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Schaller Honda
New Britain, CT
873 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 873 reviews
September 30, 2023
Excellent Buying Experience, Truly a no Hassle Transaction. Both Desiree and Dylan provided Outstanding Customer Service and both went the extra Mile to make sure I got exactly the Car I wanted an Transaction. Both Desiree and Dylan provided Outstanding Customer Service and both went the extra Mile to make sure I got exactly the Car I wanted and at exactly the Price Discussed. I will definitely be back to this Dealership for my next Honda. Thank you also to Eric Paulson for going the extra mile to make sure my Deal was as promised. Great Job to all. More
by todd.d.edelman
Verified CustomerEmployees Worked With
Other Employees :
Eric Poulson
September 30, 2023
It was a seamless and enjoyable experience getting my 2023 Honda Accord Hybrid from Schaller 2023 Honda Accord Hybrid from Schaller More
by creed2080
September 30, 2023
They were very helpful and they are very friendly. They help me answer all the questions that I had . They help me answer all the questions that I had . More
by yankeesrule7676
September 29, 2023
In addition to getting myself into a lease, we also purchased a used Silverado truck for my son. JJ and Dylan stayed after hours to finalize everything so my son only needed to come the next day to pic purchased a used Silverado truck for my son. JJ and Dylan stayed after hours to finalize everything so my son only needed to come the next day to pick up the truck. Everyone was friendly and accommodating. More
by dorabledc
September 29, 2023
Good service and friendly was able to work with us to get the beat fit car for us. the beat fit car for us. More
by SSTICKLES
September 29, 2023
Took our car in for wiper pump repair, two recalls, and a loose trim piece. Was told over text message that they would have to get a part ordered to fix the wiper pump. For some places though that is still s loose trim piece. Was told over text message that they would have to get a part ordered to fix the wiper pump. For some places though that is still same day. Went back later to get the car to find that they did the recalls and replaced our air filter but didn't do anything else. The trim is still loose because they want the body shop to fix it instead and that requires another appointment, the wiper fluid is still not working because they need a part, and the recall work they did was shoddy. They had to replace the side view mirrors and the replacements are crap. It looks like a fun house mirror. I had to pay over $240, nothing was done that we wanted, and the car came back worse than when we dropped it off. My wife is a nurse so it's tough to get her car in there and now we're going to have to go back again and also make an additional appointment for the body shop. I don't like my time and money being wasted and communication was poor. Poor experience and service. More
by ksting571
Employees Worked With
I did not work with GiGi yet but plan on calling her about our poor experience.
September 29, 2023
Fast service, friendly staff, clean and quiet waiting room. Oil change is a little pricey but worth it for the inspection. room. Oil change is a little pricey but worth it for the inspection. More
by z.scott.1232
September 29, 2023
Good reliable ready to please the customer kept me in the loop the whole time loop the whole time More
by hotpapi1077
Employees Worked With
