Sarant Cadillac - Service Center

I HAD CHECK SERVICE TRANMISSION SOON I CALLED JOSEPH MISTRET JOSEPH MISTRETTA TOLD ME TO COME IN AND THAT IT WAS PROBABLY A SOFEWARE PROBLEM WHICH I DID I WAS ALSO DUE FOR AN OIL CHANGE WHICH HE DID ALSO. WHEN JOSEPH MISTRETTA TOLD ME TO COME IN AND THAT IT WAS PROBABLY A SOFEWARE PROBLEM WHICH I DID I WAS ALSO DUE FOR AN OIL CHANGE WHICH HE DID ALSO. WHEN I COME IN FOR SERVICE I AM ALWAYS TREATED LIKE FAMILY More

Not a pleasant experience Recently, I have receive a half dozen emails from Sarant asking about my experience. My experience at Sarant Cadillac was not a pleasant one. I brou Recently, I have receive a half dozen emails from Sarant asking about my experience. My experience at Sarant Cadillac was not a pleasant one. I brought a 1996 Fleetwood Brougham for service to have a Check Engine (lean fuel mixture) light diagnosed and it was hard to start. (Who better to fix an older Caddy than a dealer?) I was a first time customer. After two days, no one called, so I called and was told that they were still working on it. Two days later, I was told that there was a low fuel pressure problem, that it would need a new fuel pump. I was quoted parts and labor and agreed to the work. The parts would be delivered two days later, so the car would be ready in 2 or 3 days. A day or two after it was supposed to be ready, I dropped by and was told that there was still a fuel pressure issue after the pump installation…that they were still looking into it. The next day (Friday) no one called. I left a message for Joe Mistretta and requested that he call me with the latest status, "good, bad or indifferent", by the end of his day. No one called. On Monday morning, I contacted Sarant and was later told that the car was ready, and that they had installed a new fuel pressure regulator to get it to run properly. I picked the car up that afternoon and received a bill for an amount higher than I agreed to. No one advised that I'd have to pay for the fuel pressure regular. I did not authorize that repair but wanted the car back (it had already been two weeks), running properly, so I paid the full amount. A low fuel pressure problem should not be rocket science for GM Certified technicians to diagnose. There's only a few things in between the fuel tank and the fuel injectors. I believe that my car was "back-burnered", that Sarant did not devote timely attention to my car. Plus, no one called me with any status unless I called first. Nor was I told that I'd have to pay for a new fuel pressure regulator. (Since the new fuel pressure regulator apparently did the trick, I'm guessing the car needed that part, rather than the much more expensive fuel pump installation…but I had to pay for both.) Ron Enners More

Service / Maintenance My overall experience at Sarant Caillac from beginning to end is always thorough and complete with honest, knowledgeably, friendly, accommodating an My overall experience at Sarant Caillac from beginning to end is always thorough and complete with honest, knowledgeably, friendly, accommodating and professional people in every department. More

Flat Tire I had a flat tire that happened literally overnight. Because my tires are filled with Nitrogen instead of air, I need to get the repair done at the pr I had a flat tire that happened literally overnight. Because my tires are filled with Nitrogen instead of air, I need to get the repair done at the proper service center. Maurice fast tracked my Escalade and had me out in under 45 minutes. I made it to work on time without any delay. Thank you Maurice!!! More

Needed our two Cadillac's serviced. The service department was very good and being I needed to bring two cars in for service they drove me home to get my other Cadillac. The service department was very good and being I needed to bring two cars in for service they drove me home to get my other Cadillac. More

Great Service On time for appointment, quickly finished professional service. Everyone treated and greeted well. The only thing is when I had my Range Rover servic On time for appointment, quickly finished professional service. Everyone treated and greeted well. The only thing is when I had my Range Rover serviced they always completed with a sparkling car wash. More

Top notch service Well, first of all, since I was a kid, I would pass this dealership and now I know why it still exists! EXCELLENT people and EXCELLENT service!! I Well, first of all, since I was a kid, I would pass this dealership and now I know why it still exists! EXCELLENT people and EXCELLENT service!! I finally own a Caddy from Sarant and go beyond the big gates for an EXCELLENT car dealership experience! Keep it up! More

Awesome They have a Great staff of Specialists, Joseph Mistretta is one of the best and I’ve always appreciate everything he does. He always make sure the wor They have a Great staff of Specialists, Joseph Mistretta is one of the best and I’ve always appreciate everything he does. He always make sure the work is done correctly More