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Schaller Honda
New Britain, CT
869 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 869 reviews
July 14, 2023
We waited over two and a half hours to have our car serviced! They never contacted us to tell us the car was ready!! Statement said put a oil change oil sticker on the window, Not!! serviced! They never contacted us to tell us the car was ready!! Statement said put a oil change oil sticker on the window, Not!! More
by william.zisk
Verified Customer
July 13, 2023
I have purchased two new vehicles from Schaller and the process was a breeze. I will purchase all of my vehicles from them due to the way I was treated by the staff. Everyone went above and beyond to help process was a breeze. I will purchase all of my vehicles from them due to the way I was treated by the staff. Everyone went above and beyond to help me. More
by amanda.aldieri
July 13, 2023
Able to diagnose and repair in one day. Great communication about the repair status I highly recommend Great communication about the repair status I highly recommend More
by kathi.liberman
Employees Worked With
Other Employees :
Kevin Pearl, Patrick
July 12, 2023
I have been a customer to the Honda services regularly. But, I got disappointed in my last visit. I will not return to this site again. (I was basically ripped off.) But, I got disappointed in my last visit. I will not return to this site again. (I was basically ripped off.) More
by tg
Employees Worked With
July 12, 2023
This was the first time in my 10 years of being a customer that I had to bring my car back after a repair appointment. Luckily, the problem was addressed fairly quickly. It was also the first time customer that I had to bring my car back after a repair appointment. Luckily, the problem was addressed fairly quickly. It was also the first time I experienced a Schaller employee yelling at a customer, that was a little unsettling. I usually have a good experience when I bring my car to be service, I hope it continues. More
by jorjasnow
July 12, 2023
Ok for service, but next to impossible to speak with anyone on phone in service dept. for ANY reason! anyone on phone in service dept. for ANY reason! More
by ncook76
Employees Worked With
July 12, 2023
If i could give less than 1 star I would. I am a MA resident. This dealer is an hour away. I bought a vehicle with them and they gave me a temporary plate from CT because they took so long to I am a MA resident. This dealer is an hour away. I bought a vehicle with them and they gave me a temporary plate from CT because they took so long to get my car plates/registration from the RMV . So I picked up the car on Friday (7/7) with a temporary plate and they said Monday (7/10) they will bring the plates to my house............. Monday came and went, Tuesday came and went, it is now Wednesday (7/12) and nobody bothered to call me, return my calls or email me back . It is not until my 10th phone call today, that I got through and I talked to the wonderful manager Jovany that I even found out WHAT IS GOING ON........... SO NOW IT TURNS OUT that the finance manager Eric "missed some paperwork" and they need ME TO drive another 2 hour round trip to correct his mistake. AND they cannot deliver their promise to bring the plates to me. I am so frustrated I am literally crying and do not know what to do. I work fulltime Please explain to me how I was able to get my car insured, stamped by insurance WITH the loan clearly on it, and NOW they are saying 'No, you cannot have those plates until the papers we missed are signed because the bank has NOT funded the car yet' .............. DOES this even logically make sense? How has it not funded the car if the loan is insured and stamped? Worse mistake of my life coming here. They like to take advantage of 24 year old girls and not even give a xxx when I am trying to make sure everything is okay. I can't believe buying a nice new car made me cry. This is so unfair. More
by kgob1998
Employees Worked With
Other Employees :
Eric Poulson
July 12, 2023
Good service. No problems. Good timing. Friendly, informative and very very very very very courteous No problems. Good timing. Friendly, informative and very very very very very courteous More
by mcaponehhs
Employees Worked With
July 12, 2023
Horrible service, horrible communication and rude service manager. I will not be back to this dealership. manager. I will not be back to this dealership. More
by honeyct1
Employees Worked With
