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Schaller Honda
New Britain, CT
847 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 847 reviews
Verified Customer
April 03, 2024
Great customer service by the service team thank you , work was done in a timely manner . work was done in a timely manner . More
by henny_07
April 03, 2024
Working with this dealership was a pleasant experience. No pressure and accommodating. Would purchase from them again if needed. No pressure and accommodating. Would purchase from them again if needed. More
by cindy_and_rich
April 02, 2024
Went to Schaller service with a complaint of noise under hood. They diagnosed car as needing head gasket…27K miles. They replaced head gasket. Day after I picked car up, the noise was still happening. They hood. They diagnosed car as needing head gasket…27K miles. They replaced head gasket. Day after I picked car up, the noise was still happening. They never worked on the noise complaint. I brought my car to another Honda dealer and they listened to my description of noise complaint and also listened the the video I had made. They diagnosed my car, repaired it and my car is back to 100% perfect. This was not the first time Schaller diagnosed my car with other problems. Needless to say, I will never go to Schaller again. THIS IS MY EXPERIENCE AND MY REVIEW OPINION. More
by ctreosearch
Employees Worked With
April 02, 2024
Our salesman Richard was great! Not too pushy and easy to work with. Had to wait a bit to close everything out but not Rich’s fault! Not too pushy and easy to work with. Had to wait a bit to close everything out but not Rich’s fault! More
by nikidean09
April 02, 2024
Jim led us through the sales process and made the sale straight forward responding to our queries. Thank you straight forward responding to our queries. Thank you More
by grantdjung
April 02, 2024
Kevin in the service department was extremely helpful in getting the car diagnosed and explaining my options to getting it fixed under warranty. getting the car diagnosed and explaining my options to getting it fixed under warranty. More
by patrickfanning31
Employees Worked With
Kevin Peart
March 31, 2024
Very responsive and friendly team. They made sure to call me and keep me posted on what was going on. They were kind when I couldn’t get there till the next day due to travel and I fo They made sure to call me and keep me posted on what was going on. They were kind when I couldn’t get there till the next day due to travel and I found my car clean and ready for pick up. I actually saw one employee pull their Honda. HRV around just so they could show an older gentleman how the scroll menu works on the steering column. Love that! More
by eiss.laura
March 31, 2024
They sold me a flilty Honda CRV! The interior was extremely dirty and the trunk had some kind of pet hair all over it AND the spare tire space has something from the previous owner g The interior was extremely dirty and the trunk had some kind of pet hair all over it AND the spare tire space has something from the previous owner garbage still in it! I haven't had the time to bring it back to have it detailed ON THEM! I paid way to much money for the car to be sold to me in this manner! More
by stephanieyrice
Employees Worked With
March 30, 2024
Comfortable experience, no pressure and I have recommended Schaller to family members. Thank you very much recommended Schaller to family members. Thank you very much More
by bkelly916
