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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,767 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,767 reviews
June 20, 2012
Jeff was great! From the moment of my first inquiry, Jeff took the bull by the horns and worked closely with me on getting the vehicle I wanted. WHile I wound up paying more than I wanted to for a vehi Jeff took the bull by the horns and worked closely with me on getting the vehicle I wanted. WHile I wound up paying more than I wanted to for a vehicle, I purchased a top of the line vehicle that I love already thanks to Jeff's coaching and diligence as well as his patience in working with me. I will definitely recommend Jeff and Sam Pack's 5 Star Ford Carrollton to my friends and family! Thank you! Glenn Young More
by Glenn Young
June 19, 2012
Jeff made my internet purchase very comfortable by answering every question on the spot or making sure he got back to me in a timely manner. I live 420 miles away in Missouri and had no reservation ab answering every question on the spot or making sure he got back to me in a timely manner. I live 420 miles away in Missouri and had no reservation about driving to Carrolton TX to pick up the truck. The truck was everything I was told and more. Thank you Sam Pack’s Five Star Ford of Carrolton and Jeff Kob. More
by randy1960
Employees Worked With
Jeff Kob
June 06, 2012
David Keen is extremely knowledgable about his products and very low-pressure in his sales approach. I have purchased a total of 10 cars from David since 2002 and every sales experience has been a pleasur and very low-pressure in his sales approach. I have purchased a total of 10 cars from David since 2002 and every sales experience has been a pleasurable and positive one. I have and will continue to recommend David Keen to anyone in the market for a Ford vehicle. More
by Hank Loughborough
Employees Worked With
David Keen, David Keen
May 24, 2012
This is the second vehicle purchased at 5 Star Carrollton - Danny Forsee does a great job! You get a good, fair deal every time with excellent service. - Danny Forsee does a great job! You get a good, fair deal every time with excellent service. More
by scottsup
May 22, 2012
Simply Awesome! These guys went far above the call of duty to assure Customer Satisfaction. Worked out a prior misunderstanding and made things right. Exceptional! duty to assure Customer Satisfaction. Worked out a prior misunderstanding and made things right. Exceptional! More
by S&C
Employees Worked With
John Quincy, Curtis Baham, Mark Sidweber
May 10, 2012
To whomever is interested, If you know what you want To whomever is interested, If you know what you want and that's the best deal in town on any level of new or used Ford, or even another brand of us To whomever is interested, If you know what you want and that's the best deal in town on any level of new or used Ford, or even another brand of used car, please call Danny Forsee! I guarantee him! I have purchased many cars from Danny over the last 28 years and in every case, he finds me the car of my dreams, gets it ready fast and efficiently and does so for a great price. After a while, Danny's like one of the family. He's sold cars to two of my children, some of my neighbors, my sister... and they've all been very pleased with their purchases. Way to go Danny and Sam Pack's Five Star ford in Carrollton... Thank you! Tim Frenzel More
by tnfrenzel
May 10, 2012
We have purchased 8 cars over the years from Sam Pack's and have always been very pleased with the price, quality service, and extremely friendly and professional staff from Danny Forsee and everyone in Sa and have always been very pleased with the price, quality service, and extremely friendly and professional staff from Danny Forsee and everyone in Sales, to the Finance people, to the clerk that gets our tags to us, to the Service Managers (Clay Young), to the cashiers. From first visit, to final delivery we have always been very pleased. They are even familiar enough with the other Five Star Ford dealer stock to know if exactly what you want is not available on their lot, they will get you to the right car no matter where it is (or get the car to you). Thanks to the entire Sam Pack's and Five Star Ford teams. More
by GWizmo
May 10, 2012
DANNY FORSEE HAS GONE OUT OF HIS WAY TO INSURE THAT HE CAN GET A NEW VEHICLE. I HAVE PURCHASED SEVERAL F150, EXPLORER AND RECENTLY A ESCAPE. I HAVE ALWAYS FELT CONFORTABLE IN DEADLING WITH THE DEALERSHI CAN GET A NEW VEHICLE. I HAVE PURCHASED SEVERAL F150, EXPLORER AND RECENTLY A ESCAPE. I HAVE ALWAYS FELT CONFORTABLE IN DEADLING WITH THE DEALERSHIP. I WOULD LIKE TO GET A NEW F150. DANNY HAS ALWAYS LISTEN TO QUESTIONS THAT I MIGHT HAVE FOR HIM. More
by PETE AGUILAR
May 07, 2012
Very happy overall with my truck. Danny was super friendly and I was in and out of that place in a couple hours. Thank you friendly and I was in and out of that place in a couple hours. Thank you More
by hb252
April 28, 2012
Purchasing a vehicle can be a difficult process, which is one of the reasons we select Sam Pack Ford when we begin the process of finding a new vehicle. Despite our many changes and our indecision the r one of the reasons we select Sam Pack Ford when we begin the process of finding a new vehicle. Despite our many changes and our indecision the representatives were flexible and attentive to our every request. We ended with the best possible vehicle at the best possible price. We are grateful we had the chance to work with honest and service oriented professionals. Thank you! (JTHBJ46G482229328) More
by SHARMONHIL
Employees Worked With
Mark Sidwebber, John Quincy
