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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,537 Reviews

1,537 Reviews of Sarant Cadillac - Service Center

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October 17, 2018

Back again... same problem. Brought my car in again for the same issue. Hoping that it’s fixed once and for all? Rolled in at 7:30am, without an appt, taken in right away and p More

by A_LIGHTS69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Oct 19, 2018 -

Sarant Cadillac responded

Thanks for giving us 5 stars! We will work hard to make sure all the issues get taken care of. Please let us know if there is anything else you need!

October 16, 2018

Loved my Visit 2nd time better than the 1st - wonderful service!!! Courteous, Accommodating, Fast Service, and the coffee is Great (lol) - Can wait till next time ! More

by debhick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2018 -

Sarant Cadillac responded

Thank you for the awesome review! We are glad to have gotten even better from your first visit. We will continue to strive to improve on this great experience. We look forward to serving you again!

October 15, 2018

TOP NOTCH QUALITY SERVICE Service is always top notch at Sarant. Had an oil change done and had forgotten that NY inspection was also due, but luckily Maurice noticed and had i More

by derisib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 17, 2018 -

Sarant Cadillac responded

That's what we like to hear! We appreciate you trusting your vehicle with us to get the best quality service. We're delighted to know that Maurice made sure you were set to go, so you could have peace of mind as well. If you need anything else, please let us know. We appreciate your business and look forward to seeing you on your next visit!

October 12, 2018

Exceptional Experience My service experience was beyond my expectations. I received a loaner vehicle, was kept abreast of the status of my repairs and my vehicle was returne More

by RPENN4STONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 16, 2018 -

Sarant Cadillac responded

That's excellent! We want every customer to feel comfortable and informed at every step of the service process. Thank you for visiting us, and we look forward to working with you again in the future!

October 12, 2018

Fast and Efficient! Anytime I have an issue with my truck Joe always goes above and beyond to make sure I am satisfied! Thanks again Joe as I really appreciate your help! More

by mikeygunz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Sarant Cadillac responded

We're happy to hear you had a great visit, Mikey! We pride ourselves on knowledgeable and honest staff members, like Joe. Please let us know how we can continue to help with your car and service needs!

October 12, 2018

schedule oil change I told Joe that the last time I had oil change that after a day I check oil level and had to add 1 quart of oil to bring it to the full level on dip s More

by STAGTOM
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Sarant Cadillac responded

We’re sorry to hear that you were dissatisfied with your service. Here at Sarant Cadillac, we strive to offer the best possible customer service and we hope that we have the opportunity to make it up to you. Please reach out to our Executive Manager, Antonio Centeno at 516-293-5000 at your earliest convenience. Thank you.

October 12, 2018

Great service Joe is terrific! He's always there for me, is respectful, courteous, and makes sure the job gets done in good time. It has been a pleasure being a lo More

by RONELLE902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Sarant Cadillac responded

Thank you for your continued loyalty to Sarant Cadillac! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Joe. We value your business and look forward to seeing you on your next visit!

October 10, 2018

Waiting for refund Hi got a flat almost 2 months ago service department closes at 2 on Saturdays had to go to Atlantic Cadillac and purchase new tire still waiting for m More

by LB2X42003
Recommend Dealer
No
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddie Rollo
Oct 15, 2018 -

Sarant Cadillac responded

Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your service experience. At Sarant Cadillac, our top priority is 100% customer satisfaction, and we would like the opportunity to try to resolve your issue. At your earliest convenience please call our Executive Manager, Antonio Centeno at 516-293-5000 so we can discuss it in more detail. Thank you.

October 10, 2018

Fast and Efficient Brought my car in for an inspection at 7:30 and told me I should get an oil change and have so filters replaced. At 8:30 I was on my way home. Love More

by Retiredli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 15, 2018 -

Sarant Cadillac responded

We love fast service as much as you do! We're glad to hear that you were pleased with your service visit and we hope you think of us for your future car needs! Thank you for reviewing!

October 09, 2018

You get what you pay for Sure Cadillac is high end, but again, the quality and service are commensurate with that level. You get what you pay for, and then some. More

by sensesq7
Recommend Dealer
Yes
Employees Worked With
Teresa Gunshinan, Bill McCardle
Oct 10, 2018 -

Sarant Cadillac responded

Thank you for the 5-star review! Our team is pleased to have maintained that high level of satisfaction during your visit. We look forward to seeing you again!

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