Sam Pack's Five Star Ford Carrollton

best experience I had with a dealership The reason why I give this dealership a 5 star because I never experience great service at a dealership before. They really took their time with me to The reason why I give this dealership a 5 star because I never experience great service at a dealership before. They really took their time with me to make sure I get the car of my dream and they made it happen. Thanks 5 star. More

THE PERFECT DEALERSHIP Everything was PERFECT when we bought our truck. We were greeted as soon as we pulled in. Jose Garcia showed us the truck we asked to see. While lo Everything was PERFECT when we bought our truck. We were greeted as soon as we pulled in. Jose Garcia showed us the truck we asked to see. While looking at this truck, we spotted another truck we liked and Jose let us compare the two and answered our questions about each of them. Jose was not pushy. He did not try to talk us into a purchase, he let us make up our own minds about the purchase. Jose was very accommodating and just very enjoyable to work with. David Barragan was also great! He listened when we told him what we wanted and DID NOT want. If we were not interested in a product he moved right along and did not try to talk us into it. He was very knowledgeable and did not waste anyone's time with a lot of talk. He was to the point and made sure we understood our contract. Everyone we came into contact with that day was GREAT (even the valet)! I have never bought a car in such a short amount of time. Everyone did their job and got us finished up very quickly. They worked very hard to make us happy. They had an extra key made for us while we waited, which I was very grateful for , being we live over an hour away from the dealership. I would buy a car from these gentlemen again without hesitation. More

Outstanding Experience On My First New Vehicle I've been interested in a new F-150 for about a year now. I looked at other dealerships, and knew that I wanted to move forward with my first new vehi I've been interested in a new F-150 for about a year now. I looked at other dealerships, and knew that I wanted to move forward with my first new vehicle purchase. When this year's Black Friday deals started rolling out, I was watching for Ford dealerships and what they were offering. I saw that Five Star Ford near my house in Keller had a great deal, so got up early and went to the dealership hoping to leave with a new truck. Unfortunately, they didn't seem like they really wanted my business, and weren't interested in helping me find what I was looking for. Thankfully, my uncle was in the same boat - same interest, similar experience at Five Star NRH, etc. - and got in touch with Josh Worley at Five Star Carrollton. Josh was outstanding! If not for his outstanding attitude, and effort towards customer satisfaction, I would not be in a new vehicle today and would likely never give Five Star another chance. He never tried to haggle me on the price, matched the Black Friday offer (even though I couldn't make it to the dealership until Saturday), listened to what I was looking for, and helped me find the right deal... on top of everything, he was friendly and personable! Alex Benvenuto, Brandon Matthews, and David Barragan stayed right in step, never being pushy. Simply laying out what my options were, and asking if I was interested. I would - and already have - recommended Five Star CARROLLTON (I steer people away from the NRH store) to anyone... friend, family, or stranger! It's worth the drive from the Fort Worth area - these guys seem to really get it. Thanks to you all, you've made me a very happy owner of a new F-150! More

Stress Free! I am a first time car buyer. I was incredibly insecure, nervous, and stressed. I was thinking that I would not be able to get into anything decent. Ca I am a first time car buyer. I was incredibly insecure, nervous, and stressed. I was thinking that I would not be able to get into anything decent. Carl could not have taken better care of me. He was very supportive, but realistic. Reassured me that if he couldn't get me into the car I wanted, that he would continue to stick with me when ever I needed him. He was upfront about everything, no smoking mirrors. He continuously came back from the finance office to check on me. He educated me throughout the whole process which made the experience very comfortable. I am very please and excited about my purchase from Carl and David. I have no desire to ever shop anywhere else. I will suggest to anyone that I know that is in the market for a car to go see Carl. Couldn't have asked for a better sales associate! More

