Schaumburg Ford

Terrible sales department Horrible experience! Salesman Nader was clueless on how to handle a sale! New sales manager Larry a real swindler not honest at all lied about everyth Horrible experience! Salesman Nader was clueless on how to handle a sale! New sales manager Larry a real swindler not honest at all lied about everything changed numbers and length of term try to meet payment needs without telling me! He will downplay your trade in and tell you it'll be on the lot too long! He told me my sedan wouldn't sell for at least 60 days and that's too long making it worthless but the car I was looking at was on the lot for over 400 Days and driven by everybody in the dealership! They put over 2,000 miles of dealer driven miles on the vehicle in a year and a half! Definitely Shady practices here More

2013 VW Bug Just got home from buying our “new” car. Could not be happier with the transaction. From start to finish everyone was more than polite. They answered Just got home from buying our “new” car. Could not be happier with the transaction. From start to finish everyone was more than polite. They answered all of my questions, were not pushy, and truly helped us get the most out of our money. We left feeling like we had made some new friends. I would recommend this dealer to everyone and would for sure use them again. More

Brakes explained and done right Not only was the costly brake job explained well, but it was also done well. I highly recommend this dealer for work performed, and the thorough expla Not only was the costly brake job explained well, but it was also done well. I highly recommend this dealer for work performed, and the thorough explanation for such work. To top it off, they provided a car wash and charge of my plug in hybrid battery. More

The whole team made it a great car buying experience We just purchased a new car at this dealership and we had a fantastic experience. Our Sales Consultant, Edwin Sanchez was a friendly, knowledgeable, n We just purchased a new car at this dealership and we had a fantastic experience. Our Sales Consultant, Edwin Sanchez was a friendly, knowledgeable, no-pressure salesman. He spent ample time with us but also allowed us plenty time to come to a final decision. We had visited other dealerships in the area but no one treated us like Edwin did. The price listed on their website was accurate, we felt we got a fair amount for our trade-in and a really good price for our new vehicle. The entire team seemed to work well together. Everyone was friendly, they thanked us for visiting their showroom, they offered to assist us in any way and multiple people thanked us for our business before we left. It was a great experience! More

Service All went well. Very thorough. Time spent at a minimum and waiting area very comfortable. Dealer was very busy and had plenty of cars to show. All went well. Very thorough. Time spent at a minimum and waiting area very comfortable. Dealer was very busy and had plenty of cars to show. More

Treated Well RJ and Eric were knowledgeable and easy to work with. Felt like I got a fair deal with minimal hassle. Paperwork went well. RI accommodated our desire RJ and Eric were knowledgeable and easy to work with. Felt like I got a fair deal with minimal hassle. Paperwork went well. RI accommodated our desire to shop around and gave us plenty of time to consider the offer and make decisions. We liked working with him. More

Always a great experience. Joe in service is awesome! Super friendly and explains car needs all in detail. Highly recommended! I have been getting car maintenance here since Joe in service is awesome! Super friendly and explains car needs all in detail. Highly recommended! I have been getting car maintenance here since purchasing my Ford Explorer with Ron and I’ve never had issues. More

Unscheduled Service I was traveling from Virginia to Wisconsin when the air conditioning failed in our Ford Explorer. I contacted the Service Department late in the day. I was traveling from Virginia to Wisconsin when the air conditioning failed in our Ford Explorer. I contacted the Service Department late in the day. Service Consultant Joe Lambert told me their schedule was full for the rest of the day but he could work me in the next day at 1000. I brought the vehicle in the next day and Joe got me right in to diagnose the problem. Once the problem was found he provided me with an estimate for repairs. I approved the estimate and Techician Kyle completed the repairs. Joe was professional and friendly. I was on my way to Wisconsin within a few hours and very satisfied with the service I received. More

I Don't Know Where to Start I have never submitted a review but my experience prompted me to do so. Since I own a Ford I guess I believed taking it to Ford you would get the best I have never submitted a review but my experience prompted me to do so. Since I own a Ford I guess I believed taking it to Ford you would get the best service possible and this was just not the case. Very unfortunate! More

Great Went for an oil change and they fixed my door panel. It was not expected and I was very surprised that it was done without any problem. Thank you. Hu Went for an oil change and they fixed my door panel. It was not expected and I was very surprised that it was done without any problem. Thank you. Huch More