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Schaller Honda
New Britain, CT
869 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 869 reviews
January 21, 2024
This is the first positive experience I’ve had at this dealership, finally, after many years. dealership, finally, after many years. More
by AALLJB
Verified Customer
January 20, 2024
Los mejores lo recomiendo mucho por que Te ponen atención al 100% muy educado 100% confiable atención al 100% muy educado 100% confiable More
by elvislopez0225
January 20, 2024
The process was very quick but I didn’t have the best first car buying experience, a lot of things were all over the place and I had 5 different people help me purchase my car. I was told one thing and t first car buying experience, a lot of things were all over the place and I had 5 different people help me purchase my car. I was told one thing and told something totally different when I came into my trade my car in, I had a scheduled appointment for a certain time and barely spent 10 minutes with the salesman I was buying my car from. As I was backing up, leaving the dealership in my new car, I had two more papers to sign that they almost forgot to have me sign. I’d say this experience was not the best and I wish I had a better first time experience and it wasn’t so all over the place. Everyone was very nice though and willing to help. More
by mmbowker
January 18, 2024
Excellent service. This is the second car I have purchased from Schaller. Nelson Lugo was excellent. This is the second car I have purchased from Schaller. Nelson Lugo was excellent. More
by ssmith490
January 18, 2024
Easy to schedule an appointment, fast service and great technology to keep you up to date on the status of your car. technology to keep you up to date on the status of your car. More
by jeremy
Employees Worked With
January 17, 2024
Rich Small was a delightful salesperson to deal with. I had to trade in my Honda following an accident due to failed brakes and I wasn't really ready to purchase a new one. Because of his mild manner and I had to trade in my Honda following an accident due to failed brakes and I wasn't really ready to purchase a new one. Because of his mild manner and consideration and patience showing me multiple cars on and off the lot without rushing me to make a decision, I give him 5 *****'s. And yes, he found me a 2020 car with a Sunroof and a CD player,my two NECESSARY things at a good price. THANKS RICH. More
by BMANOCHI
Employees Worked With
January 17, 2024
Waited 2. 5 hrs for them to fix a problem they created as they failed to tighten the oil filter during our routine oil change. Brought the car back after noti 5 hrs for them to fix a problem they created as they failed to tighten the oil filter during our routine oil change. Brought the car back after noticing the leak and was told it would be an hour wait but ended up being 2.5 hours. Customers who came in after i did were serviced before me. They should have addressed quickly as the leak was their fault. More
by NIHNAT
Employees Worked With
Service dept
January 16, 2024
Good service this time around at Schaller Honda. Omar the car mechanic and my service tech were both very pleasant. Omar the car mechanic and my service tech were both very pleasant. More
by hab1018
Employees Worked With
January 14, 2024
Had to go back and forth in price because their formula charged for something I didn’t want. Also had to wait almost an hour to see finance even though we made an appt charged for something I didn’t want. Also had to wait almost an hour to see finance even though we made an appt More
by slowikba