Great Car Buying Experience From the moment I walked in the door at Sam Pack I felt comfortable. I was greeted by Jose Garcia at the door and he asked how he could help me. I w From the moment I walked in the door at Sam Pack I felt comfortable. I was greeted by Jose Garcia at the door and he asked how he could help me. I was in the market for a new F-150 and had found the one online that I liked. Jose and I went and checked out the one I was interested in. After checking out the F-150 and taking it for a test drive we went inside to workout a deal. I had previously been to another dealer in the DFW area and had a lot of unprofessional back and forth with the dealer trying to earn my business. I was a little reluctant to go into another dealer, but i'm glad I went to Sam Pack. I had a very laid back experience with Jose on getting the price I wanted to pay for the new F-150 and getting what I wanted out of my trade. I never felt any pressure to make the deal. Once all was agreed upon Jose set me up with Justin McCarroll to take care of the paperwork and financing. I had a great experience with Justin as well and didn't feel any pressure with the financing. Justin explained all my options very well and I felt comfortable in the decisions I made on the finance side. I know sometimes when people buy new vehicles they get a little buyers remorse because they felt like the deal they made wasn't very good. I never had that feeling and still feel really good about the deal I got on my new truck. If I'm in the market for another Ford or know a friend or family member who is I will definitely recommend Sam Pack in Carrollton. More

That's the way buying a new truck should be I am a long time returning customer to this dealership. I had purchased many vehicles in the past from an amazing sales person who set the bar high. I I am a long time returning customer to this dealership. I had purchased many vehicles in the past from an amazing sales person who set the bar high. I'm pleased to say that Melanie did an phenomenal job in meeting my high expectations. She was both personal and professional. I felt completely comfortable and confident in dealing with and ultimately buying from your dealership with her as my liaison More

Amazingly smooth Sean was amazing from start to finish. I am just amazed after two day of searching and haggeling he made the process seem so easy in comparison to oth Sean was amazing from start to finish. I am just amazed after two day of searching and haggeling he made the process seem so easy in comparison to other dealerships. I can't say there anything they could do to make me any happier. More

Outstanding Purchase Experience I just bought a new Expedition from Jared Wingard who was outstanding. Let me expalin why: I first stopped into the Carrollton store on a hot day just I just bought a new Expedition from Jared Wingard who was outstanding. Let me expalin why: I first stopped into the Carrollton store on a hot day just to look with my wife. Jared helped us understand the choices we had and thoroughly knew the cars and features. He walked us around the lot while we just brainstormed ideas. We left that day never feeling any pressure. He followed up in a friendly way but we were not ready to buy. A few months later, on a rainy day, we stopped by to narrow our choices. Jared walked us around on that damp day again patiently helping us with info anf some indicative pricing. We left that day not feeling any pressure giving us time think about choices and our budget. A week later the sales Manager Bobby Richardson followed up and very nicely discussed our needs and pricing. Ultimately, within a day Jared and Bobby worked to get us into our preferred car and within our budget. All the while, I never felt pressured. It was truly a professional effort to work within what we could afford. I am so pleased to have worked with these guys to get a deal done. Thanks More

excited about purchase I first e-mailed in regarding the purchase of a vehicle. The answers were prompt and we exchanged several e-mails, plus a couple of phone calls. The i I first e-mailed in regarding the purchase of a vehicle. The answers were prompt and we exchanged several e-mails, plus a couple of phone calls. The information I received and the treatment was excellent! I needed transportation and Sean Pinegar heled me achieve that in a time frame that prior to this I had not believe possible.!!!! He was extremely friendly and very informative, answer questions promptly, had all of the paperwork done when I arrived ( in pouring rain), and then referred me on to the finance department with Jason McCarroll who also had the paperwork all done and ready to go. The friendly atmosphere and willingness to go the extra mile was a huge plus! I have in the past been a customer of Sam Pack's Five Star Ford and will be one in the future. I have always had a good experience with this dealership and with the personnel. Thank you so much Sean and Justin for today. Merry Christmas and a Blessed New year. More