Sarant Cadillac - Service Center

Anthony and the service team were great, there is a comfortable waiting area and quick servicing. comfortable waiting area and quick servicing. More

Sarant Cadillac - Disregard for Safety - Beware I leased Sarant Cadillac - Disregard for Safety - Beware I leased a 2019 Cadillac CTS AWD 3.6L from Sarant Cadillac in Farmingdale NY, in Dec 2018. I pre-pai Sarant Cadillac - Disregard for Safety - Beware I leased a 2019 Cadillac CTS AWD 3.6L from Sarant Cadillac in Farmingdale NY, in Dec 2018. I pre-paid the total cost of the lease, with a single payment. Approximately 3 days after taking possession of the above vehicle, while attempting to slow down in heavy traffic, the engine suddenly accelerated and with great difficulty I stopped the car by hitting the brake with most of my weight and shifting into neutral. The brake alone was not enough to stop the car. Concerned, I brought the car to Sarant, and they said that nothing was wrong with the car. During 2019 I had at least ten similar events; the acceleration events were intermittent and unpredictable. During 2019, I wrote numerous memos, sent FAX notes to Sarant outlining the sudden acceleration events, and emphasized that the car is very dangerous to the driver as well as to other people on the road. I never received never received a response in writing. I trained myself that in order to get out of a sudden acceleration situation; I had to keep my hand on the stick shift all the time as I was driving, and to move it to the neutral position as soon as an unexpected acceleration event occurred. The car was in the Sarant service shop for a total of at least 20 days, and they said that they could not find a fault. At one point Sarant installed a monitoring device under my seat and a push button on my windshield. They asked me to push the button when a sudden acceleration occurred. By that time, because I was already fearful of the car I severely limited my driving. Therefore no sudden acceleration occurred during the period that the monitor was installed. Moreover, I found it extremely offensive that Sarant found it appropriate to use me as a guinea pig. I showed Sarant personnel, including the Sarant executive manager Antonio Centeno, internet publications that showed that the acceleration problem was not unique to my car. The publications that I showed them were: http://www.carproblemzoo.com/cadillac/cts/car-accelerates-on-its-own-problems.php https://www.classactionsreporter.com/consumer/gm-transmissions-cause-sudden-acceleration-late-stopping-class-action In May 2019, Sarant pointed me to the Cadillac “Customer Satisfaction” service. I was assigned a case number. Over a period of a month, I had at least 10 conversations with this service department. At the end I was offered a $500.00 coupon. I rejected their offer; it was a safety issue not a financial issue. To this day I don’t understand why it was my responsibility to negotiate the safety of the car. In desperation at one point I offered to participate in the expense to replace (and condemn) the car: • Sarant would pay 1/3 of the cost of leasing a new vehicle • Cadillac would pay 1/3 of the cost of leasing a new vehicle • I would pay 1/3 of the cost of leasing a new vehicle Dominic Vivo, the person that sold me the car and was assigned at various times to look for a solution, stated that the problem is that “I have no equity in the car”. Again, it seems that safety was not the issue for Sarant or Cadillac. The acceleration problem continued more frequently in 2020 and 2021. In July 2021 I decided that the danger to my life as well as other peoples’ lives, and the continuous tension and fear I felt while driving the car was too much for me. I returned the car to a different Cadillac dealer significantly before the lease expiration date with approximately 15,500 miles driven (versus 36,000 allotted under the lease contact). Finally, I believe that despite my many warnings that the car is a death trap, the car might be resold. I have urged that this vehicle not be re-leased nor sold. However, given my history with this vehicle in case an unlucky buyer or his descendent will stumble across this note, here is the VIN number of the vehicle: 1G6AX5SS6K0120970 I previously leased many Cadillac sedans, at least 4 cars from Sarant. I liked the Cadillac brand. I liked the service department; they were always polite and efficient. However, this experience is unacceptable. More

Thanks to the dealership for all their help in getting my car back on the road. They were quick and efficient, and courteous, and in won’t be forgotten. THANK YOU. Ms. Wilson 😃😃 car back on the road. They were quick and efficient, and courteous, and in won’t be forgotten. THANK YOU. Ms. Wilson 😃😃 More

Every body friendly did a great job.Brought both of my cars at same time in and out no delays. great waiting area team is great. cars at same time in and out no delays. great waiting area team is great. More

As always, they took my car in dud the required work and returned it to me in fine condition. It has been my pleasure to deal with Joe Mistretta for over twenty five years. returned it to me in fine condition. It has been my pleasure to deal with Joe Mistretta for over twenty five years. More

Service was great. Joe the service guy was excellent. I droop off my car and got it back on time and my car was clean. droop off my car and got it back on time and my car was clean. More

From the moment I entered the service department at Sarant I was treated like I was family. I would like to give praise to service consultant Mr. Anthony Diguiseppe who addressed all my needs, and a Sarant I was treated like I was family. I would like to give praise to service consultant Mr. Anthony Diguiseppe who addressed all my needs, and assured me all issues would be resolved and they were. Thank you SARANT and Kudos to Tony Diguiseppe for his professionalism. More

Fantastic service, very accommodating, while vehicle is in service service advisor keeps you updated on progress. Would recommend service or sales to family and friends in service service advisor keeps you updated on progress. Would recommend service or sales to family and friends More

Stay Away from this Dealership there Service Dept is horrible . My vehicle was held for two weeks and the repair was no resolved. They are not professional . They don’t return call backs . They appear t horrible . My vehicle was held for two weeks and the repair was no resolved. They are not professional . They don’t return call backs . They appear to be going out of Buisness the place is old and run down . They have very few cars there . Avoid this dealership at any cost ! More

When I drive into the Service area, I'm always greeted by first name by Tony. He insures that at every visit my Escalade ESV is checked from bumper to bumper for anything that it may need. first name by Tony. He insures that at every visit my Escalade ESV is checked from bumper to bumper for anything that it may need. More