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Savage 61 Chrysler Dodge Jeep Ram - Service Center

4.5

88 Lifetime Service Reviews

4645 Pottsville Pike, Reading, Pennsylvania 19605

88 Reviews of Savage 61 Chrysler Dodge Jeep Ram - Service Center

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July 01, 2019

"Unhappy"

- Bella555

I called and was placed on hold for awhile. Hung up and tried again. When I brought up my issue he was not very professional. Kinda rude for someone who is a sales person.

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Recommend Dealer
No
Employees Worked With
June 29, 2019

"Excellent service "

- Rfd285

Always a pleasure dealing with Jason and the staff at Savage 61. Jason was very helpful and is committed to provide the best service to his customers. I would highly recommend anyone to see Jason for their next vehicle.

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Recommend Dealer
Yes
Employees Worked With
January 02, 2019

"Nothing but helpful and friendly!"

- ayv16

I had bought a car a few years ago from Matt and every time I needed service this past year, he has done nothing but help me with setting up appointments and has always been nothing but helpful and friendly. Would recommend him to any of my family members and friends!!

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Yes
Employees Worked With
January 02, 2019

"Quick and easy"

- Sobo213

As always I waited until the last minute to get my car inspected. I contacted Matt and let him know I needed my car inspected and an oil change ASAP. Matt contacted service and got me in right away. It was a quick and easy process.

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Yes
Employees Worked With
October 31, 2018

"Informational"

- jeanellex

Rex was very helpful, taking in to consideration my wants in a car as well as keeping me at a good price range! Explaining everything thoroughly making sure i understood! Great experience, definitely recommend!

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Recommend Dealer
Yes
Employees Worked With
October 31, 2018

"Great Experience"

- Haug123

Savage 61 took great care of me and my vehicle. The people were very friendly and made sure I was happy and comfortable every step of the way. I would highly recommend Savage 61 to all my family and friends.

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Yes
Employees Worked With
October 02, 2018

"Awesome customer service"

- Lsteinmetz

Savage 61 has awesome customer service! I had a problem with my new Jeep, texted Todd and he had my Jeep seen and repaired by the service department the very next day with no cost to me! I absolutely LOVE my new Jeep Wrangler! Many thanks to Todd & the service department! Lauren

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Yes
Employees Worked With
October 01, 2018

"Great Customer Service as Always"

- jmg5362

Stopped by Savage 61 because I was having some issues with setting up my blue tooth connection. Jason took the time to help me understand the system and did not try to rush me out the door. We also discussed turning in my lease when it’s done. Love this dealership and Jason is the best sales rep.

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Yes
Employees Worked With
September 21, 2018

"Transmission service - quick action by Service Department"

- lhensleypublic

The other day I was on my way to work when the Service Transmission light came on and my transmission went into limp mode. I went to Savage 61 (where I purchase the vehicle) to have them look at my Jeep. I went to the service desk and told John Pietrowski my problem I was having. He was very busy but he dropped everything and went to check why the CHECK ENGINE light was on. He determined it had something to do with the trans control module. He was able to get me in quickly and the problem was resolved. My Jeep is back on the road without any problems. John and the Service Dept performed very well. I am a very satisfied customer. I've purchased many vehicles from Savage 61 and the service after the purchase has always been great. I highly recommend this dealership for your next car purchase. The Service Dept will be there to help if needed after the purchase!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Profit
September 15, 2018

"Run from Savage 61!"

- kdicello

I had an issue with my 2013 Wrangler with the traction control. It left me stranded in the middle of an on ramp. Savage dealership was next to me so they towed it there and worked in it for a week. No offer of a loaner either. They said they replaced the Total Integrated Power Module to the tune of over $1325.00 and ultimately that did not fix the problem. I could've purchased the module for less than $300 myself. Turns out the Module has absolutely nothing to do with the traction control!!!!! The shop said it was not covered under the extended warranty so I paid the bill. I got the Wrangler back and within three days, it did the very same thing. I called them and had it towed there AGAIN. I kept getting the run around that it couldn't be duplicated. The young man never asked questions about it or anything related to it. I had to call to keep getting updates and kept being told it couldn't be duplicated. Then I get a call from the young man asking my permission to use MY WRANGLER for her personal use to try to duplicate it. It's been another week without my one and only vehicle. I told him no, asked what else has been done to it and he said they switched out the rear wheel censors, not replace them, just switched the left to the right and the right to the left! I demanded to have my Wrangler returned. Oh, and the first time it was there, they took it upon themselves to do an appraisal on it and leave paperwork on the front seat face up with all my info on it. I never gave permission for an appraisal. Anyway, the shop has made no effort to reimburse me for the $1325. mistake on their part and paying it was definitely a hardship on me financially. I would NEVER recommend Savage 61 to anyone!!!! Very poor customer service, really poor communication skills and just an "I-don't-care" attitude that shouldn't be in a customer service oriented business.

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Recommend Dealer
No
Employees Worked With
John
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