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Sapaugh GM Country

Herculaneum, MO

4.8
2,314 Reviews
We are a family-owned business fulfilling our customers automotive needs since 1984. Services include sales, service, parts and body shop! We have new Chevy, GMC, Buick and Cadillac and with over 200 preowned cars we have something for everyone! Everyone leaves happy!
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1435 McNutt Street

Herculaneum, MO

63048

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Showing 2,314 reviews

December 03, 2016

Great service I had a wonderful experience. Experienced some difficulties with an unexpected recall but they provided me with a car to drive until it cleared up. Af More

by stuhls1s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ermer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2016 -

Sapaugh GM Country responded

Congratulations on your new purchase! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best regards, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

December 02, 2016

The way it should be From the moment that we stepped on the lot we were offered any assistance or guidance we needed. Upon speaking with Steve Ermer we quickly felt a posi More

by Tina K.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ermer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2016 -

Sapaugh GM Country responded

Tina, On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Steve is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new purchase! We appreciate your recommendation as well. If you have any questions or concerns, please do not hesitate to come see us. Respectfully, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

October 27, 2016

Very Smooth Process We had a very positive experience with this dealership and the salesman Steve Ermer. We had stopped in dealership and told Steve what we were looking More

by Sharon A McCartney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ermer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McCarthy
Oct 28, 2016 -

Sapaugh GM Country responded

Sharon, thanks for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for including standard-setting customer service from Steve and John. We appreciate you for your recommendation as well. Thank you for choosing us for your automotive needs and we look forward to meeting all your future auto needs the next time you need us. Thanks again. Warm regards, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

September 21, 2016

Friendly service Steve took the time to listen to our needs and only show vehicles that fit, not trying to push higher priced items or vehicles they wanted to sell. More

by Themann75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ermer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2016 -

Sapaugh GM Country responded

Hi, and thank you for this great review! We're excited to hear that Steve took care of you! He is a great asset, and we appreciate all he does. Thank you again, and be sure to like our page to catch all the latest specials! Be well, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

September 17, 2016

Personalized Service Steve makes the car buying process a very positive experience. If you give him a breakdown of what you need he will work hard to find you a car that More

by Dan Murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ermer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2016 -

Sapaugh GM Country responded

Thank you for your review, Dan. We're glad to have Steve on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Be well, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

September 16, 2016

Can't do math After seeing their sign at the dealership that they would buy your car direct, I took my 2013 Chevy Traverse LTZ and came to an agreement on price to More

by M. Boennighausen Housley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Birks
September 11, 2016

Excellent sales staff. Since 2002 we have purchased 9 vehicles ( 2 new, 7 preowned ) from Sapaugh, 8 from Steve Ermer. Very satisfied with the dealership and staff, parti More

by tony andis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ermer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2016 -

Sapaugh GM Country responded

Tony, thank you for this feedback and for continually choosing us for your car buying needs! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If you need anything else in the future, please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

September 06, 2016

every one was quite nice and polite and did what they could to get to the price and monthly payments that i wanted and they had an extensive colecion of cars to get me there. More

by elmerfudd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember
Sep 07, 2016 -

Sapaugh GM Country responded

Thank you for your wonderful feedback. At Sapaugh Motors, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Take care, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

September 03, 2016

Bought car of my dreams online Just bought the car of my dreams a 2010 Chevy Corvette and couldn't be happier. At first I was leary about purchasing a car online and kept waiting fo More

by Buddy Plunk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Indelicato
Sep 04, 2016 -

Sapaugh GM Country responded

Buddy, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and we always strive to meet the needs of our customers no matter the situation. Please visit our page; we offer exclusive specials for our likers and followers. Best, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

August 30, 2016

Sapaugh This is the second time I have bought a car from them. They are friendly, with good dependable cars and honest sales people. Both of my experiences More

by DiAnn
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 01, 2016 -

Sapaugh GM Country responded

We appreciate all of your kind words and thank you for returning to our dealership. Our team works hard to keep our customers coming back to Sapaugh Motors and it’s great to hear of your continued business. Please let us know how we may be able to help next! All the best, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

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