Sapaugh GM Country

not truthful Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or thre Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or three emails a quote was send which we verbally accepted and within an hour sent a wire transfer to Sapaugh account for the QUOTED amount which they received. spoke to them by phone while making the transfer to be sure EVERYTHING was ok. emailed the conformation from the bank to Sapaugh and booked a one way airplane ticket for the next day to get the truck. some 6 hours later received a call saying they didn't have the truck and was already sold. YEA RIGHT sold to someone else for more money! Now it gets better. Joe Clemens and I talk that evening, where he AGREES to make this right and find me a similar truck at the same deal. today I am told it's $5,000.00 more for same equipped unit!!! OH BTW they still have the wire transfer going on a week of almost $60,000.00 and I am out the $425 plane ticket. it's pretty simple to do the right thing on this deal! they chose not to!! More

Brought my vehicle in for oil change and light coming on The "service tire monitor system" light came on in my Acadia. It was not showing my left rear tire pressure, thought they could reset the sensor but t The "service tire monitor system" light came on in my Acadia. It was not showing my left rear tire pressure, thought they could reset the sensor but took it in to find out needed a new sensor part. They fixed it as it was under warranty. Took it in a month and a half later for oil change and because same light came back on (just a week after being replaced) and I was told that my warranty was up and had to pay $150+ tax for new sensor. I said the sensor they put in must be bad because it was saying again that it was rear tire on driver side. I got some long story about how it was a different sensor this time and I had to pay for it. Whatever. I paid for it and it was $162 that I was not expecting to have to pay out. This is the 2nd vehicle I have bought from here and I really like the Acadia's but on the fence about going back because I seem to always have an issue with the warranty somewhere no matter if I buy extended or not. However, everyone here is really nice, I do really like Sapaugh but have a few times felt a little taken advantage of. May shop around in a year or two when it is time for another upgrade. More

Excellent service I have complete confidence in the professional staff with the care of my car. All employees treat me as a member of their family; the atmosphere is ve I have complete confidence in the professional staff with the care of my car. All employees treat me as a member of their family; the atmosphere is very welcoming. This is why I continue to buy my cars at Sapaugh. I am confident I will receive excellent service. More

In and Out with a Perfect Deal! First off, this was my first time ever visiting a dealership and so I didn't know what to expect, but I charged right in and met with Mike Indelicato First off, this was my first time ever visiting a dealership and so I didn't know what to expect, but I charged right in and met with Mike Indelicato in their internet sales department after setting up a meeting over their quick and easy website and I was greeted with one of the best salesmen to date! He had my car I wanted ready and took me through all the steps as easy and painless as possible and got me ready to go and off the lot same day, making sure I was all set and that everything was accommodated all the while being very friendly and very professional. They set me up with a fantastic deal and even went and made it even better before it was all over by lowering the price and working perfectly with my budget! I have to admit, the guy really blew me away! All-in-all, the experience was rich and the dealership was fantastic and now I'm driving with my new car and I absolutely love it! More

Sapaugh made good on a bad clutch I wrote a bad review on 4/2/2017 about a problem I had with a bad clutch. As you can imagine I was very disgruntled with there service after I had t I wrote a bad review on 4/2/2017 about a problem I had with a bad clutch. As you can imagine I was very disgruntled with there service after I had the clutch replaced. Upon reading my bad review Mr. Joe Clemens, the general manger of service contacted me and asked me if I could come in and talk with him about my review. After our talk he felt bad about having a disgruntled customer, we came to a resolution that was beneficial to both of us. I am happy to say I will continue doing business with Sapaugh Motors. More

Fantastic experience! This is our 4th vehicle purchase from this dealership. We drive 3+ hours to get there, but the drive is worth the treatment that is given to their cu This is our 4th vehicle purchase from this dealership. We drive 3+ hours to get there, but the drive is worth the treatment that is given to their customers. The staff, the excellent trade in value and purchase price of the new vehicle by far out way the long drive. Steve Ermer has been our sales representative from day one. He has also helped my dad get a great truck. Looking forward to what they have in store for us in 3 years when we are ready to trade this new truck in. Thanks Steve and Sapaugh Chevy More

Online purchase This was a an excellent online purchase, minimal hassle. They made everything very easy for me. Only thing I would recommend is to teach their deliver This was a an excellent online purchase, minimal hassle. They made everything very easy for me. Only thing I would recommend is to teach their delivery guy how to use the maps app on his phone so hes not quite so lost. More

Great experience! I recently traded with Sapaugh Chevrolet in Herculaneum, MO and couldn't have been happier. They work as a well-oiled machine. My salesman was Mike In I recently traded with Sapaugh Chevrolet in Herculaneum, MO and couldn't have been happier. They work as a well-oiled machine. My salesman was Mike Indelicato who works in the internet sales dept. and he was awesome to work with. Mike and everyone was friendly and made you feel welcome. I never felt like I was being taken advantage of and felt like I got a square deal. They have a large inventory of both new and used. Oh, and loving my 2014 Ram Laramie I drove off in! Give Sapaugh a chance, I think you'll be satisfied! John Anglin More

Mike Indelicato listened to me! When I decided to trade in my 2002 Chevy Impala, it was not easy. While we always had "family" cars, my Impala was the first car that I picked for me When I decided to trade in my 2002 Chevy Impala, it was not easy. While we always had "family" cars, my Impala was the first car that I picked for me. After looking at several vehicles, none felt right. I absolutely did not want white nor black. Mike listened to what I specifically wanted and within a few days found my new car. It fits me perfectly and I couldn't be happier. I'm now the proud owner of "little blue ". When I couldn't get my garage door opener to work, Mike was here within an hour and connected my car. His attention to detail was superb and I look forward to dealing with him and Sapaugh in the future. More

Purchasing a new vehicle I received a very positive attitude from all personal involved at this location. Each individual was also courteous and knowledgeable regarding their I received a very positive attitude from all personal involved at this location. Each individual was also courteous and knowledgeable regarding their particular position. Especially my main sales person Mike Indelicato who took the time to search for the exact vehicle of my choice of make, model and color. He also arrange the delivery of my vehicle to meet my particular needs on a certain time schedule and day. His professional attitude was second to none. A very Happy and satisfied Sapaugh Customer !! More