Back

Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews
Contact Dealership

1820 Santa Monica Boulevard

Santa Monica, CA

90404

Directions

By Type

Showing 909 reviews

July 15, 2021

It started well with the recalls being done. I parked my car back at one of my homes. I don’t drive it then 2 weeks later when I go for a drive the engine light is on. I return to the dealership, they charg More

by Horrible service
Recommend Dealer
No
Employees Worked With
Jul 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for this feedback. We're sorry to hear about your recall experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 14, 2021

It's small so you always feel like you're getting personal service. But it would be nice if when you brought your car in for servicing that they could courtesy wash the car for you. But everything ha More

by JF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

July 13, 2021

Dear Roshan he was really very professional, helpful, so calm and relax👌. Especially he answered our questions without being pushy and annoying. One of the smoothest deal i ever had👍. Don’t More

by nedatglam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Roshan
Jul 13, 2021 -

Santa Monica Maserati Alfa Romeo responded

Here at Santa Monica Maserati Alfa Romeo FIAT, customer satisfaction is our #1 priority. Michael and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

July 12, 2021

Fast and reliable service. The turnaround time for our cars to get done are amazing! Pedro was of such great help and very knowledgeable. We will definitely come back! More

by LIZ25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you, Liz. Quality customer service is always our number one priority, and we're happy to hear that Pedro met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

July 11, 2021

My overall service experience at this dealership was good. Staff are friendly. I understand the real estate is the issue but it would provide a better customer experience if it has a bigger waiting area More

by Sho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 11, 2021

I got good service and I appreciate that even though my car was in the shop for two months.when I pointed out that my door handle was missing I got a prompt “We can fix it”. I felt I was being heard. More

by MONALISA.LIND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 10, 2021

Pedro was very kind and helpful. He provided the best service. I am very thankful! I would come back here again. Highly reccomend his service! More

by SARAH0221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Sarah, for taking the time to share your thoughts on working with our team. We're glad to hear Pedro delivered such a great experience!

July 09, 2021

Service was convenient, quick and fair priced. They were able to take me in as a walk in, which is great for my schedule. Very appreciated. More

by PIERRE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Pierre, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

July 08, 2021

Booked my appointment online easily! They got me in the same day and had my car finished in just a few hours! Even gave me a much needed car wash More

by jenn Nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Jenn, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

July 08, 2021

Excellent service, very professional and pleasant. All issues with my car were addressed. Will come back again in the future for sure. Thank you very much! More

by Bogdan Kaczorek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business and our team looks forward to serving you again soon!

...
69
...