Sarant Cadillac - Service Center

I have been to 2 other dealerships for the same cosmetic issue with no success of obtaining the correct replacement parts on a 2019 CT6. I showed up days early to Sarant's service center due to a computer g issue with no success of obtaining the correct replacement parts on a 2019 CT6. I showed up days early to Sarant's service center due to a computer glitch that sent me text to be there a head of schedule so Amazingly they took me in anyway to evaluate the cosmetic issue plus address a new a/c issue. Extremely nice, attentive, from greeting in the service area, sitting down to go over any and all issues, all the way to administrative employees. Resolved my a/c issue that day and received a call my part was in just a couple of days later, scheduled for part replacement and I am confident it will go smoothly and if not, they will kingly accommodate me as you would expect from any quality service center. I believe in second opinions for all major choices in life and maybe going even a little bit out of your way to get to Sarant is worth it. More

It was the cordial welcome I received after scheduling a visit. The immediate attention on schedule, and the thoroughness of advising me as to what was to be worked on in a general check up. As well, ther visit. The immediate attention on schedule, and the thoroughness of advising me as to what was to be worked on in a general check up. As well, there was a forward look as to how the car was progressing in age and any issues that night effect a decision on my part to trade in on my leased car. More

When I first arrived for my appointment for a state inspection and an oil change, I presented the service writer a coupon I received from you (Sarant Cadillac) in the mail to get my oil changed for $7 inspection and an oil change, I presented the service writer a coupon I received from you (Sarant Cadillac) in the mail to get my oil changed for $74.95. I was told that would be taken care on my billing.I proceeded to the waiting room. After the multi-point inspection was completed, it was recommended that I should get an alignment and I agreed to have that work done also. When the work was completed I paid my bill and left. I didn't review the paper work until I was home when I noticed I was charged $90.56 for the oil change and the coupon I presented for $74.95 was never applied. I don't fault anyone, I think it was simply forgotten. i More

outstanding, excellent , technically proficient, welcoming and personnel were outstanding from start to finish. It is a pleasure to bring my car to Sarant... welcoming and personnel were outstanding from start to finish. It is a pleasure to bring my car to Sarant... More

Always professional and friendly. They do what they say and always try to give you the best alternative to a service. Have been coming here for many years and will continue. They do what they say and always try to give you the best alternative to a service. Have been coming here for many years and will continue. More

Great to deal with the staff at Sarant. Very knowledgeable about your vehicles. Honest and quick turnaround to get my vehicle back on road where she belongs THANKS AGAIN Very knowledgeable about your vehicles. Honest and quick turnaround to get my vehicle back on road where she belongs THANKS AGAIN More

Made a service appointment by email and was able to get the date and time that I wanted. Pulled into service area and was taken care of immediately. the date and time that I wanted. Pulled into service area and was taken care of immediately. More

Friendly, knowledgeable and oil change was done within an hour. Happy with coupons being applied. hour. Happy with coupons being applied. More

The whole service department from advisor to technician to payment area was very nice, professional thorough and the process was seamless. to payment area was very nice, professional thorough and the process was seamless. More

The only problem I had was the wait. A nice woman approached us while being in the waiting area almost 2 hours, she expedited the situation. I was there 2 hours for an oil change! A nice woman approached us while being in the waiting area almost 2 hours, she expedited the situation. I was there 2 hours for an oil change! More