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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,799 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,799 reviews
August 26, 2026
Great customer service, clear pricing with no hidden fees, and a fast, easy buying experience. fees, and a fast, easy buying experience. More
by oroscogiselle012
Employees Worked With
August 26, 2026
Great customer service, very knowledgeable staff. Reuben and David were fantastic to work with.and I highly recommend others in the market go to this dealership!!! Reuben and David were fantastic to work with.and I highly recommend others in the market go to this dealership!!! More
by Banksnewberryclan
August 25, 2026
From beginning to end, everyone at Sam Pack's Five Star Ford treated us with honesty, professionalism, and respect. If you're looking for a dealership that truly values its customers, I highly recommend gi Ford treated us with honesty, professionalism, and respect. If you're looking for a dealership that truly values its customers, I highly recommend giving them a chance. More
by Scott J.
Employees Worked With
August 25, 2026
Such an easy process thanks to David and Ruben! These two made choosing a vehicle and financing it a pleasant stress free experience! Very grateful for their expert assistance and knowledge. These two made choosing a vehicle and financing it a pleasant stress free experience! Very grateful for their expert assistance and knowledge. More
by bigsuz60
August 24, 2026
Iliana Davila was wonderful to work with, she was patient and very helpful. Benny in finance was also wonderful to work with. and very helpful. Benny in finance was also wonderful to work with. More
by neeciehobbs
August 24, 2026
They have good service, very friendly both Herman bueno and Jeidi Ramos…thank you, I’ll be returning!!! and Jeidi Ramos…thank you, I’ll be returning!!! More
by mariafriasmx81
August 23, 2026
Very professional but friendly and helpful staff definitely the best first car experience all around especially from Claudia Torres definitely the best first car experience all around especially from Claudia Torres More
by jga50600
Employees Worked With
August 22, 2026
It was a great and simple transaction, Matt Labine was quick, professional, and easy to work with on my purchase. quick, professional, and easy to work with on my purchase. More
by cdcrow74
Employees Worked With
August 21, 2026
Marlet was wonderful. From making sure I enjoyed the vehicle I ended up purchasing but also with others I test drove. Omar was also fantastic with making sure I stayed i From making sure I enjoyed the vehicle I ended up purchasing but also with others I test drove. Omar was also fantastic with making sure I stayed in budget before proceeding to finance department. Great Staff! More
by Matthew.mays222
Employees Worked With
