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Schaller Honda
New Britain, CT
873 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 873 reviews
October 19, 2023
I had an appointment for an oil change at 8:30am…… I had to wait 3 hours…. I was the first car to go in . I had the first appointment. I did have an alignment and tires rotated also .It is always a painfull to wait 3 hours…. I was the first car to go in . I had the first appointment. I did have an alignment and tires rotated also .It is always a painfully long wait !! More
by chrissya2006
Verified CustomerEmployees Worked With
October 19, 2023
They charge me for the seat covers paid for it. Once went there to get installed i was told to pay more than what i already paid for it. Even though i had a appointment it still took all day to get Once went there to get installed i was told to pay more than what i already paid for it. Even though i had a appointment it still took all day to get it installed. Not happy with the service at all. More
by gagandeep0828
Employees Worked With
October 17, 2023
My consultant, Robert Hensel was exceptional in the preparation of my vehicle financing. I would give him 5 stars and a rating of 10 on a scale of 1-10 (10 being the highest) My finance manager, T preparation of my vehicle financing. I would give him 5 stars and a rating of 10 on a scale of 1-10 (10 being the highest) My finance manager, Tyler Wagner was also exceptional in finalizing my vehicle's paperwork. I would also give him 5 stars and a rating of 10 on a scale of 1-10 (10 being the highest) More
by efitzgerald39
Employees Worked With
Robert Hensel, Tyler Wagner, Jovany Ayala
October 17, 2023
My appointment was schedule for (:45 AM for a Honda recall; my car was not ready until 6:00PM. recall; my car was not ready until 6:00PM. More
by THOMASDOLAN2
October 16, 2023
The work on my car was done in a professional and timely manner. Carlos, in the service department, was knowledgeable and helpful in fixing my car. manner. Carlos, in the service department, was knowledgeable and helpful in fixing my car. More
by abonds56
Employees Worked With
Carlos in service department
October 14, 2023
My consultant Carlos was excellent; friendly, courteous, knowledgeable and made my experience easy and expeditious. He has definitely made me a loyal customer! knowledgeable and made my experience easy and expeditious. He has definitely made me a loyal customer! More
by ginatalk
Employees Worked With
Carlos service rep
October 13, 2023
Service was as great as usual. Everyone employee I met was nice. Time Estimate was accurate. Repair looked great & Truck Came back Cleaner than when it arrived. Everyone employee I met was nice. Time Estimate was accurate. Repair looked great & Truck Came back Cleaner than when it arrived. More
by eventtech
Employees Worked With
October 11, 2023
Very friendly! Patient and Informative With my issue! quick service with oil change and offered a seasonal coupon discount Patient and Informative With my issue! quick service with oil change and offered a seasonal coupon discount More
by PIERRE112
Employees Worked With
Other Employees :
Mir Alvi, Mark Jeter
October 11, 2023
I’ve been going to Schaller for my services since I bought my accord and was never displeased at all and will continue to. bought my accord and was never displeased at all and will continue to. More
by eddieppa514
October 10, 2023
My wife and I bought a used CR-V. Alex Rivera was exceptionally helpful and we would recommend him highly. Alex Rivera was exceptionally helpful and we would recommend him highly. More
by tward674
