Schaumburg Ford

Good Experience I was very satisfied with the purchase of my new car. Ron Keller was very helpful and answered all my questions. I was impressed because he did not tr I was very satisfied with the purchase of my new car. Ron Keller was very helpful and answered all my questions. I was impressed because he did not try to sell me something I did not want. The rest of the staff was also very polite and helpful More

Good, knowledgable Very knowledgable about the car and reasonable to work with. Just took longer than I initially expected. But good still. Reasonable about coming in fo Very knowledgable about the car and reasonable to work with. Just took longer than I initially expected. But good still. Reasonable about coming in for more work. More

Service I needed a module replaced, I understand they had to order it but they had my car longer then they said they would. Never did they try and call me on I needed a module replaced, I understand they had to order it but they had my car longer then they said they would. Never did they try and call me on the status, I consistently had to call service for an update and even then they were never available so I left messages. I would never recommend this service center to anyone More

No clue what Customer Service is I brought my car to Rohrman Ford today to have a leak in one corner of its sunroof. The service manager was aware of the purpose of the appt late las I brought my car to Rohrman Ford today to have a leak in one corner of its sunroof. The service manager was aware of the purpose of the appt late last week when we discussed it, and it wasn't until after I spent the time to come in, get checked in and explain to the service rep the reason for my visit, that the service manager told the rep, who told me, that they would check the cause of the leak, but that if it was a clogged drain tube, as he told me last week was likely the cause, that it was considered a maintenance item and wouldn't be covered by warranty, so I'd have to pay around $170 for the mechanic's time. This information should have been shared with me last week, so that I didn't waste my time, or my son's time (came to drive me home) today. More

Great Sales Service RJ did a great job working with us and getting things taken care of. We were very happy with his service! We drove 2 1/2 hours and it was worth it! RJ did a great job working with us and getting things taken care of. We were very happy with his service! We drove 2 1/2 hours and it was worth it! More

Customer Satisfaction Notification Very helpful and nice. Great customer service. The gentleman that helped me was very nice. I would come back again since I had a good experience. Very helpful and nice. Great customer service. The gentleman that helped me was very nice. I would come back again since I had a good experience. More

Too easy This has been the easiest car buying experience I've had in 20 years. Stand up people to do business with. They honestly made me feel like they wanted This has been the easiest car buying experience I've had in 20 years. Stand up people to do business with. They honestly made me feel like they wanted to make me a loyal customer for years. More

quick and easy Made appointment. Joe greeted me as soon as I pulled up as though he expected me. Friendly, good work in a timely manner. Left smiling Made appointment. Joe greeted me as soon as I pulled up as though he expected me. Friendly, good work in a timely manner. Left smiling More

Dishonest Lied about my car getting a second key and lied about canceling my extended warranty. This dealership needs to be gutted and shut down WOW Lied about my car getting a second key and lied about canceling my extended warranty. This dealership needs to be gutted and shut down WOW More

It was a good experience. It's a very nice dealership and it's very clean. The showroom gives you a nice impression right from the get go. Also the staff is very helpful. It's a very nice dealership and it's very clean. The showroom gives you a nice impression right from the get go. Also the staff is very helpful. More