Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Schaller Honda
New Britain, CT
854 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 854 reviews
May 10, 2025
It's salespeople show a genuine concern for the customers that come. Lori was very nice and knowledgeable. that come. Lori was very nice and knowledgeable. More
by clarence.jones83
Verified CustomerEmployees Worked With
April 29, 2025
My husband and I had a wonderful experience. Our salesman, Rich Small, was very professional. He was courteous, knowledgeable and patient throughout the whole car lease process. I would highly r Our salesman, Rich Small, was very professional. He was courteous, knowledgeable and patient throughout the whole car lease process. I would highly recommend him and the dealership to any of my friends and colleagues! More
by amcdowell8760
April 25, 2025
Great customer service, my salesperson, Sabrina was wonderful, very attentive. Dylan was very knowledgeable and took time to explain all the forms. wonderful, very attentive. Dylan was very knowledgeable and took time to explain all the forms. More
by vfrost01
April 19, 2025
Very quick and communicative, good transparency with delivery time and costs. Process was simple and understandable. delivery time and costs. Process was simple and understandable. More
by Indus
April 19, 2025
Purchased a new pilot and great service. The manager and sales person provided great service. The manager and sales person provided great service. More
by rodney_denson
Employees Worked With
April 16, 2025
Amazing customer service JJ went the extra mile with helping me purchase my vehicle definitely recommend his expertise. helping me purchase my vehicle definitely recommend his expertise. More
by CRivera
April 16, 2025
We purchased a 2025 Honda CR-V hybrid and had a great experience with the saleswoman, Sarah. My only issue was the finance guy, Eliezer Valdes. I told him multiple times, loud and clear, that I did not w experience with the saleswoman, Sarah. My only issue was the finance guy, Eliezer Valdes. I told him multiple times, loud and clear, that I did not want any extra warranties or gap insurance, but somehow he still added to our purchase, and my wife signed without knowing they were in there. The next day, I called him and left a VM, and did not get a response. Then I got in touch with manager Mike, who agreed to have us come back and have it removed. We returned and worked with Frank William's who was an amazing finance guy. Thank you, Sarah, Mike & Frank. Please avoid Eliezer Valdes at all costs! More
by djab203
April 06, 2025
Had a great experience at Schaller. They made buying a car very easy. Frank was awesome and had our paperwork all ready for us. Lori our salesperson was phenomenal. She was very knowled They made buying a car very easy. Frank was awesome and had our paperwork all ready for us. Lori our salesperson was phenomenal. She was very knowledgeable and not pushy at all. More
by rosey650
