Schaumburg Ford

We were promptly approached by a salesman, but we specifically asked for Ismael Pacheco because we have dealt with him when we purchased our last vehicle. Ismael was very patient and showed us numero specifically asked for Ismael Pacheco because we have dealt with him when we purchased our last vehicle. Ismael was very patient and showed us numerous vehicles and helped us find the right car. Mike the finance person worked very hard to get us the car we wanted for the payment that worked for us. This was our third vehicle that we purchased from this dealership and we will certainly return again for our next vehicle. More

These guys are awesome! They stand behind what they say and will go the extra mile to make sure your happy. Great service too. Shop around, dont be afraid to be open and honest with them about what you nee and will go the extra mile to make sure your happy. Great service too. Shop around, dont be afraid to be open and honest with them about what you need in order to buy a car and they will do what ever they can to try to make you a customer. I have bought 3 cars from them and drive past 2 other Ford dealers to go to them. Thats how good they are. Sam More

I recently took my vehicle in to get some mechanical things fixed and although my vehicle was fixed it came out with a nice dent and paint scratched off it. Needless to say I brought it up to the Mgr an things fixed and although my vehicle was fixed it came out with a nice dent and paint scratched off it. Needless to say I brought it up to the Mgr and he of course denied it was anything they did so I'm stuck with a $1049.00 (estimate) to repair the dent on my vehicle. Bob Rohrman Ford in Schaumburg IL is a piece of work.. It makes me sick to my stomach that this is how they do business. I wouldn't recommend them to anyone and my prayers would be answered if they went Bankrupt. More

I was very pleased with the detailed attention to our transaction. I do wish they had put air int he tire when we noticed it was low, but all in all - it was a great experience. Our salesman was very kno transaction. I do wish they had put air int he tire when we noticed it was low, but all in all - it was a great experience. Our salesman was very knowledgeable in all types of vehicles and a pleasure to talk to . I would definitely reccommend this dealership and this salesman to friends. More

I was nervous about purchasing my first car, but Nick, Ozzie and Sam quickly turning the nervous anxiety into pure excitement. I would highly recommend the dealership to anyone. They answered all my que Ozzie and Sam quickly turning the nervous anxiety into pure excitement. I would highly recommend the dealership to anyone. They answered all my questions very thoroughly and provided service that I never expected. The people at Bob Rohrman's made my purchase a very enjoyable experience. More

They could very well erase the sense of dread associated with purchasing a new vehicle. It was a pleasant experience overall. Some pressure to purchase was there. Not an overwhelming amount and it is the with purchasing a new vehicle. It was a pleasant experience overall. Some pressure to purchase was there. Not an overwhelming amount and it is there business. The deal was a little complicated because I wanted some aftermarket parts installed. One of them was special order. The order was placed in a timely manner but communication about the expected delivery broke down a little early on due to parts being ordered by the parts counter then relayed through Gunita to me. Things went much smoother once I realized the chain involved. Communication was great. They seemed to want to satisfy me. They're a much better dealer than I am a customer. More

Working with Nick made the experience of purchasing my 2011 Ford Edge less stressful and easier than I had anticipated. I believed Nick did the best he could do for me in regards to my trade in and the p 2011 Ford Edge less stressful and easier than I had anticipated. I believed Nick did the best he could do for me in regards to my trade in and the purchase of my new car. Nick made sure that I understood the workings of all the gadgets in the vehicle. I contacted him after the purchase and he has helped assisted me with my questions and concerns. I would highly recommend working with Nick with purchasing a vehicle from this dealership. More

I would like to acknowledge Ariel’s superb, genuine customer service and care. I was stressed over my mechanical problem, as I explained my situation; he gave me his undivided attention. His attentiven customer service and care. I was stressed over my mechanical problem, as I explained my situation; he gave me his undivided attention. His attentiveness reassured me that he would take immediate action and find the adequate solution for my problem. Thank you so much Ariel for your patience and care! More

I felt Nick was very accomodating with our needs and very friendly. He wanted to make our deal as comfortable as possible and have us believe we got a great deal in which we did. He set a scheduled time for friendly. He wanted to make our deal as comfortable as possible and have us believe we got a great deal in which we did. He set a scheduled time for us to see him so he can go over the vehicle due to the hazardous weather which was creeping up on us. More

My vehicle purchase experience was very pleasant. My sales person was Louis Guzman. Louis was very professional, courteous, patient, friendly, and extremely helpful in advice that was best for my famil sales person was Louis Guzman. Louis was very professional, courteous, patient, friendly, and extremely helpful in advice that was best for my family and needs. Negotiations went smoothly with Louis and Ozzie coordinating efforts to finalize the deal that I was satisfifed with. Sam in finance was fiendly and professional and knowledgable. The dealership was buzzing with shoppers and employees and had an uplifting friendly atmosphere. Thank you! More