Sarant Cadillac - Service Center

I have been buying and servicing my Cadillacs here I have been buying and servicing my Cadillacs here since 1994. Joe Mistretta, Sal Caruba, Tommy Sabbatino and the rest of the gang are top notch! I have been buying and servicing my Cadillacs here since 1994. Joe Mistretta, Sal Caruba, Tommy Sabbatino and the rest of the gang are top notch! More

Same problems exist and nothing repaired, another appoint made fort next week, this is about the 6th time vehicle has been taken to a Cadillac dealership made fort next week, this is about the 6th time vehicle has been taken to a Cadillac dealership More

I like that they r very in touch with my needs and feelings. They strive to do their very best & make sure I am as happy as possible with my visit! feelings. They strive to do their very best & make sure I am as happy as possible with my visit! More

Kristen our salesperson was absolutely wonderful.She was very nice and extremely helpful in getting the deal that my wife and I were very happy with towards our 2021 Cadillac XT5.There was no sales pressure very nice and extremely helpful in getting the deal that my wife and I were very happy with towards our 2021 Cadillac XT5.There was no sales pressure at all and went above and beyond to satisfy our needs. Vic in the finance department was also very nice and helpful as well. The service department however was another issue.My XT5 had a rattle in the interior of the vehicle and after 2 separate visits to the service department to repair the vehicle the noise is still there.After my first visit the service department did not have a copy of the repair order so that I was unable to see how they repaired the vehicle. Tony my service advisor said that Joe the service manager would e-mail me a copy of the repair order yet after 2 days had passed I still did not receive a copy of the repair order.I called the service department and spoke to Joe the service manager and he told me that Tony the service advisor would e-mail a copy of the repair order.I asked Joe the manager while I had him on the phone what was the repair for the rattle and he told me that it was coming from the instrument cluster. Another day had passed and still no copy of the repair order.My wife called the service department and spoke to Joe the service manager and said that we have not received a copy of the repair order.Joe told my wife that Tony was supposed to e-mail to me a copy. Finally after 3 days had passed and multiple phone calls I received the repair order.The repair stated that the rattle was coming from the glove box and that they tightend the glove box latch even thought I was told by Joe the manager that the noise was coming from the instrument cluster. When i brought my vehicle in the second time to be fixed for the same complaint Tony the service advisor called me and said the car was fixed and that I can come to pick up the car.The service department closes at 4:30 and i arrived at 4:13.The service receptionist handed me a copy of the repair order and told me to sign it.I was reading the repair order first to see what was done and I guess I did not sign it fast enough for her she told me sign the repair order again.Very unprofessional.Tony the service advisor and Joe the service manager were sitting in the service department and completely ignored my wife and I.Neither one of them came over to us to at the very least go over the repair order. The service receptionist told me that my car was right in the front.The car was parked in the parking lot so far that i had to press the horn button on my key fob to find it.There was the plastic seat cover,paper floor mat and the service number inside the car which should have been removed. The repair order stated road tested vehicle and could not duplicate customer's concern on line 1. On line 2 it was stated that both rear seat bolts were tightened. Road tested ok. If you could not duplicate the noise on line 1 why were the rear seat bolts tightened. I would not recommend Savant Cadillac for anyone to purchase a car not because of the sales department but if you have to bring your car in for service good luck. . More

Sarant staff are the best.Sarant staff are the best.Sarant staff are the best.Sarant staff are the best.Sarant staff are the best. best.Sarant staff are the best.Sarant staff are the best.Sarant staff are the best. More

Sarant Cadillac has always been excellent in sales and service. It is very pleasant to deal with Sarant Cadillac. We have been purchasing cars there for more than 20 years (started with the then existing service. It is very pleasant to deal with Sarant Cadillac. We have been purchasing cars there for more than 20 years (started with the then existing Oldsmobile), and have been servicing the cars there. We are completely satisfied. More

Everything was excellent from the salesperson to the service and credit department, very reliable dealership. I would definitely recommend them to my friends and family. service and credit department, very reliable dealership. I would definitely recommend them to my friends and family. More

Very satisfied with the service department staff. Joseph Mistretta greeted me when I came in for service, and took care of all my concerns. Waiting time was short. Thank you for your excellent service. Mistretta greeted me when I came in for service, and took care of all my concerns. Waiting time was short. Thank you for your excellent service. More

Surat Cadillac dealer has a very well service department and sales department I read it five stars and they took care of me within minutes they gave me an appointment within an hour I was in an out thank yo and sales department I read it five stars and they took care of me within minutes they gave me an appointment within an hour I was in an out thank you Surat More

The total experience at Sarrant from Sales to Service is All “five star”. Everyone is very warm and friendly. Over the years I have purchased / leased many Cadillacs from different dealers, and I honestly c All “five star”. Everyone is very warm and friendly. Over the years I have purchased / leased many Cadillacs from different dealers, and I honestly can say Sarrant is the BEST! More