Schaumburg Ford

I wanted a vehicle that I saw online and now I have the car I always wanted. Alex in Finance helped me get the cheapest deal possible and worked to get me a better deal 4 days after I got the car. Salesman car I always wanted. Alex in Finance helped me get the cheapest deal possible and worked to get me a better deal 4 days after I got the car. Salesman John was not pushy about anything and I told him I wanted a certain vehicle and stayed at work 3 hours later than scheduled to get me my car. Thanks More

Vehicle was priced at 23950 on internet. After talking on the phone 4 different times and asking for an out the door number each time they finally told me 34500. I made sure with them tha After talking on the phone 4 different times and asking for an out the door number each time they finally told me 34500. I made sure with them that we were talking around about the same vehicle and we were. Made excuses why it was more. Buyer beware do not do business with this dealership!!!!!!!! More

Your customer service is beyond disgusting! I was talked to with so much disrespect I couldn't belive it. I will NEVER let your place work on my vehicle ever again!!!! I was talked to with so much disrespect I couldn't belive it. I will NEVER let your place work on my vehicle ever again!!!! More

Great place but needs more service staff on Saturdays. Oil changes taking nearly 2 hours is rough. Oil changes taking nearly 2 hours is rough. More

Overall I'm satisfied with the work performed. Due to supply chain issues, it took 4 months to obtain the parts needed for my car. Once these parts were received, Ford service needed to fit in m Due to supply chain issues, it took 4 months to obtain the parts needed for my car. Once these parts were received, Ford service needed to fit in my car with all the rest of the cars in the service dept. It took 5 months to complete this work. The Service tech timely followed up with me to keep me informed on the status throughout this 5 month period of time. One thing I was not able to consistently contact the service department to leave a message due to a full mailbox and rarely did anyone directly answer the phone. This could improve significantly and I would have been happy to receive a text or email update as well. I had to call in multiple times to try and reach someone which was difficult. Also since the car was there for so many months, I would have expected them to wash it before giving it back to me. More

Great dealer. But service takes too long now that COVID is done bring the coffee and donuts back. Thanks But service takes too long now that COVID is done bring the coffee and donuts back. Thanks More

Service was good. There was some confusion over an item that was recommended on our last visit but not yet performed. It did not show up when current status was brou There was some confusion over an item that was recommended on our last visit but not yet performed. It did not show up when current status was brought up on computer. More

Great experience from start to finish! Highly recommend buying a used vehicle from this dealer. Highly recommend buying a used vehicle from this dealer. More

Great experience at this dealership. They worked with us to get a fair price, I will recommend this dealership to family and friends Dana in Service Department was the best and explai They worked with us to get a fair price, I will recommend this dealership to family and friends Dana in Service Department was the best and explained everything!!! More

I had a very good experience. The salesman was so helpful and knowledgeable. They helped me to get the funding I needed for my car. The salesman was so helpful and knowledgeable. They helped me to get the funding I needed for my car. More