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1,393 Reviews of Sarant Cadillac - Service Center
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January 20, 2018
Great Experience Next day appointment was no problem with service department. Service department personnel were courteous and informative. Showed me how to fix a probl Next day appointment was no problem with service department. Service department personnel were courteous and informative. Showed me how to fix a problem I had for quite an while with my bright lights while I was checking in. Service time was reasonable. Highly recommended. More
by Cody381
Employees Worked With
Helpful January 16, 2018
excellent overall experience! I recently purchased my new Escalade from Sarant. I brought it in for a brake upgrade yesterday. Having purchased many vehicles over the years, and de I recently purchased my new Escalade from Sarant. I brought it in for a brake upgrade yesterday. Having purchased many vehicles over the years, and dealt with many sales and service departments, I have to say that Sarant is a true five star dealership! Everyone that I dealt with in sales, service, parts not only met, but exceeded my expectations. More
by ianscadillac
Employees Worked With
The technician that worked on my Escalade did excellent work and was very courteous as well!, Marc Rathaus, Maurice Pereira
January 12, 2018
exceptional service Always goes out of the way to provide fantastic service. Maurice , Charlie and Teresa address me by my name when i walk in. I will continue to use Always goes out of the way to provide fantastic service. Maurice , Charlie and Teresa address me by my name when i walk in. I will continue to use the service dept after warranty expires. More
by ma4utopia
Employees Worked With
Teresa Gunshinan, Maurice Pereira
January 11, 2018
In and out very promptly My vehicle was serviced very promptly. I was not very late for my job which was great. Very good experience, Joe was great. I barely finished my cup My vehicle was serviced very promptly. I was not very late for my job which was great. Very good experience, Joe was great. I barely finished my cup of coffee. More
by Nancy Andreiev
Employees Worked With
November 16, 2017
Hands Down Best Cadillac Dealer In The Tri-State Area Joe Mistreta went above and beyond to ensure my satisfaction. Antonio Centeno always keeps in contact with me long after my car was delivered to ensur Joe Mistreta went above and beyond to ensure my satisfaction. Antonio Centeno always keeps in contact with me long after my car was delivered to ensure my satisfaction. I would highly recommend Sarant as a dealership for sales or service. More
by SteveChazz
February 14, 2017
Not honest with prices I needed tires for my state inspection and I thought the price for each seemed high.I asked the man writing up my service work if that is the best pr I needed tires for my state inspection and I thought the price for each seemed high.I asked the man writing up my service work if that is the best price and could they do a little better.All he said was no.Later I noticed a sign in the service area that they have a 30 day price match so I asked if my tires were covered and he said yes.Just as I was waiting to pay he told me my tires were less than the stated price.It turned out the price came down by approx. $30.00 each tire.That is a big difference.Several days later I noticed on their Web site there was a $70.00 rebate on the purchase of 4 Michelin tires.This was never told to me at all.I called them and their Service Manager took care of it for me and filled out the paperwork,made copies of everything and mailed this to me which I really appreciated. I was also over charged on labor cost to replace an engine mount.I was really surprised since their rating is so good. More
by Female car person
Employees Worked With
Joe Mistretta
May 06, 2016
Great friendly service I've never had a bad experience at Sarant Cadillac from the day I bought my Escalade from Van (in sales ) to service Joe and Bill have gone above and I've never had a bad experience at Sarant Cadillac from the day I bought my Escalade from Van (in sales ) to service Joe and Bill have gone above and beyond to try and match my busy schedule .. The salesman Sal in the used car sales had stayed late after closing with no notice when i arived before the tow truck ..when I had to wait for my 2007 Escalade being towed in ..Everyone I've met there over time has been more the pleasurable to deal with ..so as I read reviews about others bad experiences I feel they are most likely impatient uneasy to work with or just xxxxx because I've never had a problem with anyone there .. More
by EVILL
Employees Worked With
Van,Joe ,Bill
February 09, 2016
"Sorry, not our problem....." We went with Sarant for my husband's CTS4 even though the payments would be $10 more/month than another estimate we received, because we THOUGHT the s We went with Sarant for my husband's CTS4 even though the payments would be $10 more/month than another estimate we received, because we THOUGHT the service would be superior. One month after taking our car home and less than 1,000 miles later, one of the tires developed a bubble and had to be replaced. Even though this is clearly a tire defect (on our brand new car), our salesman, Mark Rosen and the service department told us this is not their problem and we will have to pursue a claim with the tire manufacturer on our own. This would be understandable if the car wasn't so new! This is our first GM car in more than 25 years - we definitely thought - it's time to buy American! Our experiences with European car dealerships (when there have been issues) were more along the line of, "what can we do to make this an easy experience for you?" Very different from - "it's not our problem...." Not happy :-( and no longer considering the SUV for myself when my lease is up in September! More
by wendy123
Employees Worked With
Mark Cohen and Service Department
October 19, 2014
Just stay away Brought my one year old CTS-V into the service department because of a slipping transmission. I did not have an appointment, but this was an urgent si Brought my one year old CTS-V into the service department because of a slipping transmission. I did not have an appointment, but this was an urgent situation. Bill, the service advisor who "helped" me, told me that they were all booked up and to come back in two weeks. I said I understood that they couldn't look at it right away, but asked if they could keep the car and give me a service loaner. He just said no and told me to make an appointment. I was told when I bought my car, that since I bought it there, I would get priority service. Unhappy, I went home and started calling around to the other dealers. Paul Conte told me to bring it right on down, no appointment needed. Long story short, stay away from this place. At least until they get some training in customer service skills. More
by RafeGaret
Employees Worked With
Bill Boccio
September 26, 2014
Unprofessional service person On 9/17/14 I made a visit to Serant Cadillac. I attempted to tell the service member that greeted me the noise problem roof rack was having with this On 9/17/14 I made a visit to Serant Cadillac. I attempted to tell the service member that greeted me the noise problem roof rack was having with this brand new month old Cadillac SRX. He interrupted me to ask if I purchased the car there. I told no, I was there just visiting from out of town for a couple of days and that I lived 5 I\2 hours away. He repeated that I didn't purchase the car here and he wouldn't look at it but, he will give me an appointment to bring the car in. He left and came back and said the best he would do is give me an appointment for October 1st. I declined and he told me how to exit the building. I called another Cadillac Dealership Conti Cadillac in Freeport, about 8 miles away. I explained the above situation and was told to bring car in that day. The service manager Shai Nadav explained that the position o the crossbars was creating the wind sound. He suggested that if I was not going to use them to strap items on it would be best to remove them till needed. I told him I would never be putting items on my roof. He removed the cross bars within 15 mins and placed them in my trunk. Problem solved. More
by K9SassyK9
Employees Worked With
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