Schaumburg Ford

I would not shop there ever again. The delivery of my vehicle was very poor. The delivery of my vehicle was very poor. More

Frank in sales was extremely nice to deal with, very easygoing and well experienced in how to treat a customer. He took care of my wife and I and made the buying experience a great one. Fred in finance easygoing and well experienced in how to treat a customer. He took care of my wife and I and made the buying experience a great one. Fred in finance was great to deal with as well. Kudos to them and well as Nick who made sure we were taken care of. We will definitely be back for our next Ford More

I flew in from Raleigh and they picked me up at the airport and provided me great service. airport and provided me great service. More

Dogey, scamming charges and promises. Recall transformed into a $1000 repair. Key battery replacements into $600 of key replacements and disabling working keys. Simply awful customer serv Recall transformed into a $1000 repair. Key battery replacements into $600 of key replacements and disabling working keys. Simply awful customer service - because at every turn they lied. So no matter how smiley kind or sweet the impression was, they were scamming. For several fixes finally went to Firestone, where I could trust the workers and their assessments. Will not return. More

Sales person nice and knowledgeable. Finance guy was nothing but a ripoff! On top of the price he would throw extra charges for paint protection that was already on the car and forced pu Finance guy was nothing but a ripoff! On top of the price he would throw extra charges for paint protection that was already on the car and forced purchasing extended warranty or pay higher interest. More

The service department made it very easy and clear as to what needed to be done. The technician did an amazing job with describing what was wrong as well. what needed to be done. The technician did an amazing job with describing what was wrong as well. More

I explained the reason my car was here and Dana carried it from there. She wrote an accurate report and told me how long it would take and directed me to the lounge area. When that time arrived, she direct it from there. She wrote an accurate report and told me how long it would take and directed me to the lounge area. When that time arrived, she directed me to the pay window and my visit was over. A very pleasant experience. More

Made sure every step of the process was thoroughly explained, simple, and exceptional. Best car purchasing experience I have had to date. explained, simple, and exceptional. Best car purchasing experience I have had to date. More

Always makes the car repair easy to deal with. If they do mess up they make it right. If they do mess up they make it right. More

My car went in for a simple recall service plus an oil change and tire rotation. I picked up my car and they said it got the full inspection and everything came out great. The car ran for the rest of th change and tire rotation. I picked up my car and they said it got the full inspection and everything came out great. The car ran for the rest of the day, but the next morning, the car is completely dead. Not sure if a battery or starter and trying to determine that. If my car passed the inspection, how could this happen? Now, I have to pay for a tow and for the fix of this problem. No way I am doing that through Schaumburg Ford and will have to go elsewhere. I will never go back to Schaumburg Ford because I will never trust them again. They did something to my car so that I would request more service. When I called them about this, they did not take any accountability. My expectation would be that Schaumburg Ford would tow my car and fix it without charge to me. No way I can get a "car is great shape" after inspection and this happen. More