Schaumburg Ford

Superb customer service Extremely pleased with this dealership. They are willing to work with you. Mr Ismael Pacheco was very professional and went above and beyond to help u Extremely pleased with this dealership. They are willing to work with you. Mr Ismael Pacheco was very professional and went above and beyond to help us. Love my Taurus limited in ruby red. More

Great!!!! Exerience Had a no preasure experience with Juan Liscano and Nick Magdalin. Having had many dealing with high preasure sales people this was very refreshing. Wo Had a no preasure experience with Juan Liscano and Nick Magdalin. Having had many dealing with high preasure sales people this was very refreshing. Would recommend this to my friends and family More

WONDERFUL EXPERIENCE Great place with great people! Diana and Sam are super nice and get you what you want for the price you want! I did not feel taken advantage of like I Great place with great people! Diana and Sam are super nice and get you what you want for the price you want! I did not feel taken advantage of like I did at other ford dealers! I highly recommend going there! I factory ordered a ford so will keep you updated on how the rest of this process goes and just how long it takes!! Stay tuned! More

FIRST TIME BUYER. Very impressed with staff As a first time buyer ive got to say i never felt this much comfort making a big purchase. Juan liscano, lorraine eicholz as well as diana cortez and As a first time buyer ive got to say i never felt this much comfort making a big purchase. Juan liscano, lorraine eicholz as well as diana cortez and sam jawad did everything in their power to make my experience one that i will remember for the rest of my life. At all times they made sure that whati was getting is what i wanted. I purchased a 2012 ford focus and i couldnt be any happier. The car is perfect, i got a really good deal on it. The dealership businness deserves more integrity within likes these people protrayed. I am happy to say i will recommend them to friends and family and will also be a returning costumer for years to come . More

new car experience Easy to work with, no pressure and understands requirements, and works to achieve them. Met price point, called with updates and was easily accessib Easy to work with, no pressure and understands requirements, and works to achieve them. Met price point, called with updates and was easily accessible. Would recommend him, and would use him/them again. More

Doesn't waste time I hate dealerships that waste your time low balling trade-ins or going back and forth with so many numbers that confuse you.....this dealership did no I hate dealerships that waste your time low balling trade-ins or going back and forth with so many numbers that confuse you.....this dealership did none of this. Walked in asked what number I would take for my trade in, one that wouldn't insult me, gave me that number. Sat down with us to explain where every number was coming from. Definitely will do business with again More

Bad Experience ford tried to rip me off $ 1800 I had my 2002 ford explore looked at by Shaumburg Ford and they told me it was the ECM on my SUV and would cost $1800 to fix. I told them it was to mu I had my 2002 ford explore looked at by Shaumburg Ford and they told me it was the ECM on my SUV and would cost $1800 to fix. I told them it was to much so I refused service. I than had my car looked at by a guy that was highly recommended. he found out that it wasn't my ECM it was a blown fuse that was caused by and oxygen sensor wire. Hmm I found that funny , WOW ford was going to charger me $1800 to fix my car . Stay with me the story gets better. Ford returned my car with a dead battery and my ECM cables disconnected. I talk to Sam the general mgr of the Ford dealership and told him my story , and that I wanted the $140 they charger me for looking at car. Sam proceed to argue with me so I ask him for a phone # of someone that could help me. he gave me a phone# (that was wrong) and when I asked him for his last name he told me I'm the only Sam here ,I'm the only Sam and i said so your not going to give me your last name , and for a third time he said I'm the only Sam here and hung the phone up on me. I found the right phone# no thanks to SAM SHALABI, and called Ford Motor Company and file a complaint on that dealership. At that end of the day Bob Rohan of Schaumburg Ford is a RIP OFF they have no problem taking your money even if it isn't morally right. More

Wow! Loved my experience I bought a vw passat Jan 16 2016 and even though we got off to a rocky start (my fault) Bob rohrman was AWESOME!! Eamon Poor was my salesman and this I bought a vw passat Jan 16 2016 and even though we got off to a rocky start (my fault) Bob rohrman was AWESOME!! Eamon Poor was my salesman and this man works HARD and bedsover backwards for you! The dealership is also just as impressive! All the employees are all about your comfort and so very pleasant and the finance managers bend themselves into pretzels to make you a great deal abd quick and painless! You will LOVE Bob Rohrman! More

Schister Rat Finks I could only give it one star otherwise it would be less. Bob Rohrman Ford is getting a facelift, new facilities, and new showroom but the guys insid I could only give it one star otherwise it would be less. Bob Rohrman Ford is getting a facelift, new facilities, and new showroom but the guys inside will still be schister rat finks. Married guys will know what I'm talking about, guys do your wives need to hear the same thing you are telling them from someone else and then it rings true? Well my wife thought that 3K for Ford premium care extended warranty was a great price and against my wishes bought it. That's not the worst part these guys told me that was the friends and family price. Sitting in the finance office I could not get hold of two people I know in the industry and it was only afterwards that I could get in contact and she heard for herself how they soaked us for $1250, I can get the same plan at another local Ford dealership for $1750, not the $2995 they charged me. I had thirty days to cancel and I put it in writing and Bob Rohrman Ford continually pushed to keep my money by offering a higher super premium package that I did not want. Now keep in mind that I was happy with my other three vehicle purchases over the last five years from them but if this was the friends and family price and they made it difficult over the course of a month to get my money back and then had the audacity to charge me a fee for their crap. I will not spend another cent at any of Bob Rohrman's dealerships. I spent over $125K in the last five years at that Ford Dealership. I will be in the market for another Ford truck in the next couple of years and I will not consider this dealership for my next truck purchase. I hope them trying to soak me for $1250 was worth it. Save yourself a hassle and stay the xxxx away from these clowns. More

inadequant service center Last week we got into a minor curb accident and needed to get a wheel and rim replaced. We payed 135 for the inspection alone, but they DID NOT inspec Last week we got into a minor curb accident and needed to get a wheel and rim replaced. We payed 135 for the inspection alone, but they DID NOT inspect the whole car. After we picked up our car we heard loud front end noises immediately after leaving the parking lot. After dropping off our car for the second time, just got a call from them saying the wheel bearings and at least 4 other parts need to be replaced because "wear and tear" when the noises only started after their initial repair! We also asked them to try to fix the heating in our car, they were totally clueless on how to fix it, and ended up breaking the lighting for the heating area and not fixing anything. We are going to go in and talk to a manager today. CANT believe this is a dealership, they are so unprofessional. More