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Schaumburg Ford

Schaumburg, IL

3.9
1,649 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,649 Reviews of Schaumburg Ford

December 14, 2021

I ask to check my Engine tire pressure light on my dashboard and they didn’t do anything my light is still on please tell the person who is filling up my information to pay a little bit more attention More

by MANFQUINT.66
Recommend Dealer
No
Employees Worked With
Levent Oner
Report | Print
Dec 31, 2021 -

Schaumburg Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 13, 2021

Kind, friendly, great customer service! Clean and nice waiting area and restrooms. Free coffee! Provides u transportation if needed. Pleasant experience! More

by CINDYSUEGONZALEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The ARMY Guy I forgot his name!!, Victor Aguilar, Jordan Almadadheh
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Dec 13, 2021 -

Schaumburg Ford responded

We appreciate your business and our team looks forward to serving you again soon!

December 10, 2021

Service advisor had no basic selling skills to help me chosing tires, refused to check if I need an oil change. How difficult that is? Keeps me waiting 6 hours for my car. Cashier was even worse, she had More

by springuino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Levent Oner
Report | Print
Dec 27, 2021 -

Schaumburg Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 10, 2021

Horrible customer service , haven’t even had my car for a month and it’s already making noises and need to get serviced.. service people were horrible also More

by Dianna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Aguilar, Dennis Siears
Report | Print
Dec 29, 2021 -

Schaumburg Ford responded

Thank you for bringing this to our attention, Dianna, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 09, 2021

Service advisor had terrible customer service and made me feel concerns with vehicle were unimportant. More

by NAMYCRONIN
Recommend Dealer
No
Employees Worked With
Evans Marinakis
Report | Print
Dec 26, 2021 -

Schaumburg Ford responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 08, 2021

Took car in for oil change and check up, Was completed an hour before the stated time. Very helpful and pleasantly surprised. More

by b_arbic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Jessica Bucaro
Report | Print
Dec 08, 2021 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience working with Jessica and Evans here at Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

December 08, 2021

Great service will come back again it took me no time to get my car serviced More

by Jemisonkevon58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Dec 08, 2021 -

Schaumburg Ford responded

Thank you for choosing Bob Rohrman Schaumburg Ford. We appreciate you taking the time to leave us a five-star rating. We're glad we were able to help, and we hope to see you again!

December 08, 2021

I received Wonderful, prompt, and professional service. Will definitely recommend this dealership to friends and family. More

by TEENAMCKAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Dec 08, 2021 -

Schaumburg Ford responded

Thank you for taking the time to leave us a five-star rating! We appreciate your business. Thank you for helping to spread the word about us. We're here for your anytime.

December 08, 2021

Very accommodating to my needs.My car problem was solved Very accommodating to my needs. My car problem was solved expediously. Kudos to Oscar, Juan and Josh More

by RANJIN_PAT
Recommend Dealer
Yes
Employees Worked With
Oscar, Juan, Josh
Report | Print
Dec 09, 2021 -

Schaumburg Ford responded

Thank you for choosing Bob Rohrman Schaumburg Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 07, 2021

I liked people who works in service, who made an APPOINTMENT, MIGEL, he was very nice More

by zulnur2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Migel
Report | Print
Dec 08, 2021 -

Schaumburg Ford responded

Thank you for your business and this review. We're happy to hear Migel and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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