Sands Chevrolet - Surprise

A/C System replaced. I'm giving my experience at Sands Chevy service dept. a 5 star rating due to the hassle free, smooth, and probably most important in customer service I'm giving my experience at Sands Chevy service dept. a 5 star rating due to the hassle free, smooth, and probably most important in customer service these days, 'friendly & caring' process from start to finish. I brought my Tahoe in for a regular oil change service and 'estimate' on replacing my complete a/c system due to recent failure of the compressor. I was skeptical at first, this being a 'dealership' and all the negative experiences you hear about these days. Jean Jajou was the service rep that helped me and I have to say, this lady is one of the best service advisors I've ever worked with. She reminded me of the regularly scheduled maintenance that my vehicle was due for and the fact that living in Arizona makes it more critical to have it done on time etc. Making perfect sense, she gave me options to choose from. She said she'd also have the technicians check the a/c system and give an estimate on repairs or replacement if needed. Needing my car for at least a day, maybe longer, she provided a loaner car for the time and that process was equally as hassle free and smooth, thank you to 'Heather' helping with that! Jean called me later in the day to give me the diagnosis on the a/c system, and as expected, it needed to be replaced. She gave me a VERY competitive estimate as I had two other estimates from local repair shops. Sands was not the cheapest, or the most expensive, but they were hands down, the BEST 'value' for the money. The part they used were the best quality, best warrantied, and being a Chevy repair facility, I'm sure the technicians were the best choice to do the work. So, overall, I feel I received the 'best' value for the money I spent! More

Not happy with service Was told by my advisor the service would take about an hpur. I decided to wait. Made an appointment and almost 3 hours,later I get my vehicle. If they Was told by my advisor the service would take about an hpur. I decided to wait. Made an appointment and almost 3 hours,later I get my vehicle. If they would have done the alignment right the first time I would not have had to make another appointment. I purchased my last two vehicles there. I don't know if I'm going to have service fone here again. More

Favorite Dealership! Hands down, favorite dealership! Strayed away to Dodge in 2012, but quickly and specifically came back to Sands Chevy off of the 303. The customer ser Hands down, favorite dealership! Strayed away to Dodge in 2012, but quickly and specifically came back to Sands Chevy off of the 303. The customer service, staff, and care that this dealership has doent compare to other places :) This time around I'd like to give a big thanks to David (sales), Juan, and Bryan in service! It's always nice to see Matt and Oscar as well - thank you both for always being a big help as well! More

Excellent buying experience! Doug Moore, salesman, did a wonderful job making the buying experience so smooth. Most of the deal was completed over the phone. Upon arrival at the Doug Moore, salesman, did a wonderful job making the buying experience so smooth. Most of the deal was completed over the phone. Upon arrival at the dealership, there were no surprises. A great person to work with along with Juan in financing. More

Ken is the man! Again, Sands Surprise service is the only reason to go to this dealer. Service advisor Ken is the man who bends over backwards to make sure his custom Again, Sands Surprise service is the only reason to go to this dealer. Service advisor Ken is the man who bends over backwards to make sure his customer gets taken care of. If not for my steering wheel being off center after fixing a failed alignment competed by an alignment shop I would say this was a great experience. Now, if I actually were to mention to Ken, I'm more than positive that Ken would ensure it gets done. Thank you Ken for your efforts, you are the only reason Sands Surprsie is worth visiting. More

Great service Jean made my trip to Sands friendly and fast. She went over everything that the service center was going to work on in detail. I was called when my c Jean made my trip to Sands friendly and fast. She went over everything that the service center was going to work on in detail. I was called when my car was ready and Jean went over everything again and answered all of my questions. The service center did a great job because my car is running perfectly now. Thanks More

Great Service Sands did a transmission fluid exchange, nitrogen tire service and wash on my vehicle all in just 65 minutes from when I hit the service drive. So al Sands did a transmission fluid exchange, nitrogen tire service and wash on my vehicle all in just 65 minutes from when I hit the service drive. So all of that work was done in under 1 hour! The cost for the work was very good and all of the staff very friendly. More

Victor Morales is great I would not take my Colorado to anyone else but Victor at Sands in Surprise.He has always taken great care of my trucks. Brian B. I would not take my Colorado to anyone else but Victor at Sands in Surprise.He has always taken great care of my trucks. Brian B. More

Easiest car purchase I've ever made! Andrew's professionalism and courtesy made purchasing our Malibu such a pain free experience for me and my wife. I would definitely recommend Andrew a Andrew's professionalism and courtesy made purchasing our Malibu such a pain free experience for me and my wife. I would definitely recommend Andrew and Sands Chevrolet to all my friends and family. More

Long wait Appointment at 315 quoted to be out in one hour, left at 445. I had to ask if my vehicle was done since it was sitting in the parking area for 25 minu Appointment at 315 quoted to be out in one hour, left at 445. I had to ask if my vehicle was done since it was sitting in the parking area for 25 minutes before anyone cashed me out. More