gracias More

by Dianaveneco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Claudia Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Gracias, Diana, por comprar en Five Star Ford Carrollton. Claudia y nuestro equipo están dedicados a lograr su total satisfacción. No dude en llamar al 972-242-6415 si necesita asesoramiento sobre su vehículo. ¡Felicidades! Saludos cordiales, Trey Russell, Gerente General.

June 08, 2026

Have worked several times with Danny Forsee and the Carrollton Sam Pack dealership. He makes the purchase of a new or used vehicle seamless. More

by Tony Pletcher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Forsee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sagcal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Tony, for shopping at Five Star Ford Carrollton! We are excited to hear Danny made your experience a good one. If there is anything else you need, reach out to 972-242-6415. Our team is here to help throughout your driving journey. Best regards, Trey Russell, General Manager

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