San Antonio Dodge Chrysler Jeep Ram

The dealership was ok Cody did a great job making me feel like my business was valued the manager tried to over sell the vehicle initially with y grand over the window sticker price which did not start negot like my business was valued the manager tried to over sell the vehicle initially with y grand over the window sticker price which did not start negotiations on a good foot. Hard to trust anything said after that. More

In 2023 my Ram TRX got stolen while it was at this dealership getting serviced and never did the General Manager or Owner reach out to me. I never got an apology or even acknowledgement that something dealership getting serviced and never did the General Manager or Owner reach out to me. I never got an apology or even acknowledgement that something terrible happened while my vehicle was in their possession. In June 2023, my truck started to have an issue with the screen that resides in the front of the cabin where the HVAC and the rest of the tech is integrated. This also caused the AC to blow hot air and for my window button to not work, which left me in a hot truck in Texas and was pretty miserable. So I took it to San Antonio CJDR where I bought my truck in May of 2022 and always had it serviced there as well. After 2 attempts to correct the issue, they finally diagnosed that the body control module needed to be replaced. They told me that the part needed was on back order and that they would let me know when the part came in. So I waited and it took about 3 weeks for my part to get delivered. On Friday, July 8 2023 I received a text from my service advisor that the part came in and would be installed the next day and I should be able to pick it up on Saturday July 9th. Well, I never got a call from them or a text and I worked that Sunday and Monday. I called and texted, called and texted and never got a response to voicemails I left or texts sent to my service advisor. However, Tuesday was my day off and I went down to the dealer to check on my truck because it was supposed to be ready on the previous Saturday. Upon arrival at SA CJDR, I walked into the service area, introduced myself, and inquired on the status of my truck. So the service manager walks me back to his office and tells me that he nor any of his employees can locate my truck. When they went to repair it on Saturday they could not locate it . So Saturday goes by, Sunday, Monday, and Tuesday and they couldn’t call me? When were they gonna tell me? We’re they hoping I just didn’t come in to inquire? I had to go up there and have them call me into their office to be informed it was stolen. It had been gone for 3 weeks and stolen in broad daylight with employees walking buy as the theft took place. This truck was my dream truck…I had it perfect the way I had it and just like that, it was gone!! Why did they know it was missing for 3 days and not inform me or the police? Why did it take me going down there to be told that my truck was missing? These are all questions that lead me to believe this was a cover up or they just didn’t care. More

Professional and understanding what I wanted as far as payments and features in a vehicle. payments and features in a vehicle. More

Overall it was great service. Didn’t take long to get completed. Very fast and comprehensive Didn’t take long to get completed. Very fast and comprehensive More

Randal gave me the best experience I’ve ever had in buying a truck, simply the best buying a truck, simply the best More

Had a recall on my vehicle June 2023. I took it in for standard Maintenace and asked if they could fix the recall issue. They did not have the parts on hand and said they would call when I took it in for standard Maintenace and asked if they could fix the recall issue. They did not have the parts on hand and said they would call when available. Fast forward to Apr 2024, still no call. I took my truck in on Monday about 345pm to make sure the software was up to date. Turns out it was not, another recall for software update needed to be done. I asked if the part for the previous recall was available, and low and behold they had the part on hand. I asked how long it would take to complete the repairs for the recalls. The answer, two to three days. Ok so if it takes that long, do i get a loaner or rental vehicle? They said they would cover the cost and could organize a rental from Enterprise and have it ready the next morning. The only cavate was it need to be a dodge, jeep or Chrysler vehicle. The next morning, I arrived at 0730 to drop off my truck. Chris the service advisor did not organize the rental. So now they are struggling to get me a rental. Which of course Enterprise had no dodge jeep Chrysler products on hand. So now I have to rent a car out of pocket last minute so i can get to work. My impression of the service department is they are disorganized, lazy and lack leadership. The customer is not the top priority. All though the service department manager made a late effort to correct the issues it was still not resolved. They had an oh well attitude. I will not be returning to this dealership for service. I just hope they don't screw up the recall repairs. More

The team was good, I had an awesome experience with them. Would definitely recommend people to go here. Would definitely recommend people to go here. More

They made it happen for me, I am still not entirely sure how I went in for a routine service and left with a new truck. how I went in for a routine service and left with a new truck. More

Was greeted at the door by Amador Juarez and Yvette, they walked me through the whole process answered all my questions, came up with some for me to ask, and even offered to pick me up something from the gas walked me through the whole process answered all my questions, came up with some for me to ask, and even offered to pick me up something from the gas station while they filled the car up as I finished financing. Overall a great experience! More

Everyone did a great job. Shout out to Kyle and the team for giving an amazing buying experience. Second to none! Shout out to Kyle and the team for giving an amazing buying experience. Second to none! More