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Savage 61 Chrysler Dodge Jeep Ram - Service Center

Reading, PA

4.1
96 Lifetime Reviews Review Dealership

96 Reviews of Savage 61 Chrysler Dodge Jeep Ram - Service Center

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June 29, 2020

"Service department is a joke. "

- dcellis821

I am beyond furious with this dealership currently. My girlfriend has a 2018 Jeep Compass that burns a ton of oil with only 40,000 miles on the engine. I brought it to Savage CDJR for this issue. We paid $100 for the oil change to start the consumption check progress and then we're told to bring it back every 1000 miles that it is acceptable to burn two quarts every 1000 miles (are you buying this? Because I'm not) citing that the 0w20 oil they use is thinner and meant for better fuel economy. (Toyota and Honda use this same grade oil and they don't burn through it) So we went through the process returning twice within the mileage requested. After the second time they said to bring it back after 1500. Today I took it back after reaching the 1500 mile mark only to be told that Jeep has changed their policy and I would have to pay for another oil change long before the car is due for one. Also previously had an issue with the car randomly throwing a check engine light and going into limp home mode. Savage tells us it's a software update that FCA hasn't released yet. Car continued having issues. Savage refused to look at it and told us to take it back to the dealer that we bought it from which is a greater distance away. Took it to them and they had the check engine solved within a day. This dealership is full of lies and deceit. Find a better place to get your car serviced.u

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Recommend Dealer
No
Employees Worked With
February 20, 2020

"Had my differential fixed cause of a hole in it. also..."

- bump

Had my differential fixed cause of a hole in it. also transmission updated. I know it was under warranty but it saved me almost $1800. Very pleased with service and John. Thank you very much Savage

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Recommend Dealer
Yes
Employees Worked With
John Petrowski
January 31, 2020

"Excellent service for my new Jeep!"

- helenahofmann1957

Joe has been a great help in assisting me with Jeep service related issues. He made sure everything was thoroughly checked before returning the vehicle to me. He went above and beyond to assist with all questions I had regarding my vehicle. I would highly recommend this dealership for your next car. There is service after the sale! Thank you, Helena💫

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Recommend Dealer
Yes
Employees Worked With
January 31, 2020

"Very helpful with service related questions!"

- helenahofmann1957

Brian is super helpful whenever I called for service assistance. Appointments are made in a timely fashion and questions are always answered! Appreciate your help! Helena💫

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Recommend Dealer
Yes
Employees Worked With
Brian Krantz
January 31, 2020

"Stopped by for service and Jason helped me with a..."

- jmg5362

Stopped by for service and Jason helped me with a question I had on my Jeep Wrangler. Even after the sale Jason and the rest of this dealership really know how to treat a customer.

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Recommend Dealer
Yes
Employees Worked With
January 02, 2020

"When ever I have concerns about my Jeep, I can always..."

- Tvbubu

When ever I have concerns about my Jeep, I can always count on Robert Thomas to point me in the right direction. If you are looking to buy a new or used vehicle, have a talk with Robert. You won't be disappointed.

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Yes
Employees Worked With
December 06, 2019

"Jason and Tim are second to none I can’t and won’t go..."

- Mbowe234

Jason and Tim are second to none I can’t and won’t go anywhere else please go see them you will not regret it!!

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Yes
Employees Worked With
October 03, 2019

"Thanks to everyone that helped us get approved when..."

- Alady29

Thanks to everyone that helped us get approved when others said no. Wonderful staff. We have tried many places and got no’s but finally got a yes at Savage

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Recommend Dealer
Yes
Employees Worked With
July 01, 2019

"Unhappy"

- Bella555

I called and was placed on hold for awhile. Hung up and tried again. When I brought up my issue he was not very professional. Kinda rude for someone who is a sales person.

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Recommend Dealer
No
Employees Worked With
June 29, 2019

"Excellent service "

- Rfd285

Always a pleasure dealing with Jason and the staff at Savage 61. Jason was very helpful and is committed to provide the best service to his customers. I would highly recommend anyone to see Jason for their next vehicle.

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Recommend Dealer
Yes
Employees Worked With
1
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