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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,675 reviews
May 15, 2017
Excellent experience with Sam Pack The sales persons and sales manager took their time to show me all the options available to me. They were friendly and made me feel very comfortable w The sales persons and sales manager took their time to show me all the options available to me. They were friendly and made me feel very comfortable with my purchase. They made my experience a pleasant one and I will recommend them to my friends and family. More
by W.B.
May 15, 2017
Outstanding Car Buying Experience. Thanks to Melanie and the rest of The Sam Pack staff for making it happen for me. I will definitely be back to purchase another vehicle as well as ref Thanks to Melanie and the rest of The Sam Pack staff for making it happen for me. I will definitely be back to purchase another vehicle as well as refer my friends and family. Thanks again. More
by Ricky brown Jr
Employees Worked With
Melanie Lucero
May 14, 2017
Jeff flaishans Jeff was great. He guided us around the lot and was concerned about our time and comfort. When we couldn't find a car he found it at another dealer Jeff was great. He guided us around the lot and was concerned about our time and comfort. When we couldn't find a car he found it at another dealership. Great effort. Friendly. I will follow up with him to buy my wife's car Tom Locke. More
by 12345
Employees Worked With
Mike Munden, Jeff (Flash) Flaishans
May 13, 2017
Melanie and Sean did an awesome job! Melanie did a great job in answering all of our questions and helping us find "the car" for Diane. It was the best car buying experience I have ever Melanie did a great job in answering all of our questions and helping us find "the car" for Diane. It was the best car buying experience I have ever had. Melanie, Sean and the entire team seemed to go out of their way to make us feel comfortable every step of the process. Thank you so very much! Gord and Diane Kruppert More
by Gordk
Employees Worked With
Melanie Lucero, Sean Pinegar
May 13, 2017
One Year Later May marks the first anniversary of purchasing my 2016 F-150 and I absolutely love it. Michael Krantz talked to me after I asked for a recommendation May marks the first anniversary of purchasing my 2016 F-150 and I absolutely love it. Michael Krantz talked to me after I asked for a recommendation from the USAA Buying Service. He found out what I valued in a truck and had the perfect vehicle waiting at the curb when I came in. I test drove it and bought it on the spot. I particularly liked the way Sam Pack 5-Star Ford treated me as a retired Army veteran! Michael was a great representative of a great dealer. More
by Thunder5
Employees Worked With
Michael Krantz
May 12, 2017
Awsome dealership !! I was looking for newer vehicle, I started communication with very nice gentlemen his name Michael Krantz, very helpful and nice guy,he went out of hi I was looking for newer vehicle, I started communication with very nice gentlemen his name Michael Krantz, very helpful and nice guy,he went out of his way to get me into the vehicle of my choice ,this not pushy dealership they will work with you,and they treat you with respect, thank you so much for helping me get the car of my choice More
by Jonnybegood37
Employees Worked With
Michael Krantz
May 12, 2017
5 Stars Everyone at the dealership was very helpful and seems concerned if I was unattended. They helped me get a great deal on a new F150 Truck. Everyone at the dealership was very helpful and seems concerned if I was unattended. They helped me get a great deal on a new F150 Truck. More
by gregcarreon
Employees Worked With
Brent Estepa
May 10, 2017
Mrs.Melanie Lucero was best one the best sales person I had a great experience at Sam ford my sales lady was great I would have no one else to help me at Sam ford I had a great experience at Sam ford my sales lady was great I would have no one else to help me at Sam ford More
by Carlos A Brooks
Employees Worked With
Melanie Lucero
May 10, 2017
Great Small-Town Service in DFW I grew up in a small town where everyone treats you like family because they've known you forever. I never expected to get that level of service from I grew up in a small town where everyone treats you like family because they've known you forever. I never expected to get that level of service from a huge car dealership like Sam Pack, but that's exactly what I received. Everything about the experience was top notch, even the price. I called a family friend (that also sells Fords) in another state and asked about the quoted price. My friend told me "Son, I've known you for your whole life and that's a good deal. You better take it". I did take the deal and have been very happy. Thank you Alan & team. More
by jk1976
May 09, 2017
Quality of care I was very impressed with David Ruiz and Lindsay Bass. They were very gracious, attentive, punctual, on the spot with what was available and what co I was very impressed with David Ruiz and Lindsay Bass. They were very gracious, attentive, punctual, on the spot with what was available and what could be done. No misconceptions or double talking. Both took time with me as I was a person not just a sale to get in and get out. More
by Gracie
Employees Worked With
DAvid Ruiz, Lindsay Bass
