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Schaller Honda
New Britain, CT
1,091 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,091 reviews
Verified Customer
December 16, 2023
Worked out most of the deal details(trade value, final vehicle price) over the phone and internet prior to traveling from a neighboring state to view and purchase vehicle. No surprises or nonsense. Vehicl vehicle price) over the phone and internet prior to traveling from a neighboring state to view and purchase vehicle. No surprises or nonsense. Vehicle and terms agreed to were as described. More
by koolhandluke
December 16, 2023
Your salesman JJ was excellent and a true professional. took time and answered my questions took time and answered my questions More
by aiorillo
December 16, 2023
Brought my pilot in for a recalled on issues with auto idle stop/restart. After a whole day at their repair shop I got a called to pick up my pilot. While driving home the auto idle stop/restart only work idle stop/restart. After a whole day at their repair shop I got a called to pick up my pilot. While driving home the auto idle stop/restart only worked twice. Rescheduled to bring back a few days later. Again after a whole day at their shop I was called to pick up my pilot. They said that they couldn’t detect anything wrong with the auto idle stop/restart and was told to drive around for a while for the system to reset itself and it should works after that. Driving around two days later and still not working. I rescheduled again to bring back and was told that they will need to keep my pilot at their shop for a few days to determine the issues. Four days later, they determined that it was a weak battery. Ended up paying $400 for the new battery. Oh, they did give me a loaner while was waiting for them to determine the issues. More
by pahramoun
Employees Worked With
Kkkkk
December 15, 2023
Very kindly patiently experienced to solve or try to solve question and problem from customer. Nice to deal with solve question and problem from customer. Nice to deal with More
by wancxbnzdm
December 15, 2023
Overall a very good experience. They worked hard to get me the car I wanted and were flexible about the timing of my purchase. Only complaint was the long delays when I went to pick They worked hard to get me the car I wanted and were flexible about the timing of my purchase. Only complaint was the long delays when I went to pick up the new car. More
by steveg11
December 15, 2023
I am impressed and so pleased by the service and consideration given to me. My service was for a recall. Kevin was so accomodating in setting up the appointment at a time convenient for me and made consideration given to me. My service was for a recall. Kevin was so accomodating in setting up the appointment at a time convenient for me and made sure my car was ready even before the promised time. GiGi is the best-she explained the paperwork when I came to pick up my car. GiGi was willing to answer any questions I had.Her friendliness and genuine concern are just 2 of the reasons my husband and I have been Schaller Honda customers for over 20 years. I was concerned that my 2023 HR-V had this recall but both Kevin and GiGi were key in relieving my anxiety. More
by reoneh
December 15, 2023
The experience was good. Our salesman was very knowledgeable. We are happy with the new car. Our salesman was very knowledgeable. We are happy with the new car. More
by jpratt095
