Sarant Cadillac - Service Center

My car was making a noise that most folks would not agree is an issue . Your service department did Find the issue and set an N appointment to repair. is an issue . Your service department did Find the issue and set an N appointment to repair. More

Good Customer Service. Everything was explained Downside was. hit with a credit card surcharge, if I was notified this when I booked the appointment I would have bought a Everything was explained Downside was. hit with a credit card surcharge, if I was notified this when I booked the appointment I would have bought a check. Surprise at the end leaves you no choice. Not the way to do business. More

I have been at Sarant since 2005. Always a pleasure. Everyone is so accommodating. From the sales department to the service department. Always a pleasure. Everyone is so accommodating. From the sales department to the service department. More

In spite of the fact that it could not be repaired that day, Tony in service, was good enough to set up a date when a loaner car could be arranged day, Tony in service, was good enough to set up a date when a loaner car could be arranged More

Whenever I drop my car off for service, I always get excellent and timely service. excellent and timely service. More

Excellent customer service and the woman sitting at the desk in the showroom sings which is great entertainment while waiting. desk in the showroom sings which is great entertainment while waiting. More

Your service department is top notched with the Joe mistretta and that’s the reason why I come to Sarant to get my cars Serviced mistretta and that’s the reason why I come to Sarant to get my cars Serviced More

Service employees are always helpful, courteous and professional. However, on my recent emergency service call on May 13th due to a broken window, My request for a loaner; due to previous obligations I professional. However, on my recent emergency service call on May 13th due to a broken window, My request for a loaner; due to previous obligations I needed to attend, was met with the unfortunate response that my dealership has not had one since July 2021. Normally I would understand this; however, my neighbor who owns a Lexus was able to obtain a loaner immediately just this last week. How is this possible that other dealerships have loaners for their customers? My family has always held and praised Cadillac for their excellent vehicles, Custome Service and Customer Care. This is my second round with owning a Cadillac and we truly love the vehicle and the customer service, but I am honestly very disappointed with this recent occurrence and with having to give less than a stellar 10 review. Sincerely, Anna Stark More

They were very nice to me and accommodating too. They were able to fix most of my issues and told me how we can look to resolve my concerns. They were able to fix most of my issues and told me how we can look to resolve my concerns. More

Very well run service department. Everyone was courteous, professional and friendly. All my issues were resolved and my vehicle was returned to me in excellent condition. Everyone was courteous, professional and friendly. All my issues were resolved and my vehicle was returned to me in excellent condition. More