Schaumburg Ford

Completed ahead of plan and was very courteous. No follow up needed to get car done up needed to get car done More

it was lie after lie levent said at one point my car was 75 percent done just had to wait for a smoke test to make sure it was ok but he said i could most likley get the car the next day just call him but l 75 percent done just had to wait for a smoke test to make sure it was ok but he said i could most likley get the car the next day just call him but l called and called he never got back at the end of the day he called and said it was 1400 but they had to get a smoke mechine from some where else two days later he called at 5pm and said you are going to be mad at me but now it is 5500 and it will take two weeks i had alli could take this allstarted sept28 and i got my car out of there look there is so much more if any one wants to know reach out to me More

Very professional and knowledgeable staff. Oil change was quick. Highly recommend. Definitely will be going back. quick. Highly recommend. Definitely will be going back. More

It was excellent customer service from the rap representative He was extremely nice and explained everything very thoroughly representative He was extremely nice and explained everything very thoroughly More

Went in for Oil Change and 20,000 mile service. They did the alignment and steering wheel was off center after I left. I returned back had to wait another 2 hours for the tech to fix it and guess what its s the alignment and steering wheel was off center after I left. I returned back had to wait another 2 hours for the tech to fix it and guess what its still off center.. More

Was offered services I didn't think I needed. Recommend changing cabin flter that I changed in June. I double checked today and it looked good maybe tech blew out which would be great but not changed. Th changing cabin flter that I changed in June. I double checked today and it looked good maybe tech blew out which would be great but not changed. The service advisor was surprised when refused service. First time I had issues with negative review. Just weird but these time during pandemic $95 filter that I can change for $25. More

Evans does a good job of getting me in quickly and takes care of me through the process. I call him now for all service. care of me through the process. I call him now for all service. More

Friendly service with accurate pricing and prompt return of my car.I was especially impressed with filling the air in my tires without even asking, bonus! of my car.I was especially impressed with filling the air in my tires without even asking, bonus! More

Arrived early and was let in about 5 minutes early. Everyone’s was pleasant to me. Everyone’s was pleasant to me. More

We had service preformed that was not really needed at the suggestion of our service writer. He missed that we already had a full tune up done at 60k miles and we needed up getting it done again at an a the suggestion of our service writer. He missed that we already had a full tune up done at 60k miles and we needed up getting it done again at an addition $500 added to the bill that was not necessary. I think your lookup of my records as to services performed previously is not very accurate. More