Sands Chevrolet - Surprise

Excellent Customer Service by Mr. Michael Carver The customer service and expertise demonstrated by Mr. Michael Carver was amazing. I came in with a budget and set price for monthly payments.....He w The customer service and expertise demonstrated by Mr. Michael Carver was amazing. I came in with a budget and set price for monthly payments.....He was able to meet my expectations plus he did everything possible to include other incentives. I have been to this dealership many times over the past 2 years and he has been the only one able to mediate above my expectations, I would and am going to recommend him to everyone I know!! More

Mike Carver is the BEST EVER If you are looking to purchase a new car from this dealership work with Mike Carver. He is very patient and will never give up on you. He's a very fri If you are looking to purchase a new car from this dealership work with Mike Carver. He is very patient and will never give up on you. He's a very friendly and knowledgeable guy. More

JUMP START ON SATURDAY MY WIFE AND I WENT TO NHRA DRAG RACES IN PHOENIX. UPON MY RETURN I HAD TO HAVE AAA JUMP START MY VEHICLE. MY VEHICLE IS ONLY 1 1/2 HALF OL ON SATURDAY MY WIFE AND I WENT TO NHRA DRAG RACES IN PHOENIX. UPON MY RETURN I HAD TO HAVE AAA JUMP START MY VEHICLE. MY VEHICLE IS ONLY 1 1/2 HALF OLD. THE SERVICEMAN WANTED ME TO BUY ONE OF THEIR BATTIERIES BUT I DID NOT. I DROVE MY CARD TO SANDS CHEVROLET AND SPOKE TO SERVICE ADVISOR HENRY SMITH AND HE TOOK ME RIGHT IN. THEY CHECKED OUT THE STARTING SYSTEM AND BATTERY. THEY REPLACED THE BATTERY WHICH WAS UNDER WARRANTY WHICH SAVED ME OVER $200,00. IF I WOULD HAVE TO BUY ONE FROM AAA. AGAIN A JOB WELL DONE SANDS CHEVROLET AGAIN THANKS TO MR. SMITH TO TAKE ARE VEHICLE IN RIGHT AWAY More

Extremely good service. We purchased a used 2015 Chevy Tahoe from Sands in late 2016. The latch on the tailgate failed. Ken Ashby and his crew tracked down the problem and We purchased a used 2015 Chevy Tahoe from Sands in late 2016. The latch on the tailgate failed. Ken Ashby and his crew tracked down the problem and corrected it with no problem Very much appreciate his great attitude and professionalism. Thanks! More

Beyond my expectations Normally I visit car dealers with many unanswered questions and frustrated from lack of service. When I went to Sands I was blown away from the level Normally I visit car dealers with many unanswered questions and frustrated from lack of service. When I went to Sands I was blown away from the level of customer service I was given. Beyond Tony Evasco taking the time to help me find the best suited vehicle, he went over every single aspect of it. I thanked him, in the brief time I had a test drive he went over any questions I could of had. After it was over, he asked if I wanted to know anything else and I can honestly say for the first time in my life I had none as he covered everything thoroughly. It takes a lot to impress me these days, it goes without question that I will be giving Sands Chevrolet in Surprise my business for years to come. Thank you all again, from Tony to the financial department I was blown away with their attention to detail and customer service. More

Terrific!!!! These people have YOU in mind when you are working with them!! They meet your needs in record timing!! They are focused on meeting your needs with t These people have YOU in mind when you are working with them!! They meet your needs in record timing!! They are focused on meeting your needs with the best product for you. They are TERRIFIC!!! More

service department Victor is always a pleasure to deal with! I went in for an oil change and vehicle was serviced promptly!I would highly recommend Victor and Sands as a Victor is always a pleasure to deal with! I went in for an oil change and vehicle was serviced promptly!I would highly recommend Victor and Sands as a dealership of choice. More

Jean does a good job and is customer oriented. Detail was clean. My wife likes dealing with Jean. We have always been satisfied with quality of service and price. I don't like being hassled by phon Detail was clean. My wife likes dealing with Jean. We have always been satisfied with quality of service and price. I don't like being hassled by phone solicitation to trade in our current car for a newer model. We will come in when we are ready. Thanks More

Car in worse shape coming out than going in! I had a horrible experience! I have NEVER been so disappointed in a dealer's service as I was with this latest visit. There were three areas of damage I had a horrible experience! I have NEVER been so disappointed in a dealer's service as I was with this latest visit. There were three areas of damage to my car when it was brought out but only the broken driver seat control was repaired but I had to point it out to Karo but anyone who drove the car before I picked it up could have seen the damage since it was just hanging off. My dash lights were fine when I brought the car in but not when I picked it up My radio buttons were all lighting when I brought the car in but again, not when I picked up the car. I was told that just was the way it was and the dealer was not going to repair the dash lights or the radio lights. After having all my service done with Sands, to be told basically "too bad" is a disgrace. Now that affects my trade in value. This is my year to buy a new car but I can guarantee it will not be from a Sands dealer! More

First Time at Sands Very nice dealership and waiting area! Service was completed in less then an hour and I was very surprised at the quirk turn around. It was just a so Very nice dealership and waiting area! Service was completed in less then an hour and I was very surprised at the quirk turn around. It was just a software update, but it was done in less then a hour. More