Schaumburg Ford

Tried buying So I spoke to a Frank beginning of Dec. Set a date to come in and look at this one car, Got there and no Frank. Talk to a Joe took an hour to get the So I spoke to a Frank beginning of Dec. Set a date to come in and look at this one car, Got there and no Frank. Talk to a Joe took an hour to get the car to the dealer. Spent another hour trying to get a price. Decide I didn't like it. So I turned it down. A few weeks later I contacted a Patrick and he was the biggest jerk. I would not buy from Bob Rohrman and I would suggest others not to also. More

Skip this Dealer! Tried to get car service for recall. Kept getting voicemail instead of appointment scheduler. Finally got person and was told I would have to make t Tried to get car service for recall. Kept getting voicemail instead of appointment scheduler. Finally got person and was told I would have to make two trips for the recall as their manager prefers not to order the parts ahead of time. This would mean a total for 4 trips for me as there was a second recall that parts were not yet available. Asked to talk to manager. Was told he was busy. Recalled I had negative experience with them previously. Called Wickstrom Ford. Reached scheduler right away. She was pleasant and said she would order parts and let me know when they are in so I could make an appointment. So easy, so pleasant. More

Sold a lemon car, worst experince ever I was sold a lemon Ford Fiesta from this dealership back in May of 2013. I bought the car brand new and ever since I bought it, the car was making aw I was sold a lemon Ford Fiesta from this dealership back in May of 2013. I bought the car brand new and ever since I bought it, the car was making awful chirping, grinding noises coming from the transmission whenever I accelerated. Ever since I bought the car back in 2013, I have taken the car repeatedly numerous times to the dealership explaining to them the issues I was experiencing with the transmission and I wanted it checked out because the issue is not normal. Every single time I took the car over to them to check out, I was told that there's no issue; they couldn't hear the noises I was hearing and that apparently any noises I was hearing was normal for Fiestas. Again and again I kept taking the car over to them because of the terrible noises I was hearing and I kept hearing the same response that the car was fine. Keep in mind that my car is under full warranty during this period. I finally gave up and came to the conclusion that perhaps the noises were probably normal. Finally, in June 2016 when I take the car over for an oil change and tire rotation, the mechanic comes over to me and asks me if I've been hearing any grinding, chirping noises from the car when I accelerate! I told him that I have been hearing those noises and have had those issues ever since I bought the car back in 2013 and have been taking the car to the dealership repeatedly since 2013 for them to check out and I was always told that there's no issue and the car is fine. The mechanic tells me that the alternator needs to be replaced and that the issue is definitely not normal. I said to myself, finally the issue was found and will be solved after 3 years. Finally, two weeks later I take my car over to them to get it fixed. When the car is ready, I receive a phone call from one of the servicemen and am told the car is ready, but that one of my warranty's has apparently expired back in May 2016 and that the alternator isn't covered and as a result, I will have to pay $100. First of all, I bought the car with a 5 year, 60,000 mile warranty. Second, I was told in June 2016 when I took the car for an oil change and tire rotation that the repair of the alternator was covered under my warranty, and then I'm being told after the repair that it's not. Also, what a coincidence that after 3 years since 2013 of me taking my car to the dealership complaining about the noises, grinding and chirping, they finally find the problem AFTER they say my warranty has expired. They waited until after they claim my warranty expired for them to repair the issue so that they could charge me for the repair. Total scam! I tried explaining this to the service manager and I was treated rudely and with disrespect. I told the service manager that I was not going to pay for the costs because I have been complaining about the issue since 2013 and nothing was ever done, not until after they claim my warranty expired so that I would have to pay for the costs. I refused to pay because I refuse to be scammed and lied to. I did not end up paying and as I was leaving the dealership the service manager tried to lecture me about how it's not good being rude and disrespectful. Sorry, but who was the one being lied to and scammed since May 2013? When I arrived home, I noticed several scratches on the backside driver door. Those scratches were not there before I took the car to get repaired, as I always inspect the car before dropping it off at the dealership for service. They most likely scratched it on purpose for my refusal to pay. Please avoid this dealership at all costs to avoid being lied to and scammed. This is by far the worst dealership experience I have ever had and I will never again set foot there. More

