Sands Chevrolet - Surprise

No follow up with warranty So this last visit was the the last of 3 attempts to get back windshield defroster wire connected. The first visit provider told me he would call me a So this last visit was the the last of 3 attempts to get back windshield defroster wire connected. The first visit provider told me he would call me after he find out if it's under warranty or not. I waited about a week until I called him back. He said at that point he still hadn't checked and he will check and call me back. I waited another week and called him again and he still hadn't checked. After that last communication he did finally check and did get back with me about a week later. I took my car in to have this done to it only to find out that they didn't have the right part. It took them from 8 AM until 4 PM to do an oil change and find out they didn't have the right part. Finally I have taking it in to get the right part and it does seem to work but it has been a long enduring process and I really don't recommend the fellow who has helped me. More

Fast and easy with price match Other than the website service scheduler not working my experience was awesome. Jean was able to get me in anyways. Made suggestions for what needed t Other than the website service scheduler not working my experience was awesome. Jean was able to get me in anyways. Made suggestions for what needed to be done at my current mileage and gave me price match so I didn't have to go elsewhere. More

Good service I had some issues from previous visits but the last one for servicing our Cruze was good. It did take longer than normal but the dealership did honor I had some issues from previous visits but the last one for servicing our Cruze was good. It did take longer than normal but the dealership did honor all requests. More

Execellent Service Ken went above and beyond with the service with my tires he was excellent and provide great service he figured away for me pay for service I was not p Ken went above and beyond with the service with my tires he was excellent and provide great service he figured away for me pay for service I was not prepared to pay for. More

Way above and beyond Eric Steffes was truly amazing to work with. He was genuine and honest and worked with us to get us a great deal on a used car that was perfect for o Eric Steffes was truly amazing to work with. He was genuine and honest and worked with us to get us a great deal on a used car that was perfect for our needs. I wasn't able to get to the dealership, so he did all of this over the phone with me, including financing, and then BROUGHT THE CAR AND PAPERWORK out to my home so I could complete the deal. The level of service he provided was way above and beyond what I would expect from a car buying experience. I would definitely use him again and recommend Eric and Sands to anyone looking to purchase a car. More

Easy and Smooth I had an idea of what I wanted to get when I came in. David helped me figure out which car was best for me and within my price range. I had an idea of what I wanted to get when I came in. David helped me figure out which car was best for me and within my price range. More

Quality care I showed up for what I thought was an appointment but the service tech could not find it in the system. He still took my info and serviced my truck. I showed up for what I thought was an appointment but the service tech could not find it in the system. He still took my info and serviced my truck. The entire process was handled professionally. More

SERVICE MY NEW TRUCK THEY DID A VERY GOOD JOB FROM START TO FINISH GREATLEY APPREACIATED IT WAS NICE TO RECEIVE SUCH GOOD SERVICE WHEN YOU RECEIVE GOOF SERVICE IMAKES Y THEY DID A VERY GOOD JOB FROM START TO FINISH GREATLEY APPREACIATED IT WAS NICE TO RECEIVE SUCH GOOD SERVICE WHEN YOU RECEIVE GOOF SERVICE IMAKES YOU WANT TO COME BACK More

Car purchasing at its finest My salesman knows me so well and so does the finance department and my service advisor. As long as Mike Wimberly aka Wimbo works there I will always o My salesman knows me so well and so does the finance department and my service advisor. As long as Mike Wimberly aka Wimbo works there I will always only purchase from this dealership. I have been buying from Wimbo for at least 10+ years. Everyone at Sands treats me with a smile and is outgoing and friendly. Keep it up Sands Surprise... More

Henry in Service is always very helpful. Henry Smith is the employee I ask for to assist me because I know he cares and works really hard calling warranty company to ensure they will cover th Henry Smith is the employee I ask for to assist me because I know he cares and works really hard calling warranty company to ensure they will cover the cost of repairs. More