Schaumburg Ford

New Car experience! Ismael and the entire staff I worked with were friendly and seemed interested in finding the car that best fit my needs for a good price. Ismael and the entire staff I worked with were friendly and seemed interested in finding the car that best fit my needs for a good price. More

Great service I went into look at a car and right away friendly car salesman met my family at the door Paul I was going into see a sales manager that I have worked I went into look at a car and right away friendly car salesman met my family at the door Paul I was going into see a sales manager that I have worked with before and Paul went and got him.Jeff ask Paul to help me pick out a truck so he could run the numbers and he picked my family up in a beautiful seven seater explorer and I asked him to let me drive it and he did so after which I went into Jeff and he ran the numbers and a deal was struck. Over all my experiences with car sales people have bad but this was excellent thank Jeff and Paul at Schaumburg ford for the easy job of getting something done ? More

Friendly, Fair, but Very Slow We live in Oklahoma and traveled through 2 states to buy a truck from them. Worked out the price over the phone before we headed that way. Better deal We live in Oklahoma and traveled through 2 states to buy a truck from them. Worked out the price over the phone before we headed that way. Better deal than we could find locally. However, plan on spending the day with them. Even though they knew we were coming it took them an hour to bring it from their other lot. Another 2 hours to get the first paper with the offer price correctly printed for us to sign so they could write up the contract. Another 45 minute wait for the contracts. But we weren't done yet. We waited an additional 30 minutes for them to finish detailing a new truck and filling up the tank. All told, 4.5 hours to see the truck and sign papers. Make sure you have the owners manual before you leave. We neglected to check and are in the process of trying to get one sent to us. More

Customer Focused Sam and his team are fantastic. They make the buying process enjoyable. Nick M in particular is great to work with. He works tirelessly and with pa Sam and his team are fantastic. They make the buying process enjoyable. Nick M in particular is great to work with. He works tirelessly and with passion to ensure a positive experience for the customer. More

Great First-time Buying Experience All of the staff were very friendly and helpful, which made my 'first time buy' simpler than I anticipated. Test driving was quick and informative. Th All of the staff were very friendly and helpful, which made my 'first time buy' simpler than I anticipated. Test driving was quick and informative. The team was awesome because they truly cared and worked to get me the car I desired. My salesman, Ismael, was experienced and knowledgeable. He helped a great amount when it came to bringing the financial, insurance, and dealer aspect together. Additionally, he was easy to reach and very responsive. Best part of the experience was how I was able to take my time. The staff acknowledged the time I required to contact other parties before making a deal. Overall, the team did a great job making me feel comfortable. More

Awesome experience Fair, fast, friendly. Best car buying experience. The team worked quickly to get me in and out. I did not feel like I was feeling pressured or bulli Fair, fast, friendly. Best car buying experience. The team worked quickly to get me in and out. I did not feel like I was feeling pressured or bullied. Not your typical car salesmen. More

Friendly and knowledgeable sales staff would recommend Salesperson was very knowledgeable and helped us with the buying process all the way through. Paying for the car, was very easy, and the Finance peopl Salesperson was very knowledgeable and helped us with the buying process all the way through. Paying for the car, was very easy, and the Finance people were great with explaining options for warranties. More

New Ford Edge😊 Great experience no pressure and I left buying a new Edge Edwin was friendly professional and easy to work with. I would definitely recommend this dea Great experience no pressure and I left buying a new Edge Edwin was friendly professional and easy to work with. I would definitely recommend this dealership More

Car Lease was to expire We re-upped our car lease, but my only issue was the length of time we were in the showroom 3 plus hours. We had determined the car we wanted relativ We re-upped our car lease, but my only issue was the length of time we were in the showroom 3 plus hours. We had determined the car we wanted relatively quickly, but the length of time we spent there was a bit extreme. Since we had originally gotten our car from your dealership, we figured the process would be expedited a little quicker. More

Car purchase review Salesman Ron Keller was excellent to work with. His demeanor is customer service oriented. I would purchase another vehicle from him. Your GM was a Salesman Ron Keller was excellent to work with. His demeanor is customer service oriented. I would purchase another vehicle from him. Your GM was a different experience . More