Sam Pack's Five Star Ford Carrollton

was very pleased Melanie Lucero is a fantastic salesperson. I sent a quote request via the internet and asked to communicate via email ONLY. Out of several request s Melanie Lucero is a fantastic salesperson. I sent a quote request via the internet and asked to communicate via email ONLY. Out of several request sent Mel is the ONLY ONE that honored my wishes. Her respect for my wishes meant a lot!! I would recommend her to anyone looking for an honest and considerate salesperson. More

Mel Lucero was GREAT Along with Dennis (who is oneof the few people that I trust implicity), Mel has helped us with numerous vehicle purchases over the past few years. Sh Along with Dennis (who is oneof the few people that I trust implicity), Mel has helped us with numerous vehicle purchases over the past few years. She is great. Easy to work with, efficient and very knowledgable. More

Sales and Service is the best!! Melanie Lucero was the first sales professional to contsct us from our internet inquiry for a new Ford for our son. We were impressed not only with h Melanie Lucero was the first sales professional to contsct us from our internet inquiry for a new Ford for our son. We were impressed not only with her professionalism but her product knowledge as well. The entire staff at the delaership exceeded our expectations starting with Melanie and ending with Mr. Pack personally thanking us for our purchase before we drove off in our new Ford. That is how you build loyalty. It was impressive. More

2014 Ford Fiesta Oleg was very pleasant and answered all our questions. We ended up buying a 2014 Ford Fiesta SE Sedan. Follow up after the purchase was very good with Oleg was very pleasant and answered all our questions. We ended up buying a 2014 Ford Fiesta SE Sedan. Follow up after the purchase was very good with many phone calls. John in finance clearly explained the service plans and terms of our loan. More

Wouldn't recommend any other ford dealership. Very pleased. My wife and I visited this dealership not expecting much because our past with other dealerships but left very surprised. Oleg was very easy to work w My wife and I visited this dealership not expecting much because our past with other dealerships but left very surprised. Oleg was very easy to work with, no pressure, and gave us as much time as we needed to make a decision. Definitely recommend Sam Packs Five Star Ford of Carrollton to anyone looking for a vehicle! More

A Rare Experience! Jon met us out front, we told him what we wanted in the 2014 Mustang. They had it on hand, but not just sitting around, it was so fresh off the truck Jon met us out front, we told him what we wanted in the 2014 Mustang. They had it on hand, but not just sitting around, it was so fresh off the truck I'm surprised a Ford worker wasn't still inside! Was trading my old Mustang so knew what I wanted so after the test drive it was time to talk money. There was no real bargaining room because the price was Great. It felt like an honest experience, these days that's Rare! More

AWESOME!!! I ended up at SPford Carrollton because the Lewisville location didn't offer the service from sales team I was expecting. Bad taste in my mouth there. I ended up at SPford Carrollton because the Lewisville location didn't offer the service from sales team I was expecting. Bad taste in my mouth there. Carrollton location gained my respect and business. Upon arrival, Melanie L helped me in my search to by a new car. Professional, Friendly, Knowledgeable and sweet as can be! I had picked a car and it was awaiting detailing and was going to return later in day, but a sudden death in family delayed my return for a week. The original car I had selected was sold, but I wasn't expecting different. We looked at options on the lot at that moment. Found a car that better suited my needs and wants in a purchase. Dennis was overseeing the deal and was friendly and knowledge was great as he directed my financial needs in the right direction. Each associate greeted me and even when I called over the week the receptionist was super friendly. The finance team was great aswell and meeting the service advisors was pleasant.They made my purchase more than I had hoped for. Im a fan now and look to be a long time customer of them. Thanks a million ML & SPFord Carrollton Team! AWESOME! More

2014 Escape Titanium lease 7/5/14 My wife and I visited this dealership on the recommendation of Jerry Reynolds,"The Car Pro". We were greeted by Melanie Lucero and after informing her My wife and I visited this dealership on the recommendation of Jerry Reynolds,"The Car Pro". We were greeted by Melanie Lucero and after informing her of Jerry's recommendation she took us to see Trey Russell. Trey is the contact person for The Car Pro listeners. Melanie then took us to the Escapes available on the lot. I had originally thought I would want an SE, but after seeing the Titaniums and being so well informed and shown the technology available with this upgrade I knew this was what I wanted. We found one on the lot that had everything we wanted and after a test drive we went back to see Trey for pricing. The entire process, from entering the lot to getting the lease priced to fit our needs to the final financing experience with Brandon Matthews, was a truly enjoyable experience. I love my Escape and will definitely come back to this dealership for future leases or purchases. More

Awesome Truck Buying Experience!! 7/4/14 Found a truck (Ford F-150) online that we were interested in, spoke with Sales associate Melanie Lucero who confirmed the vehicle was availa 7/4/14 Found a truck (Ford F-150) online that we were interested in, spoke with Sales associate Melanie Lucero who confirmed the vehicle was available. Went to dealership where Melanie was waiting for us with the vehicle keys and all the answers to all our questions. We located the perfect vehicle for my husband and signed all the paperwork and were on our way home in just over an hour. I can tell you this was the best vehicle buying experience we have ever experienced. Melanie and the other Sam Pack's Five Star Ford associates were absolutely wonderful. I would definitely recommend this dealership and Melanie to everyone I know that is interested in purchasing a vehicle... Thanks for a smooth and seamless truck buying experience!! Melanie you ROCK!! Jeff & Sharon Howard Dallas, TX More

New car purchase Decided to purchase newer model Escape. Purchased 2010 at Sam Pack and went to other dealership to check out prices prior to going back to Sam Pack i Decided to purchase newer model Escape. Purchased 2010 at Sam Pack and went to other dealership to check out prices prior to going back to Sam Pack in Carrollton. Had contacted Melaine Lucero prior to visit. Told her color and type of car. She had two ready for me to look at. Visited with Mr. Pack. (very nice touch and he is a very genuine man) Melaine presented best offer, then went to talk to Mike in Credit, He was very knowledgeable, helpful and felt I was in good hands. Purchased vehicle exactly what I wanted for what I consider a fair price. Melaine took me out and synced my phone with car, explained all features, answered all my questions and Mr. Pack once again came out to talk with us prior to leaving. Even though it was getting close to closing time prior to making our deal, we never felt rushed or made to feel hurried. I have a very great comfort zone with Sam Pack Ford. i feel they are giving me the best deal, not trying to rip me off and I will definitely refer friends and family to Sam Pack Ford and most probably purchase my next vehicle from them in a few years. I have purchased Fords from other dealerships in the past and never have felt the comfort zone I feel with Sam Pack Ford. More