Bob Rohrman Schaumburg Ford delivered I was very cautious after reading some of the reviews. However, my general experience was only positive. The car I was interested in was as described. I was very cautious after reading some of the reviews. However, my general experience was only positive. The car I was interested in was as described. I was not harassed nor pressured. What ever they quoted and told me was exactly how it was. I was not charged any "pro-package" fee. The 3 reps I worked with were respectful, courteous and overall I felt credible and trustworthy. More

Arrived 6:30 Friday noone seemed interested in a sale Spenet 10 minutes in the showroom and noone made an effort to approach us. Left look at the car my son was interested in. We parked outside in a late Spenet 10 minutes in the showroom and noone made an effort to approach us. Left look at the car my son was interested in. We parked outside in a late model Mercedes and started to leave. Approached by a younger sales man who spoke to me as I was a teenager. He kept looking at his watch like he could nnot wait to get out of there. He was told the car we were interested in and engine. After repeating these details 3 times never to return. More

Poor Car buying experience My wife and I just recently purchased a certified pre-owned 2013 Ford Edge. The car is fantastic. However, the service, sales, management and financ My wife and I just recently purchased a certified pre-owned 2013 Ford Edge. The car is fantastic. However, the service, sales, management and financing team should all be relieved of their duty. My wife and I were at the dealership for 6 hours as they processed paperwork. The sales team tried to SNEAK in 2 different packages in our billing statement. One was for a "pro-package" which would have added an additional $500 to the total, that we caught and asked them to remove. Another was a $300 "anti theft package" which they said was "free" and to ignore the price. After returning home from our 6 hour extravaganza at the dealership, we had an opportunity to review the bill. As it turned out, that $300 was in-fact added in and they would not return the funds to us. We have received several different answers as to why they will not cut us a check for the difference after we put a large down payment on the vehicle. We received 5 different responses every time we call. Reasons include: 1) It takes a double sign-off 2) It has to come off of the loan by law 3) We can't cut you a check because of the tax involved 4) Well, you did sign the paperwork 5) The paperwork has, but it hasn't gone through yet. In addition, during our 6 hours spent at the dealer, they did not detail the car, service it, gas it up, or offer any form of apology for having us sit around a dealership for that length of time. I would not only not recommend shopping at this dealership or this group, I would keep away from R.J (Salesman), Frank (Manager) and James (Financing specialist). They will lie, cheat and swindle you. Make sure to check you receipt, your bill and use a charge card if you are planning on putting money down so you have recourse. More

Great experience with salesman! I came in to follow up on a mailing about trading up to a new vehicle. It was a promotional. I was not smothered, which was refreshing. Paul was v I came in to follow up on a mailing about trading up to a new vehicle. It was a promotional. I was not smothered, which was refreshing. Paul was very friendly and in sharing our stories about life, past jobs, church, kids, etc. we had a wonderful rapport. Test drive was great, went around twice. The other sales and finance people were nice, it was really a pleasant experience. More

Great experience twice. Our experience was great with this dealership. Our first purchase was last year (2015 Ford Transit).This was the second purchase (2016 Ford Explorer) Our experience was great with this dealership. Our first purchase was last year (2015 Ford Transit).This was the second purchase (2016 Ford Explorer) we have made from Nick (our salesman) & he & the entire staff were knowledgeable, professional, & courteous. Overall wonderful experience. Jamie Clar More

A pleasant experience Our sales representative at Bob Rohrman Ford, Ismael Pacheco, made buying our new car a pleasant experience! He was both knowledgeable and extremely c Our sales representative at Bob Rohrman Ford, Ismael Pacheco, made buying our new car a pleasant experience! He was both knowledgeable and extremely courtesy. We would certainly recommend him to our friends and family. I only hope that the service is as good as the experience was in dealing with Ismael. More