Sam Pack's Five Star Ford Carrollton

We were online looking for a used SUV and when I went onto the website the "talk to sales Person" pop up came on and I got a fast responds from Melanie Lucero. She helped me right away. We live in New onto the website the "talk to sales Person" pop up came on and I got a fast responds from Melanie Lucero. She helped me right away. We live in New Mexico and needed her to help us with all the paper work thru the mail. She contacted me and really was a great help it was a late Saturday afternoon.so she put our application in and we got an answer first thing Monday morning. She really does help you in every way. We got everything worked out and received the documents in the mail today (Tuesday). My husband will be flying to Dallas to pick up the SUV and she has arranged someone to pick him up at the airport. I will DEFINITELY return there for my next vehicle. I recommend her if you need any kind of a vehicle. She handles it all so please call her or go see her for your next car! Thanks again Melanie. More

I went to Sam Pack's 5 Star Ford because I saw a vehicle that I liked online. Reuben Krause called me and set up an appointment for me to come see him. In the mean time he sent me a video and some vehicle that I liked online. Reuben Krause called me and set up an appointment for me to come see him. In the mean time he sent me a video and some pictures of the Explorer I was interested in. While on our way Reuben kindly called to make sure our 2 hour trip was going well. When we arrived Reuben introduced himself and was very courteous. He showed me all the features on the Explorer and made sure that was the best choice for me out of everything they had on the lot. We didn't make a decision immediately because of price. After a while and negotiation we came to an agreement on a price. They got the Explorer cleaned up in a very timely manner and made sure we knew how all the Sync features operated. I feel like we got the best deal possible on the vehicle and we do not regret this purchase in the least little bit. I would send anyone that I know to Reuben to buy a vehicle because we were treated and still are treated with the upmost respect. Thanks Reuben! More

My experience with Sam Pack started with Rueben Krause. I My experience with Sam Pack started with Rueben Krause. I am not a guy who just will come by and look because I get a call; however, there was My experience with Sam Pack started with Rueben Krause. I am not a guy who just will come by and look because I get a call; however, there was something about the way Rueben presented himself and what he might be able to do for me that got my attention. He stuck with me even with the hard questions and the deal I needed. Offered suggestions that made since and did not jerk me around. He is a believable person and very genuine, he is the reason I came back to buy my New Ford F150 King Ranch from Sam Pack Ford. I sent my kids to him when they were looking for a new vehicle and will be looking for Rueben when we start looking for a new car for my wife. Rueben has followed up with me many times to ensure I am liking my truck and if there is anything he needs to do for me. He didn't just make a sale, he gained my trust and my business. Great guy, very likable, professional, Sam Pack should be proud you have him working for them. When I know of anyone who is looking for a vehicle, Rueben is where I will send them. More

Low pressure High quality vehicle great price easy Low pressure High quality vehicle great price easy financing Fabulous salesman I have given his cad to 3 of my friends. Reuben Krause is excelle Low pressure High quality vehicle great price easy financing Fabulous salesman I have given his cad to 3 of my friends. Reuben Krause is excellent More

It was a great experience for my husband and myself. I told Reuben exactly what i was looking for. Reuben did research on his end to try and find me exactly what i wanted. Even though the dealership did n told Reuben exactly what i was looking for. Reuben did research on his end to try and find me exactly what i wanted. Even though the dealership did not have the vehicle i was looking for, they drove it in from another dealership. More

My fiancé and I went looking to buy a used car. We did all of the research we could and headed out to Sam Pack to look at a specific car. Not only did the manager of the facility call to confirm our a did all of the research we could and headed out to Sam Pack to look at a specific car. Not only did the manager of the facility call to confirm our appointment, but they were extremely prompt and friendly when we arrived. We worked with a young man named Eric, one of the most friendly and customer-oriented individuals we have ever met. He showed us the car we came to look at, but we changed cars shortly after arriving and he literally ran inside to change keys for us. Throughout the entire financing process, Eric was checking on us to make sure we were being helped properly. Eric was extremely impressive. This is why we have rated 5's across the board for this dealership; not to mention that they have an impressive selection of vehicles. If we have to buy a new car soon (fingers crossed that doesn't happen), Eric at Sam Pack's 5 Star Ford will be the first person we call. (Eric was also recently promoted from the mechanic position to sales... and he is a complete natural with customers). More

