Sarant Cadillac - Service Center

PERFECT SERVICE BEST PLACE FOR SERVICE !!!! JOE M SERVICE ADVISOR I TRUST WITH MT LIFE GOT MY VECHICLE IN WHEN PROMISED AND DELIVERED TO MY OFFICE WHEN PROMISED THEY BEST PLACE FOR SERVICE !!!! JOE M SERVICE ADVISOR I TRUST WITH MT LIFE GOT MY VECHICLE IN WHEN PROMISED AND DELIVERED TO MY OFFICE WHEN PROMISED THEY ARE THE BEST DEALER AROUND WOULD NOT GO TO ANY OTHER CADDY DEALER SARANT IS PERFECT ALWAYS GOES ABOVE AND BEYOND TO TAKE CARE OF CUSTOMER NEEDS THANK YOU. YOU HAVE A CUSTOMER FOR LIFE More

Pretty disappointed with the service. I took in my truck to fix a sensor problem that I diagnosed myself with my code reader. I was told that I’d hear back from them later in the day. I didn’t hear back u to fix a sensor problem that I diagnosed myself with my code reader. I was told that I’d hear back from them later in the day. I didn’t hear back until 6 days later and that’s after me calling the dealership several times to ask what’s going on. Another complaint is that they don’t offer loaners cars. I asked for a loaner car and was told they don’t have one for me. I’m out of a car for 6 days and no loaner? Every other dealership I’ve gone to has given me a loaner car for even small jobs such as recall work. When i went to pick up my truck i noticed a sign at the service desk that they do provide loaner cars. But for some reason I was not allowed one? Another gripe I have is that everything is a diagnostic charge of $175. I told the service advisor that a bolt broke on the rear hatch. He said that they have to charge a diagnostic fee of $175 to look at it. But I already told you what the problem was! What is there to diagnose? Other dealerships (BMW, Mercedes) give a look at the entire car and give you a complementary report of what needs to be fixed on the car. This dealership wants to charge you. I understand that mechanics are very busy and don’t have the time to address every problem you may have. But while the car is on the lift for a repair I’m sure the mechanic can quickly look at something that you have a problem with on the car. I will be going elsewhere for service. More

Service was performed in timely manner. Brought my car in for an inspection and it was completed in a timely manner. I dropped it off in the morning and picked it up in the afternoon. Brought my car in for an inspection and it was completed in a timely manner. I dropped it off in the morning and picked it up in the afternoon. More

Excellent service as well as timely. They were very courteous and polite. I would highly recommend them to any Cadillac owner. A very satisfied customer. courteous and polite. I would highly recommend them to any Cadillac owner. A very satisfied customer. More

GREAT SERVICE Always prompt courteous service.. Able to make an appointment right away. Addressed all issues. Whether it is routine maintenance or for warranty issu Always prompt courteous service.. Able to make an appointment right away. Addressed all issues. Whether it is routine maintenance or for warranty issues, work is always performed correctly. Thanks guys. More

Sarant Cadillac sales & service departments made my visits extremely easy from start to finish. From Joe at sales to the service department’s friendly and efficient receptionist- Linda got the job done visits extremely easy from start to finish. From Joe at sales to the service department’s friendly and efficient receptionist- Linda got the job done in record speed; Abe was efficient as well and both were very helpful when I returned to pick up my sparkling clean Cadillac. Great staff made the difference at Sarant Cadillac! More

1st Service Fast and easy to schedule and the service time was also very fast. Service rep was courteous and friendly and explained future service maintenance opt Fast and easy to schedule and the service time was also very fast. Service rep was courteous and friendly and explained future service maintenance options. More

Always good Joe continues to treat me like "royalty". Antonio greets me everytime I am there for service. I hope to see Cadillac continue to make quality automobiles second to none. Antonio greets me everytime I am there for service. I hope to see Cadillac continue to make quality automobiles second to none. More

Always a great experience The service dept. is outstanding. They are fast,courteous and very pleasant. Always a pleasant experience. i will contu=inue to recommend them to othe The service dept. is outstanding. They are fast,courteous and very pleasant. Always a pleasant experience. i will contu=inue to recommend them to others. More

Too long of a wait. Not notified of cost 3 hours for an oil change and inspection is wat too long. Never notified the car was complete, had to ask. Never notified of the cost. We thought thes 3 hours for an oil change and inspection is wat too long. Never notified the car was complete, had to ask. Never notified of the cost. We thought these were still covered under our plan , but were not. Someone should have come out and say how much everything would be. Very disappointed Bob Garvey More