Schaumburg Ford

Customer service was terrible— my contact was totally unreachable for the most part, no updates on when I could expect my car. I finally had to just show up and hope the car was ready. When I learned unreachable for the most part, no updates on when I could expect my car. I finally had to just show up and hope the car was ready. When I learned we’d be without a car overnight, I said I needed the kids’ car seats and my rep said they’d send a car service for pickup, which never happened. I was there to have a recalled part replaced in my Ford, it’s routine for all cars of this make and model, and though my appt was pre-scheduled, they waited til the end of the first day my car was there to even order the part. I was initially told the replacement would take a few hours—- it took til the end of the second day, which is no small issue when you’re stranded without a car or car seats for your kids. Repair service was questionable as the check engine light went on immediately after I pulled off the lot. I took it to a different mechanic I trust to fix it. We bought this car from Bob rohrman and had a truly awful experience then too. Would never go back! More

Great experience at this dealership. They worked with us to get a fair price, I will recommend this dealership to family and friends They worked with us to get a fair price, I will recommend this dealership to family and friends More

friendly, great to work with. Explained the steps of the purchase of my car. Very happy with the experience. Explained the steps of the purchase of my car. Very happy with the experience. More

Every one was very friendly and willing to help. John G. Was very patient with me even though it was closing time. Great experience and I am 100% going back there when my kids start driving. John G. Was very patient with me even though it was closing time. Great experience and I am 100% going back there when my kids start driving. More

I tried to follow up 3 times with Zach No response! My braking ability Diminished. 160,000 mile dealer recommended service. Need serious follow up attention My braking ability Diminished. 160,000 mile dealer recommended service. Need serious follow up attention More

Service reps were unresponsive and lied multiple times. Issues unresolved. Could not even make an initial appointment because no one answers or responds to vm. After two extended appointments with contradi Issues unresolved. Could not even make an initial appointment because no one answers or responds to vm. After two extended appointments with contradictory results, still have initial problem. More

Connie was excellent. Dedicated to her work at Ford..Will want to see her again. Dedicated to her work at Ford..Will want to see her again. More

Great Service. Very nice people, good demeanor the they are very pleasant to work with. Fast service. Very nice people, good demeanor the they are very pleasant to work with. Fast service. More

not great, I was treated very poorly I was shocked by the lack of professionalism at this location the lack of professionalism at this location More

Good place to buy and have your car serviced. Management goes above and beyond to make things right. Management goes above and beyond to make things right. More