My sales experience was very good. Mr. Keen was very helpful and knowledgeable about the products. All the folks at the dealership are very personable. thank you for your help in finding a new vehicle. helpful and knowledgeable about the products. All the folks at the dealership are very personable. thank you for your help in finding a new vehicle. More

In December of 2013 I was involved in an accident that totaled my "paid off" ford ranger on the ice. Since I have owned several Rangers I was determined to get another even though it was phased out in 201 totaled my "paid off" ford ranger on the ice. Since I have owned several Rangers I was determined to get another even though it was phased out in 2011. I did ALOT of online research and found a few trucks I was interested in. One of those was a 2011 Black Ranger sport at Sam Packs in Carrollton. I sent a quick email to let them know I was interested at 4am Before I left for Work and got a phone call From Jennings Bryant in sales 15 mins after they opened at 9am. We chatted for a few minutes and since I was at work, I asked Jennings to get me all of the history on the truck and email it to me for review later in the day. When I arrived at home I had Vehicle history reports and a Video of the walk around of this vehicle.! Unfortunately I became ill and could not get down there until the end of the week. What impressed me was how kind and understanding Jennings was as well as the Used car sales Mgr Mike May. I found very simple and genuine get well wishes from both during the week! Who does that?! Sam Packs does that even though I'd never met either of them! I was finally able to hit the dealership, drive the Truck and Make all the arrangements to puechase it. I cannot commend Jennings, Mike And Michael in finance enough for how they handled the entire process of this purchase. I went in armed with knowledge of what I wanted and ready to do battle and there was no Battle to do! The entire process front to back was a pleasure and I never dreamed I'd say that about a major purchase like this. One of the other reasons I chose this dealership is because I did my homework and read reviews on several sites on how they rated with customers. Top Notch in every way!! Thank you all so much for all you did! Word of mouth is everything in customer service and You have absolutely achieved my loyalty and recommendations to others! More

I had set up an appointment with David Keen to lease a new Ford Explorer. The lease on my other Ford wasn't quite up yet but due to incentives, that vehicle was paid for with no out of pocket expenses to new Ford Explorer. The lease on my other Ford wasn't quite up yet but due to incentives, that vehicle was paid for with no out of pocket expenses to me. This is the 3rd vehicle that I have leased from Sam Pack Ford in Carrollton and I wouldn't go anywhere else. The service is second to none, and they make you feel like part of the family. Everyone is so nice and courteous and they want to make sure that you are taken care of. David knew what I was looking for and in the end, put me in a vehicle that I absolutely love. He didn't mind walking the lot several times before I found what I was looking for and made sure my payments were where I needed them to be. This is an awesome dealership and I would recommend not only David, but the whole entire family of Sam Pack Ford. More

I visited this dealership looking for a used vehicle. Upon arrival, my family and I were treated as if we were family with the people we dealt with. David Keen was the most helpful, courteous, and extre Upon arrival, my family and I were treated as if we were family with the people we dealt with. David Keen was the most helpful, courteous, and extremely out going car salesman that I have ever been associated with. I will never buy another vehicle from anyone but David. He went out of his way to make sure that I was happy and satisfied with my purchase. And he went above and beyond the call of duty by taking care of a few minor problems with the vehicle, that he did not have to do. David and RJ, the service manager were exemplary in the manner they assisted me, making my purchase a very, very, pleasureable experience. Why I gave David, RJ, and Sam Pack's Ford in Carrollton the rating that I did is simple--complete and total satisfaction from start to finish. I look forward to my next purchase with them, and hope that it is soon. I am going to recommend David and the Sam Pack crew to everyone that I come across who is looking for a new or used vehicle. I would tell them that the experience is well worth going any distance to deal with these wonderful people. The trip will definitely be worth it, and you will become a life time customer like me. More