Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,675 reviews
March 26, 2018
Super Experience The best car buying experience ever. I told Melanie what I wanted and she made it happen. No pressure at all. Highly recommend that you see her. The best car buying experience ever. I told Melanie what I wanted and she made it happen. No pressure at all. Highly recommend that you see her. More
by Charley Adame
Employees Worked With
Melanie Lucero
March 25, 2018
A Great Overall Experience Very wonderful experience in dealing with their whole team. The Sales team (Jeff Flaishans and Chris Krause) were very informative and patient as we d Very wonderful experience in dealing with their whole team. The Sales team (Jeff Flaishans and Chris Krause) were very informative and patient as we drove several models duirng our 2 visits trying to decide on whether we wanted the Ford Explorer or Expedition, and the trim model best for our needs. When we finally decided on the Ford Explorer, the Sales manager, Reuben Krause, provided excellent insight into the different options on each. We eventually decided on the Explorer Sport. He explained all the rebates we were qualified for to ensure we receved the best deal possible as well. We were there late on a Saturday evening and kept the satff late but they were very gracious in getting us into the vehiicle we wanted. Joseph Walker, Sync Specialist, offered to stay late to show us how to use the touch screen but we opted to come back at a later day so everyone could go home. The finance person, Brandon, was also very accomodating as he explained the various financing and warranty options. During our first visit, Chris and Reuben made sure we had a very exceptional experience. The time they took with us was a deciding factor to come back and visit the dealership again. I would Highly recommend this dealership to family and friends, or anyone looking for a fair price, a welcoming staff who genuinely cares about client service. Thanks everyone for a great overall experience. More
by Vinny
Employees Worked With
Other Employees :
Chris Krause - Sales Person, Joseph Walker - Sync Specialist, Brandon Matthews, Jeff (Flash) Flaishans
March 20, 2018
Another vehicle from Michael Krantz I have had a long and satisfactory history with Michael and I trust him with my purchase experience. I would recommend Michael to my friends and fa I have had a long and satisfactory history with Michael and I trust him with my purchase experience. I would recommend Michael to my friends and family. More
by FEHLMAN
Employees Worked With
Michael Krantz
March 19, 2018
Amazing Dealing with Melanie is and always has been a pleasure. These guys do it right with out hassle and they just make the experience a good one every ti Dealing with Melanie is and always has been a pleasure. These guys do it right with out hassle and they just make the experience a good one every time. I can’t say enough!! More
by Tommy1969
March 17, 2018
Excellent all the way around! Michael came highly recommended by my dad so I went and saw him, he found us the right truck at the right price. We went in not planning to buy and dr Michael came highly recommended by my dad so I went and saw him, he found us the right truck at the right price. We went in not planning to buy and drove home in our new truck in about 2 hours. 5 Star Ford is called 5 Star for a reason! 5/5 ?? More
by Moss
March 13, 2018
Exceptional Service VERY NICE JOB!! Michael Krantz went above and beyond call of duty to make sure our experience was as pleasant as possible. We will be back!! VERY NICE JOB!! Michael Krantz went above and beyond call of duty to make sure our experience was as pleasant as possible. We will be back!! More
by blessed1
Employees Worked With
Michael Krantz
March 11, 2018
Easy as it gets! Second purchase from Sam Pack Ford. Jeff Flaishans was very friendly and made the process very simple. Mo Dandan is the best! Michael Pisarik finishe Second purchase from Sam Pack Ford. Jeff Flaishans was very friendly and made the process very simple. Mo Dandan is the best! Michael Pisarik finished off all the paperwork and made sure we understood all the numbers. The team at Sam Pack are really great to deal with and would highly recommend them! More
by ChadB
Employees Worked With
Other Employees :
Joseph Walker,, Jeff (Flash) Flaishans
March 06, 2018
Purchased 2 vehicles last Friday 3/2/18 I went in search of a vehicle for my daughter. I already have purchased 3 vehicles from Mike Munden through Ford and since he was now back at Sam Pac I went in search of a vehicle for my daughter. I already have purchased 3 vehicles from Mike Munden through Ford and since he was now back at Sam Pack I went to see him. I only went to get a 2018 Focus but the deals were so good I traded my 2015 Explorer in for a brand new beautiful 2018 Explorer. The deals (both) couldn't of gone any smoother. From the salesman, Flash right down to finance with Brandon. Mike Munden will always be my "go to" when I am in search of a vehicle and I recommend him every chance I get. Love me some Mike. Patti Guzik More
by Patti
Employees Worked With
Brandon Matthews, Mike Munden, Jeff (Flash) Flaishans
March 05, 2018
Hands down the best car buying experience ever! This entire car buying experience was easy and painless. Reuben ensured he located the vehicle we exact specifications we requested. When we arrived This entire car buying experience was easy and painless. Reuben ensured he located the vehicle we exact specifications we requested. When we arrived, he ensured all of our needs were met and that we were satisfied with all aspects of our buying experience. We would definitely recommend Reuben and his team. More
by Lesley V
March 05, 2018
Great experience Was told that l couldn't get a truck for the price that was given to me from your internet sales.But thanks to Michael Frantz we did Was told that l couldn't get a truck for the price that was given to me from your internet sales.But thanks to Michael Frantz we did More
by Mike123
Employees Worked With
Michael Krantz
