Sands Chevrolet - Surprise

My first new-car service visit! I brought my new car in on Sunday to get some little thing fixed, like a scratch on the side mirror, some bubbles in my window tint, and light stains I brought my new car in on Sunday to get some little thing fixed, like a scratch on the side mirror, some bubbles in my window tint, and light stains on the seat and carpet. My salesperson, Michael Carver, was out on his day off, so he referred me to Shaun Disney. My first impression of Shaun was he didn't take me seriously, or he had better things to do than help me get my new car into the proper condition it should have been because he was uninterested in looking at the issues with me, or even writing them down. He let me know there was a recent recall on my Malibu that they would need to service, and that the tint wouldn't be fixed until the tint guy came in on Thursday. In the meantime, I needed a loaner car to use, which Shaun said I could keep until Monday, only one day. I told him that I have a very busy schedule and live far from Surprise, so it was very inconvenient for me to keep coming back and I would prefer to come back when my car is completed. Shaun looked at me like it would've been too much of an issue. Thank goodness a man named Chase at the same desk interrupted us and said it wouldn't be a problem. Thank you, Chase. I let Michael know the situation the next day when he was at work, and he assured me the interior would be cleaned, and that he would take my car to the tint guy personally so my car is completed sooner. I was able to pick my car up on Wednesday and everything looked fine! I'm so happy that after I made the sale, my satisfaction is still a priority to Michael! More

an excellent experiance I felt that I was dealt with in a professional and polite manor. the salesman I dealt with was well informed of the vehicle I was interested in and ex I felt that I was dealt with in a professional and polite manor. the salesman I dealt with was well informed of the vehicle I was interested in and explained the available features clearly. he showed a genuine concern in making sure that I had the information to make the best choice for me. More

Fast Friendly & Comfy The guys at Sands Chevy have always been very nice. Everything from getting my car to my most recent visit has always been hassle free. I'm still very The guys at Sands Chevy have always been very nice. Everything from getting my car to my most recent visit has always been hassle free. I'm still very happy that I decided to do business with Sands Chevy Surprise! More

Ken stayed in touch with me and did an excellent job. The issue was a mouse that got into the duct work of the truck. Ken explained how he thought it may have gained access to the vents in an area under t The issue was a mouse that got into the duct work of the truck. Ken explained how he thought it may have gained access to the vents in an area under the hood. I am very disappointed in Chevrolet, I believe that it is a design flaw. This flaw cost me $800 to $900 to replace the blower and clean the vents as best they could. The vents were full of a material I believe came from the insulation/sound dampening material from the firewall area of the truck. All of this damage may also cause not only a louder cab, but may decrease the value of the truck when I trade/sell the truck. I will contact my attorney/lobbyist that I retain for business reasons, he I'm sure will look into any possible lemon law claim that may help in any reimbursement claim I may have. His firm works with the state legislature on a daily basis, and is a position to help consumers that may have had the same issue with Chevrolet/GMC pickup trucks. Again I want to reiterate that Sands Chevrolet and its service department employees did everything within their power to help fix the issue. I am very disappointed in Chevrolet, something that a small piece of molded plastic or even some type of tape would have prevented this situation completely. I have 2 other Chevrolet trucks and 1 GMC pickup used in my business's that I will inspect to see if the may have the same issue. Respectfully, David Buckmaster More

Scheduled Service They are very professional and have always done excellent service. They always greet me with a smile and help me with anything that I need. They are very professional and have always done excellent service. They always greet me with a smile and help me with anything that I need. More

2015 Duramax Allison service concerns. When I arrived, I couldn't remember that it was Jean that I'd spoken with via phone to arrange the appointment. So, Victor assisted me and introduced When I arrived, I couldn't remember that it was Jean that I'd spoken with via phone to arrange the appointment. So, Victor assisted me and introduced me to Jean, who was most courteous and helpful. She recorded the details of my service needs. (Lube, oil, filter, fuel filter, rear differential fluid change) About 1 hour into the service visit, Jean advised that the quoted price for the rear differential fluid change would have to increase, as apparently the size of the differential was greater than they initially thought, and more fluid than expected was required. As I didn't see this matter being my fault, Jean agreed to honor the initially stated price. I was suspicious how a GM service department who had the vehicle serial number wouldn't know the differential fluid capacity, and why an 'up charge' of about $30 could result. It actually felt like I was being asked to pay for something that wasn't required. I'd like an explanation on this. An hour or so later, Jean announced the service was complete, and that the vehicle had been hand washed. I was impressed to learn of the wash and the complimentary wheel alignment check. Thanks for that. Again, Jean was most professional and helpful. So, I paid the cashier and went to drive away. As soon as I sat in the vehicle, I immediately noticed the oil monitor was at 15%, and that the fuel filter life was at 50%, and that a large boot stain was on the paint below the driver door, and some mud remained on the driver running board. Why would this be? So, I drove back to the service area. Jean arranged to have the truck re-washed. That was nice. She had a technician come from the shop to reset the oil monitor, and she explained that the fuel filter isn't eligible for replacement at 50%. I questioned this and Jean contacted warranty folks on the phone and they verified the same. In Canada where the vehicle was purchased, I was told to always replace the fuel filter at 50% and that the cost was covered under my extended maintenance plan (bought at the time of vehicle service) anywhere in North America. But, apparently not at Sands. So, as I'm returning to Canada in a couple of weeks, and by then the fuel filter monitor will be down at 40% (quite low) and I'll have the filter changed by my dealer there. All of these 'surprises' in my experience at Sands left me feeling curious about the overall level of care that my vehicle had received. So, I asked to have the hood opened to make sure the oil filler cap and DEF caps were in place following the service. The oil cap was fine, but I noticed signs of DEF spillage across the engine compartment. Again, a tech was brought out to clean the spill evidence. He even crawled under the vehicle to ensure differential plug was tightened and any fluid spillage was properly cleaned up. So, my bottom line is Jean was most helpful during the entire process, but I clearly had the impression that others in the shop were less than fully careful to ensure the job was done in a thorough manner. Consider the oil life monitor, boot marks, DEF spillage evidence.... Service is all about the customer experience and completing the task in a timely, efficient, and technically professional manner. I guess my recent visit to Sands left me questioning this to a degree. Thanks for the opportunity to respond, and I thank Jean for here professional approach in managing my concerns. vern.alvis@gmail.com (403) 376-0394 More

Oil chnge great price. The vehicle got a wash too. It was completed in two hours while I waited. I like the idea of the coffee and donuts too great price. The vehicle got a wash too. It was completed in two hours while I waited. I like the idea of the coffee and donuts too More

Great experience We have bought many cars from Sands. Everyone is great, awesome customer service! We have never had an issue everyone is on top of things! Really plea We have bought many cars from Sands. Everyone is great, awesome customer service! We have never had an issue everyone is on top of things! Really pleased More

Great customer service I came in and bought my truck great customer service, good sales man, no run around, I bought what I want. Smooth and quick experience. They took care I came in and bought my truck great customer service, good sales man, no run around, I bought what I want. Smooth and quick experience. They took care of me. More

Service & issues Although resolution to the recent issues of the Chevy Malibu were not resolved, other maintenance was completed. I was able to schedule an appointment Although resolution to the recent issues of the Chevy Malibu were not resolved, other maintenance was completed. I was able to schedule an appointment in a timely fashion. More