Schaumburg Ford

Want a crappy experience, go here! If I could give this dealership a negative star rating, I would. I have had three exceptionally bad experiences here...one in sales and two in servic If I could give this dealership a negative star rating, I would. I have had three exceptionally bad experiences here...one in sales and two in service. Considering I have only been to the dealership three times, I would say this is quite bad. Experience 1: When I initially bought my car, my very dishonest salesman tried to sneak on $1,000 to my sales bill without telling me. When I caught the $1,000 line item, he said that was "for the extras." After walking out, the sales manager spoke with me and showed me the extras that were on the car that were never disclosed. They even had the nerve to charge me for pinstripes that were not on the car. I told the manager he could remove the extras or I was leaving. Reluctantly, he did take the $1,000 off. I was asked that since he had so nicely removed the $1,000 that was so dishonestly put on in the first place, if I could not mention the incident on the Ford survey that I would be receiving. Experience 2: The tailgate cover on my bumper had hairline cracks in the paint. It was revealed that the manufacturer of the paint used the wrong paint. It could not expand or contract with the plastic cover, and thus, the paint cracked. A new part was ordered and an appointment was set to fix the issue. I dropped my car off, and then all that could have gone wrong, did. First, they ordered the wrong part. Second, they painted it black and my bumper is silver. It was eventually repainted silver. When I picked it up after a week of service, the silver color and texture of the paint did not match the rest of the bumper. The service advisor told me to take it home and maybe I could get used to it. I assured him that I would never get used to it and asked them to paint it again. After another week and no communication, the paint was fixed to my satisfaction. However, I called and left several messages during the week, and my calls were not returned. Experience 3: This is currently going on still. I noticed that the stitching in the passenger side leather seat was coming out and the clips that hold on the leather on the driver's seat were off causing the leather to crease and look unsightly. I went in for an appointment to go over the situation and was informed that pictures had to be taken and sent to Ford for approval. Furthermore, a Ford tech had to verify that the hanging clips (visible to the naked eye) were indeed hanging. So...I had to come back the next day. I waited 2 hours for the verification. Indeed, the hanging clips that were visible to the naked eye were hanging. I was told that new seat covers would be ordered, and I would get a call in 2-3 weeks when they arrived. After three weeks, I didn't receive a call so I called. The parts manager said they had just arrived, he verified he had two parts, and I made an appointment. I came in to inspect the work after it was completed and I was horrified. The seat cover on the passenger side was supposed to be put in by an upholstery specialist but was obviously not. The seat was not tight and totally misshapen. As a bonus, the mechanic who did the job left his greasy fingerprints all over the white seat. When I looked at the driver seat, it wasn't touched. When I asked why, the service manager said the part was never ordered even though the parts manager verified that it was. I was told that they would have to submit a new claim through Ford warranty and take new pictures. How frustrating! This occurred over TWO and half months ago and the new seat is still not in. I have called several times, including calls to Ford Motor Company, and nothing can be done. The service manager at Ford texts me periodically to let me know he is checking on the status still but the part is still not in. He understands my frustration, but nothing can be done. I can't believe how awful the service is. I question why I spent my hard-earned money on a Ford. More

Ask for Danielle in Sales and work with Mike (MNGR) At first I had a not so great experience due to a used car sales manager. Danielle and Mike saw what happened and Mike personally came to talk to me, At first I had a not so great experience due to a used car sales manager. Danielle and Mike saw what happened and Mike personally came to talk to me, while I was getting ready to drive away and take my business elsewhere. Their persistent and caring attitude and customer service completely changed my experience with this dealership. They both came through on all their promises and were true professionals, while also taking care of me and my family. I couldn't be happier with both of them and my new vehicle! More

Great Experience! Staff is very wonderful and helpful. They assist you with any questions or concerns. They are very friendly and welcoming. Overall, I recommend this Staff is very wonderful and helpful. They assist you with any questions or concerns. They are very friendly and welcoming. Overall, I recommend this dealership. More

Excellent Friendly patient helpful staff that give you options and work with your budget Cared enough for the time that the customer spends at the dealershi Friendly patient helpful staff that give you options and work with your budget Cared enough for the time that the customer spends at the dealership More

Warranty \Coverage Being Denied DO NOT BUY A CAR FROM HERE!! I purchased a 2017 Ford Mustang Convertible less than 6 months ago and noticed that the top of the car had fraying of the DO NOT BUY A CAR FROM HERE!! I purchased a 2017 Ford Mustang Convertible less than 6 months ago and noticed that the top of the car had fraying of the material in the SAME EXACT LOCATION ON BOTH SIDES. Took it into the dealership expecting an easy fix under the warranty only to find out I have to "qualify" for a warranty fix. Kevin (the service manager) took pictures and told me it would be 4 minutes for a decision, 10 minutes later he let me leave as he had not heard back yet. A few HOURS later, I finally get a call from Kevin that says Ford will not cover the top because it's obvious I damaged the top but no one can tell me how I supposedly damaged the top in the EXACT SAME PLACE ON BOTH SIDES. After going back and forth with Kevin, he offered me a loaner car to take more pictures of my car and send them to Ford. Just got a call that again, Ford is refusing to fix the top. I even purchased the extended warranty on this car and for what? Obvious warranty issues have to be "approved" and can be denied. No one wants to help with the issue, Kevin says to call corporate, corporate says the dealership can push the repair through and me, THE PAYING CUSTOMER, is stuck in the middle with a damaged top. Do NOT purchase a car from this dealership, all they care about is getting your money and WILL NOT stand behind the product they are selling!! More