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Sarant Cadillac - Service Center

Farmingdale, NY

4.6
1,397 Reviews

1,397 Reviews of Sarant Cadillac - Service Center

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October 08, 2022

Brand new car purchased from Sarant with electrical issues. Sarant said they fixed them but issues persist. Staff was rude. More

by Fm30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Sarant Cadillac responded

Hello, we appreciate you taking the time to leave us your feedback and are very sorry to hear that your expectations were not met. We do our best to provide excellent customer service and would love a chance to make it up to you. Please contact our management team at Acenteno@sarantcadillac.com to discuss this more.

October 06, 2022

Defective touch-screen was replaced without a problem and a sunroof issue was corrected quickly and easily. Professional service from the team once more. More

by nicholasebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Sarant Cadillac responded

Thank you for your review! We're glad everything was done quickly and to your satisfaction. Please feel free to reach out to us if there's anything else we can do for you.

October 02, 2022

Excellent and timely service provided by Gerson and his team as I have come to expect. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Oct 03, 2022 -

Sarant Cadillac responded

Thank you, Kevin, for all the kind remarks to our team at Sarant Cadillac! We truly appreciate your support and will make sure to pass on your compliments to our team! We are ready to assist you on your next visit and we look forward to working with you again!

September 30, 2022

Made an appointment for Dentless paint removal. When I got there turned out you have to call an 800 number and go somewhere else. Manager was appropriately apologetic but it was a waste if my t More

by BLEDERMAN
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Sarant Cadillac responded

Hello, we appreciate you taking the time to leave us your feedback. Making sure our customers and their vehicles are taken care of is one of our top priorities. We are sorry you felt you didn’t experience this. Please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156. We would appreciate the chance to discuss this further in detail and see what we can do to make this better.

September 25, 2022

Thanks for great job 👏 thanks for everything appreciate that five star 🌟 nice clean work thanks from mr Toni More

by Mohammadshoaibkarimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado, Steve Shoum
Sep 26, 2022 -

Sarant Cadillac responded

Thank you so much for your 5-star rating and for your kind words about our dealership!

September 24, 2022

Service center is always professional and courteous. They inspect the car thoroughly and keep is running well. More

by victorlisadc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
Sep 26, 2022 -

Sarant Cadillac responded

Hello, thank you for taking the time to leave us your feedback. We are glad to hear that you had a positive experience with us!

September 21, 2022

I brought my car in for an oil change, multi point inspection, recall , remote start not working and a vibration on the drivers side. Everything was taken care of except the vibration which they could More

by sgt2548
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
Sep 23, 2022 -

Sarant Cadillac responded

Hello, we appreciate you taking the time to leave us your feedback. Making sure our customers and their vehicles are taken care of is one of our top priorities. We are sorry you felt you didn’t experience this with vibration issue. Please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156. We would appreciate the chance to discuss this further in detail and see what we can do to make this better.

September 21, 2022

Inspection and normal maintenance were done properly and promptly, as usual. Need a follow-up after a new part is ordered. I'm sure that will go smoothly as well. More

by nicholasebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Sarant Cadillac responded

Thank you for this review! We hope to see you back at our dealership for all of your auto needs!

September 20, 2022

Service was smooth and quick. Was informed of all actions done and taken. Recommended. 5 stars. More

by Vishal S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Sarant Cadillac responded

Your recommendation is greatly appreciated! We hope to see you back at our dealership soon!

September 20, 2022

Sarant Cadillac is the best. Great service department. Quick and efficient. No issues at all. More

by Victoria23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Sarant Cadillac responded

We are so glad you had a positive experience at our dealership. If there is anything else we can do for you, feel free to reach out to us!

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