Schaumburg Ford

Tried to buy a used car from this dealership. They realized they did not want to match the price we wanted to pay for a certain used vehicle. So they had us test drive a vehicle they said that did fit realized they did not want to match the price we wanted to pay for a certain used vehicle. So they had us test drive a vehicle they said that did fit into the price range we discussed. Their "ideal" car was a lousy excuse of a car that they should not be selling - it had obvious noises and issues - and I believe they did this manuever in order to trick us into buying the vehicle we came in to look at at a higher price. The salesman talked down to my daughter ("this is the oil dipstick, this is the battery"). Really??!! This was so obvious, offensive, and such an old-fashioned routine to talk down to a woman! We were all offended by this and the car trick described above. Plus they were such high pressure with us, making us wait while they talked with the sales manager multiple times, saing they wanted to be the "#1 dealer" and would do anything for our sale, "what can we do to sell you a car tonight", etc. But they had nothing else to show us other than the crappy "bait" car. This was my daughter's first time purchasing a vehicle, and it ruined the experience for her. We returned to our trusty Ford dealer nearby and will never come back to Bob Rohrman ever again! Beware: Bob Rohrman Ford is an old-fashioned dealership with old-fashioned sales "tactics". More

The staff was courteous, helpful,and knowledgeable. Bob asked the right questions (such as what features I was looking for, what type of driving I did, and so on) and he knew all the features of the car. R asked the right questions (such as what features I was looking for, what type of driving I did, and so on) and he knew all the features of the car. Randy worked on getting me the price that was within my budget. Ideen made the financing very understandable. More

We were promptly approached by a salesman, but we specifically asked for Ismael Pacheco because we have dealt with him when we purchased our last vehicle. Ismael was very patient and showed us numero specifically asked for Ismael Pacheco because we have dealt with him when we purchased our last vehicle. Ismael was very patient and showed us numerous vehicles and helped us find the right car. Mike the finance person worked very hard to get us the car we wanted for the payment that worked for us. This was our third vehicle that we purchased from this dealership and we will certainly return again for our next vehicle. More

These guys are awesome! They stand behind what they say and will go the extra mile to make sure your happy. Great service too. Shop around, dont be afraid to be open and honest with them about what you nee and will go the extra mile to make sure your happy. Great service too. Shop around, dont be afraid to be open and honest with them about what you need in order to buy a car and they will do what ever they can to try to make you a customer. I have bought 3 cars from them and drive past 2 other Ford dealers to go to them. Thats how good they are. Sam More

I recently took my vehicle in to get some mechanical things fixed and although my vehicle was fixed it came out with a nice dent and paint scratched off it. Needless to say I brought it up to the Mgr an things fixed and although my vehicle was fixed it came out with a nice dent and paint scratched off it. Needless to say I brought it up to the Mgr and he of course denied it was anything they did so I'm stuck with a $1049.00 (estimate) to repair the dent on my vehicle. Bob Rohrman Ford in Schaumburg IL is a piece of work.. It makes me sick to my stomach that this is how they do business. I wouldn't recommend them to anyone and my prayers would be answered if they went Bankrupt. More

I was very pleased with the detailed attention to our transaction. I do wish they had put air int he tire when we noticed it was low, but all in all - it was a great experience. Our salesman was very kno transaction. I do wish they had put air int he tire when we noticed it was low, but all in all - it was a great experience. Our salesman was very knowledgeable in all types of vehicles and a pleasure to talk to . I would definitely reccommend this dealership and this salesman to friends. More

I was nervous about purchasing my first car, but Nick, Ozzie and Sam quickly turning the nervous anxiety into pure excitement. I would highly recommend the dealership to anyone. They answered all my que Ozzie and Sam quickly turning the nervous anxiety into pure excitement. I would highly recommend the dealership to anyone. They answered all my questions very thoroughly and provided service that I never expected. The people at Bob Rohrman's made my purchase a very enjoyable experience. More

They could very well erase the sense of dread associated with purchasing a new vehicle. It was a pleasant experience overall. Some pressure to purchase was there. Not an overwhelming amount and it is the with purchasing a new vehicle. It was a pleasant experience overall. Some pressure to purchase was there. Not an overwhelming amount and it is there business. The deal was a little complicated because I wanted some aftermarket parts installed. One of them was special order. The order was placed in a timely manner but communication about the expected delivery broke down a little early on due to parts being ordered by the parts counter then relayed through Gunita to me. Things went much smoother once I realized the chain involved. Communication was great. They seemed to want to satisfy me. They're a much better dealer than I am a customer. More

Working with Nick made the experience of purchasing my 2011 Ford Edge less stressful and easier than I had anticipated. I believed Nick did the best he could do for me in regards to my trade in and the p 2011 Ford Edge less stressful and easier than I had anticipated. I believed Nick did the best he could do for me in regards to my trade in and the purchase of my new car. Nick made sure that I understood the workings of all the gadgets in the vehicle. I contacted him after the purchase and he has helped assisted me with my questions and concerns. I would highly recommend working with Nick with purchasing a vehicle from this dealership. More

I felt Nick was very accomodating with our needs and very friendly. He wanted to make our deal as comfortable as possible and have us believe we got a great deal in which we did. He set a scheduled time for friendly. He wanted to make our deal as comfortable as possible and have us believe we got a great deal in which we did. He set a scheduled time for us to see him so he can go over the vehicle due to the hazardous weather which was creeping up on us. More