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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,537 Reviews

1,537 Reviews of Sarant Cadillac - Service Center

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July 18, 2019

Repair Again this is why they are a great dealership after working on my car trying to find the problem it turns out it wasn’t my car it was my cellphone bro More

by Louie23073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2019 -

Sarant Cadillac responded

Thanks for the 5 star review! We are happy to hear Joe was able to help pinpoint the root of your problem. Please let us know how we can help you again in the future!

July 11, 2019

Awesome Service When I arrived at Sarant service I was greeted with hello Mr Sarro. Maurice immediately got my car in for it,s routine service. Had a cup of coffee a More

by SARROJOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Jul 16, 2019 -

Sarant Cadillac responded

Thanks for the 5 star review! We strive to make every visit to our service department as quick and efficient as possible so we are glad Maurice and our team we able to do that for you. We hope to see you back next time your car needs a tune-up!

July 04, 2019

Fred Russo is a criminal I purchased a tire a wheel warranty from Fred at the time of my lease. He assured me it would cover cosmetic damage. GUESS WHAT , when I brought it More

by LOUTHOMAS
Recommend Dealer
No
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2019 -

Sarant Cadillac responded

Thank you for sharing your experience with us. We understand your frustration concerning the warranty based service that you received at our dealership. Customer satisfaction is our top priority and we would like to hear more about your visit. If you would, please call our Customer Relations Manager, Heidi McGough at 516-293-5000 at your convenience. Thank you again and we look forward to speaking with you.

June 29, 2019

Sarant service This has been one of the best dealerships that I’ve dealt with Joseph Mistretta does a great job with keeping me informed about my car I’ve been buyin More

by Louie23073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2019 -

Sarant Cadillac responded

Thank you for your review! We are glad that Joseph was able to provide such excellent service and we look forward to seeing you again soon!

June 28, 2019

Disappointed after 7years After warranty expired costly repairs ,with under 60,000 miles,wasn’t told about rusting until after 7 years loyal customer?,not really sure if vehicl More

by BKBLUE912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2019 -

Sarant Cadillac responded

Thank you for sharing your experience with us. Customer Satisfaction is our top priority and we never want you to leave our dealership unhappy. We would like to hear more about your visit so we can handle your situation internally. If you would, please call our Customer Relations Manager, Heidi McGough at 516-293-5000 at your convenience. Thank you again and we look forward to speaking with you.

June 25, 2019

Best service for the Best cars I showed up yesterday for a routine oil change and tire rotation on my 2018 Cadillac XT5. I did not have an appointment yet they took me right in. T More

by JSCS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira, Bill McCardle
Jun 26, 2019 -

Sarant Cadillac responded

Thank you for your review and feedback! We appreciate your loyalty and are proud that our sales team and service department continue to meet your standards. We look forward to seeing you again for your next service appointment.

June 18, 2019

The Best Cadillac dealer , PERIOD !!! I recently purchased a new CT6 from Sarant. I can only say great things regarding my purchase. I recently brought my car in for service. What makes Sa More

by reded427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill McCardle
Jun 20, 2019 -

Sarant Cadillac responded

Congratulations on your new CT6! We are so glad your experience was positive. Sarant Cadillac greatly values customer service and we are happy that Joe and Bill made your time at our dealership memorable. We hope to see you back at Sarant Cadillac!

June 16, 2019

Best Serice Anywhere! Joe Mistretta is the best Service Advisor at Sarant Cadillac, he always makes you feel a a valued customer. He greets you warmly and treats you with r More

by smanno818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2019 -

Sarant Cadillac responded

Thank you so much for the wonderful review! We appreciate your loyalty!

June 15, 2019

Professional employees equal Happy customers Told the service rep. (Joe Mistretta) the problem and he assured me the work would be completed in a short amount of time. I had time for a coffee and More

by GBPLJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2019 -

Sarant Cadillac responded

Thank you so much for the awesome feedback, we're so glad you had such a wonderful experience!

June 08, 2019

Great experience I was greeted promptly upon my arrival by a friendly member who took my information and put a floor covering in my car before he took the car in. Joe More

by ANDYHJN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Sarant Cadillac responded

Thank you for the review, Andy, it's great to know that Joe and the team were able to take care of you and service your vehicle. We all loved working with you, and we'd all be happy to see you back again!

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