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Schaumburg Toyota - Service Center

Schaumburg, IL

4.7
510 Reviews

510 Reviews of Schaumburg Toyota - Service Center

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April 13, 2021

I want to specifically acknowledge Mike Krueger, the Service Director for his professionalism and great service. Having purchased my RAV4 in December, I wanted to service it at a Toyota dealership. Sche More

by MichelleH
Recommend Dealer
Yes
Employees Worked With
Mike Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Richmond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Apr 14, 2021 -

Schaumburg Toyota responded

Thanks for sharing and thanks for the opportunity to make things right! We really appreciate your support, Michelle!

April 13, 2021

I want to specifically acknowledge Craig Widenhoefer, in the service department for his professionalism and great service. I have never had such service as I have received at Schaumburg. I have been going More

by Marthamika
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Widenhoefer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Schaumburg Toyota responded

We are thrilled to have you as our long time loyal customer and look forward to working with you for many years to come. Thanks for sharing, Martha! Your support is appreciated.

April 06, 2021

I was pleased with service. Service technician very polite and friendly.n However, this is the second survey and you claim another is on the way in a few days. Surely 3 surveys for one visit is a bit More

by Lorita49
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mejias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Schaumburg Toyota responded

We do a follow up before the actual survey from the manufacturer. This is a review. We try to fix anything that may have gone wrong. We do our best to have satisfied customers. Thanks for the 5 stars! We appreciate your support.

March 28, 2021

Clean and efficient operation. In and out in promised amount of time. Would return for future service and recommend to family and friends. Will be back. More

by john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mejias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Schaumburg Toyota responded

Thrilled to have you as our customer, John! Thanks for sharing. Your support is appreciated.

March 27, 2021

Easy to book appt online. Anthony was a friendly knowledgeable Service Writer. My oil change was performed quickly, in about 30 minutes. I will definitely return to Schaumburg Toyota in the future. More

by bobf1114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mejias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Schaumburg Toyota responded

We are excited to have you as our customer, Bob! Thanks for sharing. We appreciate your support!

March 23, 2021

Craig has consistently provided outstanding service over the 20+ years I have had my Toyotas serviced by Schaumburg Toyota. I have a 2003 Toyota Camry and a 2021 Corolla (leased). More

by rkleff3
Recommend Dealer
Yes
Employees Worked With
Craig Widenhoefer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Schaumburg Toyota responded

We are thrilled to have you as our long time loyal customer! Thanks for sharing. Your support is appreciated!

March 16, 2021

great service, very friendly and short wait everybody was very nice and helpful I only went for an oil change but the service was quick and efficient More

by aileen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randall Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Schaumburg Toyota responded

Thrilled to assist in your auto needs, Aileen! Thanks for sharing. Your support is appreciated.

March 10, 2021

Service was for oil change on Saturday 3/6/21. Early morning. The service writer recommended tire rotation and alignment based on mileage. I did these in addition to the oil. I took the car on the highw More

by danroehrborn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown, employee
Mar 10, 2021 -

Schaumburg Toyota responded

Please come by at your earliest convenience! It may be the wear on your tires and from moving them around. Thanks for letting us know.

February 28, 2021

I like I don’t have to make an appointment, and the employees are always very friendly and knowledgeable. There is always coupons sent to me for services More

by buckwheat52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Schaumburg Toyota responded

Thrilled to have you as our customer! Thanks for sharing. Your support is appreciated.

February 28, 2021

Bart, Dave and Rodell are the best, and keep me coming back for decades to Schaumburg toyota That is all I have to write, and your 25 word minimum is rude More

by keystone.c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave a technician
Mar 02, 2021 -

Schaumburg Toyota responded

We are thrilled to have you as our long time customer! Thanks for sharing. Your support is appreciated. Wish we could change the 25 word rule!

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